Question / Help Suddenly can not stream anymore!? [solved]

[truestory]

Hello,

First of all I would like to say big thanks for the software, it is really great, yet I have ran in to a problem that I can not fix myself so lets hope you guys can help me out!

So yeah, what happened is that, yesterday I streamed for an hour everything was working perfectly, the viewers were satisfied with quality and so on, then I took a thirty minute break closed OBS, after coming back for some odd reason it does not work anymore, I did not change anything in settings and now all I get is black screen (no sound, no video) on stream, yet it does come up for a sec once in a while, but literally for a second and then sometimes only sound or sometimes sound with picture.

Thought maybe that is twitch's fault or maybe my ISP so I just went to sleep, but after first part of the day I had a chance to try it out again and sadly nothing has changed. I will be very thankful for your advice on this problem.

Thanks in advance!

LOG:

19:35:28: Settings::Video: Enabling Aero
19:35:32: Settings::Video: Disabling Aero
19:35:33: Open Broadcaster Software v0.554b - 32bit (´・ω・｀)
19:35:33: -------------------------------
19:35:33: CPU Name: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz
19:35:33: CPU Speed: 3093MHz
19:35:33: Physical Memory:  4079MB Total, 1971MB Free
19:35:33: stepping id: 7, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 2
19:35:33: monitor 1: pos={0, 0}, size={1920, 1080}
19:35:33: Windows Version: 6.1 Build 7601 S
19:35:33: Aero is Disabled
19:35:33: -------------------------------
19:35:33: OBS Modules:
19:35:33: Base Address     Module
19:35:33: 012E0000         OBS.exe
19:35:33: 5A2A0000         OBSApi.dll
19:35:33: 5DDD0000         DShowPlugin.dll
19:35:33: 61D10000         GraphicsCapture.dll
19:35:33: 62680000         NoiseGate.dll
19:35:33: 5DD20000         PSVPlugin.dll
19:35:33: ------------------------------------------
19:35:33: Adapter 1
19:35:33:   Video Adapter: AMD Radeon HD 7700 Series
19:35:33:   Video Adapter Dedicated Video Memory: 1056112640
19:35:33:   Video Adapter Shared System Memory: 1870327808
19:35:33: =====Stream Start: 2013-09-26, 19:35:33===============================================
19:35:33:   Multithreaded optimizations: On
19:35:33:   Base resolution: 1920x1080
19:35:33:   Output resolution: 1280x720
19:35:33: ------------------------------------------
19:35:33: Loading up D3D10 on AMD Radeon HD 7700 Series...
19:35:33: C:/Users/Martins/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture.pShader.blob
19:35:34: C:/Users/Martins/AppData/Roaming/OBS/shaderCache/shaders/DrawSolid.pShader.blob
19:35:34: C:/Users/Martins/AppData/Roaming/OBS/shaderCache/shaders/DownscaleBilinear1YUV.pShader.blob
19:35:34: Playback device Default
19:35:34: ------------------------------------------
19:35:34: Using desktop audio input: Speakers (Realtek High Definition Audio)
19:35:34: ------------------------------------------
19:35:34: Using auxilary audio input: Headset Microphone (SB Tactic3D Rage USB)
19:35:34: ------------------------------------------
19:35:34: Audio Encoding: AAC
19:35:34:     bitrate: 128
19:35:34: Using graphics capture
19:35:34: C:/Users/Martins/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture_ColorAdjust.pShader.blob
19:35:34: ------------------------------------------
19:35:34: Video Encoding: x264
19:35:34:     fps: 50
19:35:34:     width: 1280, height: 720
19:35:34:     preset: veryfast
19:35:34:     CBR: yes
19:35:34:     CFR: no
19:35:34:     max bitrate: 3000
19:35:34:     buffer size: 3000
19:35:34: ------------------------------------------
19:35:34: MMDeviceAudioSource: Frequency for device 'Speakers (Realtek High Definition Audio)' is 384000, samples per sec is 48000
19:35:34: MMDeviceAudioSource: Frequency for device 'Headset Microphone (SB Tactic3D Rage USB)' is 176400, samples per sec is 44100
19:35:35: SharedTexCapture hooked
19:35:35: Using RTMP service: Twitch / Justin.tv
19:35:35:   Server selection: rtmp://live-lhr.justin.tv/app
19:35:36:   Interface: Realtek PCIe GBE Family Controller (ethernet, 100 mbps)
19:35:37: SO_SNDBUF was at 8192
19:35:37: SO_SNDBUF is now 65536
19:36:02: C:/Users/Martins/AppData/Roaming/OBS/shaderCache/shaders/ColorKey_RGB.pShader.blob
19:36:02: C:/Users/Martins/AppData/Roaming/OBS/shaderCache/shaders/AlphaIgnore.pShader.blob
19:36:02: Using Monitor Capture
19:36:58: Total frames rendered: 4159, number of late frames: 61 (1.47%) (it's okay for some frames to be late)
19:36:58: RTMPPublisher::SocketLoop: Graceful loop exit
19:36:58: Number of times waited to send: 0, Waited for a total of 0 bytes
19:36:58: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
19:36:59: 
19:36:59: Profiler results:
19:36:59: 
19:36:59: ==============================================================
19:36:59: frame - [100%] [avg time: 5.636 ms (cpu time: avg 4.073 ms, total 16941.7 ms)] [avg calls per frame: 1] [children: 99.9%] [unaccounted: 0.106%]
19:36:59: | frame preprocessing and rendering - [69.4%] [avg time: 3.91 ms (cpu time: avg 2.809 ms, total 11684.5 ms)] [avg calls per frame: 1] [children: 55.3%] [unaccounted: 14.1%]
19:36:59: | | scene->Preprocess - [55.3%] [avg time: 3.114 ms (cpu time: avg 2.258 ms, total 9391.26 ms)] [avg calls per frame: 1]
19:36:59: | video encoding and uploading - [30.5%] [avg time: 1.72 ms (cpu time: avg 1.256 ms, total 5226.04 ms)] [avg calls per frame: 1] [children: 29.9%] [unaccounted: 0.621%]
19:36:59: | | flush - [3.83%] [avg time: 0.216 ms (cpu time: avg 0.078 ms, total 327.603 ms)] [avg calls per frame: 1]
19:36:59: | | CopyResource - [0.16%] [avg time: 0.009 ms (cpu time: avg 0.003 ms, total 15.6 ms)] [avg calls per frame: 0]
19:36:59: | | conversion to 4:2:0 - [0.656%] [avg time: 0.037 ms (cpu time: avg 0.003 ms, total 15.6 ms)] [avg calls per frame: 0]
19:36:59: | | call to encoder - [22.5%] [avg time: 1.266 ms (cpu time: avg 1.151 ms, total 4789.23 ms)] [avg calls per frame: 0]
19:36:59: | | sending stuff out - [2.79%] [avg time: 0.157 ms (cpu time: avg 0.007 ms, total 31.2 ms)] [avg calls per frame: 0]
19:36:59: | Convert444Threads - [355%] [avg time: 20.002 ms (cpu time: avg 0.836 ms, total 3478.82 ms)] [avg calls per frame: 0]
19:36:59: ==============================================================
19:36:59: 
19:36:59: =====Stream End: 2013-09-26, 19:36:59=================================================


Last game capture log:
2013-09-26, 19:35:34: we're booting up: 
19:35:34: D3D9 Present
19:35:34: (half life scientist) everything..  seems to be in order
19:35:35: D3D9EndScene called
19:35:35: D3DPRESENT_PARAMETERS {
19:35:35: 	BackBufferWidth: 1
19:35:35: 	BackBufferHeight: 1
19:35:35: 	BackBufferFormat: D3DFMT_A8R8G8B8
19:35:35: 	BackBufferCount: 1
19:35:35: 	MultiSampleType: D3DMULTISAMPLE_NONE
19:35:35: 	MultiSampleQuality: 0
19:35:35: 	SwapEffect: D3DSWAPEFFECT_COPY
19:35:35: 	hDeviceWindow: 65552
19:35:35: 	Windowed: true
19:35:35: 	EnableAutoDepthStencil: false
19:35:35: 	AutoDepthStencilFormat: D3DFMT_UNKNOWN
19:35:35: 	Flags: None
19:35:35: 	FullScreen_RefreshRateInHz: 0
19:35:35: 	PresentationInterval: 1
19:35:35: };
19:35:35: successfully set up d3d9 hooks
19:35:35: D3D9SwapPresent called
19:35:35: DoD3D9GPUHook: success - d3d9ex
19:35:37: D3DSURFACE_DESC {
19:35:37: 	Format: D3DFMT_A8R8G8B8
19:35:37: 	Type: D3DRTYPE_SURFACE
19:35:37: 	Usage: D3DUSAGE_RENDERTARGET 
19:35:37: 	Pool: D3DPOOL_DEFAULT
19:35:37: 	MultiSampleType: D3DMULTISAMPLE_NONE
19:35:37: 	MultiSampleQuality: 0
19:35:37: 	Width: 1
19:35:37: 	Height: 1
19:35:37: };
19:35:37: successfully capturing d3d9 frames via GPU
19:36:01: ---------------------- Cleared D3D9 Capture ----------------------
19:36:01: received restart event, capturing
19:36:01: DoD3D9GPUHook: success - d3d9ex
19:36:01: D3D9EndScene called
19:36:01: D3D9SwapPresent called

 

[Krazy]

Re: Suddenly can not stream anymore!?

I suggest using the game capture hotkey function. Set the hotkey in the game capture source properties, load up your game, hit start streaming, then go into game and press the hotkey. Should be more reliable about reacquiring.

 

[smking]

Re: Suddenly can not stream anymore!?

I have the exact same problem! And i tried hours to fix it without any results. Please help :(

17:35:24: Open Broadcaster Software v0.57b - 64bit (　^ω^)
17:35:24: -------------------------------
17:35:24: CPU Name: Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz
17:35:24: CPU Speed: 3192MHz
17:35:24: Physical Memory:  6135MB Total, 3847MB Free
17:35:24: stepping id: 4, model 10, family 6, type 0, extmodel 0, extfamily 0, HTT 1, logical cores 8, total cores 4
17:35:24: monitor 1: pos={0, 0}, size={1920, 1080}
17:35:24: Windows Version: 6.1 Build 7601 S
17:35:24: Aero is Enabled
17:35:24: -------------------------------
17:35:24: OBS Modules:
17:35:24: Base Address     Module
17:35:24: 000000003FA90000 OBS.exe
17:35:24: 00000000E7D30000 OBSApi.dll
17:35:24: 00000000F8EF0000 DShowPlugin.dll
17:35:24: 00000000F6F30000 GraphicsCapture.dll
17:35:24: 00000000F7010000 NoiseGate.dll
17:35:24: 00000000F6F10000 PSVPlugin.dll
17:35:24: ------------------------------------------
17:35:24: Adapter 1
17:35:24:   Video Adapter: ATI Radeon HD 4870 X2
17:35:24:   Video Adapter Dedicated Video Memory: 2127568896
17:35:24:   Video Adapter Shared System Memory: 2948163584
17:35:24: Using fixed low latency mode, factor 22
17:35:24: =====Stream Start: 2013-09-26, 17:35:24===============================================
17:35:24:   Multithreaded optimizations: On
17:35:24:   Base resolution: 1920x1080
17:35:24:   Output resolution: 1920x1080
17:35:24: ------------------------------------------
17:35:24: Loading up D3D10 on ATI Radeon HD 4870 X2...
17:35:24: ------------------------------------------
17:35:24: Audio Format: 44100hz
17:35:24: Playback device Default
17:35:24: ------------------------------------------
17:35:24: Using desktop audio input: Speakers (Realtek High Definition Audio)
17:35:24: ------------------------------------------
17:35:24: Using auxilary audio input: Microphone (Realtek High Definition Audio)
17:35:24: ------------------------------------------
17:35:24: Audio Encoding: MP3
17:35:24:     bitrate: 128
17:35:24: Using text output
17:35:25: Using bitmap image
17:35:25: Using custom x264 settings: "keyint=60"
17:35:25: ------------------------------------------
17:35:25: Video Encoding: x264
17:35:25:     fps: 30
17:35:25:     width: 1920, height: 1080
17:35:25:     preset: veryfast
17:35:25:     profile: high
17:35:25:     keyint: 60
17:35:25:     CBR: yes
17:35:25:     CFR: yes
17:35:25:     max bitrate: 3500
17:35:25:     buffer size: 5500
17:35:25: ------------------------------------------
17:35:25: MMDeviceAudioSource: Frequency for device 'Speakers (Realtek High Definition Audio)' is 384000, samples per sec is 48000
17:35:25: MMDeviceAudioSource: Frequency for device 'Microphone (Realtek High Definition Audio)' is 352800, samples per sec is 44100
17:35:26: Using RTMP service: Twitch / Justin.tv
17:35:26:   Server selection: rtmp://live-arn.justin.tv/app
17:35:26:   Interface: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller (ethernet, 100 mbps)
17:35:27: Completed handshake with rtmp://live-arn.justin.tv/app in 383 ms.
17:35:28: SO_SNDBUF was at 8192
17:35:28: SO_SNDBUF is now 65536
17:35:57: Total frames encoded: 951, total frames duplicated: 0 (0.00%)
17:35:57: Total frames rendered: 953, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
17:35:57: RTMPPublisher::SocketLoop: Graceful loop exit
17:35:57: Average send payload: 20853 bytes, average send interval: 45 ms
17:35:57: Number of times waited to send: 0, Waited for a total of 0 bytes
17:35:57: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
17:35:57: Number of bytes sent: 12929377
17:35:57: 
17:35:57: Profiler time results:
17:35:57: 
17:35:57: ==============================================================
17:35:57: video thread frame - [100%] [avg time: 0.139 ms] [children: 4.32%] [unaccounted: 95.7%]
17:35:57: | scene->Preprocess - [4.32%] [avg time: 0.006 ms]
17:35:57: GPU download and conversion - [100%] [avg time: 0.539 ms] [children: 90.7%] [unaccounted: 9.28%]
17:35:57: | flush - [81.1%] [avg time: 0.437 ms]
17:35:57: | CopyResource - [7.05%] [avg time: 0.038 ms]
17:35:57: | conversion to 4:2:0 - [2.6%] [avg time: 0.014 ms]
17:35:57: Convert444Threads - [100%] [avg time: 1.087 ms] [children: 99.5%] [unaccounted: 0.46%]
17:35:57: | Convert444toNV12 - [99.5%] [avg time: 1.082 ms]
17:35:57: encoder thread frame - [100%] [avg time: 1.985 ms]
17:35:57: ==============================================================
17:35:57: 
17:35:57: 
17:35:57: Profiler CPU results:
17:35:57: 
17:35:57: ==============================================================
17:35:57: video thread frame - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
17:35:57: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
17:35:57: GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
17:35:57: | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
17:35:57: | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
17:35:57: | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
17:35:57: Convert444Threads - [cpu time: avg 1.08 ms, total 2031.25 ms] [avg calls per frame: 2]
17:35:57: | Convert444toNV12 - [cpu time: avg 1.08 ms, total 2031.25 ms] [avg calls per frame: 2]
17:35:57: encoder thread frame - [cpu time: avg 1.081 ms, total 1015.63 ms] [avg calls per frame: 1]
17:35:57: ==============================================================
17:35:57: 
17:35:57: =====Stream End: 2013-09-26, 17:35:57=================================================

Edit: The bandwith indicator at OBS shows green but it shows red for 1 eye blink every 2-3 second. (Twitch dont like us?)

 

[Krazy]

Re: Suddenly can not stream anymore!?

If it's briefly showing red, but not showing any dropped frames in the log, it's fine. Red just means the buffer is full, and if it's only red for a moment or two, it's fine.

I'm unfortunately unable to provide any insight why your streams aren't showing video/audio. There doesn't seem to be anything wrong in the logs =/ Common reasons for this would be game capture not acquiring, or not having sources in your scene, and having audio inadvertently muted or the wrong audio device selected.

edit: smking, I notice you only appear to have a text source and an image source in your scene.

 

[smking]

Re: Suddenly can not stream anymore!?

If it's briefly showing red, but not showing any dropped frames in the log, it's fine. Red just means the buffer is full, and if it's only red for a moment or two, it's fine.

I'm unfortunately unable to provide any insight why your streams aren't showing video/audio. There doesn't seem to be anything wrong in the logs =/ Common reasons for this would be game capture not acquiring, or not having sources in your scene, and having audio inadvertently muted or the wrong audio device selected.

edit: smking, I notice you only appear to have a text source and an image source in your scene.

Thanks for quick respond, yes i only used it to be sure i was just catching something but nothing worked, game capture/window capture/monitor capture/everything the same. @ Twitch.tv dashboard tells me "excellent" about my stream-config.


I have no clue what to do, maybe something has recently been patched, and made this bug?

EDIT:
Twitch shows 1 frame, then black screen untill restart and always when i press "stop stream" twitch start to work 2 seconds before go offline.

 

[Lain]

Re: Suddenly can not stream anymore!?

That's strange, that log doesn't seem to indicate that anything is wrong. Are you able to record to file?

 

[smking]

Re: Suddenly can not stream anymore!?

That's strange, that log doesn't seem to indicate that anything is wrong. Are you able to record to file?

Yes, i did just try that and it worked perfect with write file to disk.



EDIT: WTF, so i just restarted OBS and tried go livestream again and it works again without freeze!
No idea what fixed this problem, but try write a local file then go back 2 livestream.



Thanks jim and all quick responders!
A happy streamer again :)

 

[Krazy]

Re: Suddenly can not stream anymore!?

Twitch was having a few ingest issues earlier (as mentioned on Twitter), I think about the time you were having problems. They were very recently fixed (within the last two hours or so of this post, pretty sure) so that could explain your temporary issues.

 

[truestory]

Re: Suddenly can not stream anymore!?

Yap, everything now works like a charm, nonetheless big thanks for your answers guys.

Feel free to lock this!