Question / Help stream lag

[Xekshek]

Viewers were saying the stream was laggy, dropping frames and the sound was cutting in and out. I don't know what to change as the settings have been the same for months and have not gotten any complaints. I posted my log in the spoilers below, and any help would be appreciated!

Spoiler

14:41:11: Open Broadcaster Software v0.554b - 32bit (´・ω・｀)
14:41:11: -------------------------------
14:41:11: CPU Name: AMD FX(tm)-4100 Quad-Core Processor
14:41:11: CPU Speed: 3870MHz
14:41:11: Physical Memory: 4075MB Total, 791MB Free
14:41:11: stepping id: 2, model 1, family 15, type 0, extmodel 0, extfamily 3, HTT 1, logical cores 4, total cores 4
14:41:11: monitor 1: pos={0, 0}, size={1920, 1080}
14:41:11: Windows Version: 6.1 Build 7600
14:41:11: Aero is Disabled
14:41:11: -------------------------------
14:41:11: OBS Modules:
14:41:11: Base Address Module
14:41:11: 00330000 OBS.exe
14:41:11: 72980000 OBSApi.dll
14:41:11: 73F20000 DShowPlugin.dll
14:41:11: 73F00000 GraphicsCapture.dll
14:41:11: 73EE0000 NoiseGate.dll
14:41:11: 73EC0000 PSVPlugin.dll
14:41:11: ------------------------------------------
14:41:11: Adapter 1
14:41:11: Video Adapter: ATI Radeon HD 4800 Series
14:41:11: Video Adapter Dedicated Video Memory: 1066405888
14:41:11: Video Adapter Shared System Memory: 1868345344
14:41:11: =====Stream Start: 2013-09-18, 14:41:11===============================================
14:41:11: Multithreaded optimizations: On
14:41:11: Base resolution: 1280x720
14:41:11: Output resolution: 1280x720
14:41:11: ------------------------------------------
14:41:11: Loading up D3D10 on ATI Radeon HD 4800 Series...
14:41:11: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture.pShader.blob
14:41:12: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawSolid.pShader.blob
14:41:12: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawYUVTexture.pShader.blob
14:41:12: Playback device Default
14:41:12: ------------------------------------------
14:41:12: Using desktop audio input: Speakers (Realtek High Definition Audio)
14:41:12: ------------------------------------------
14:41:12: Using auxilary audio input: FrontMic (Realtek High Definition Audio)
14:41:12: ------------------------------------------
14:41:12: Audio Encoding: AAC
14:41:12: bitrate: 96
14:41:12: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/ColorKey_RGB.pShader.blob
14:41:12: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/AlphaIgnore.pShader.blob
14:41:12: Using bitmap image
14:41:12: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/ColorKey_RGB.pShader.blob
14:41:12: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/AlphaIgnore.pShader.blob
14:41:12: Using bitmap image
14:41:12: Using graphics capture
14:41:12: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture_ColorAdjust.pShader.blob
14:41:12: ------------------------------------------
14:41:12: Video Encoding: x264
14:41:12: fps: 20
14:41:12: width: 1280, height: 720
14:41:12: preset: veryfast
14:41:12: CBR: yes
14:41:12: CFR: no
14:41:12: max bitrate: 1800
14:41:12: buffer size: 2000
14:41:12: ------------------------------------------
14:41:12: MMDeviceAudioSource: Frequency for device 'Speakers (Realtek High Definition Audio)' is 384000, samples per sec is 48000
14:41:12: MMDeviceAudioSource: Frequency for device 'FrontMic (Realtek High Definition Audio)' is 352800, samples per sec is 44100
14:41:12: SharedTexCapture hooked
14:41:20: Total frames rendered: 144, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
14:41:20:
14:41:20: Profiler results:
14:41:20:
14:41:20: ==============================================================
14:41:20: frame - [100%] [avg time: 7.872 ms (cpu time: avg 4.333 ms, total 624.004 ms)] [avg calls per frame: 1] [children: 99.8%] [unaccounted: 0.152%]
14:41:20: | frame preprocessing and rendering - [65%] [avg time: 5.119 ms (cpu time: avg 1.516 ms, total 218.401 ms)] [avg calls per frame: 1] [children: 0.0254%] [unaccounted: 65%]
14:41:20: | | scene->Preprocess - [0.0254%] [avg time: 0.002 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 1]
14:41:20: | video encoding and uploading - [34.8%] [avg time: 2.741 ms (cpu time: avg 2.816 ms, total 405.603 ms)] [avg calls per frame: 1] [children: 34.3%] [unaccounted: 0.534%]
14:41:20: | | flush - [2.03%] [avg time: 0.16 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 1]
14:41:20: | | CopyResource - [0.229%] [avg time: 0.018 ms (cpu time: avg 0.108 ms, total 15.6 ms)] [avg calls per frame: 0]
14:41:20: | | conversion to 4:2:0 - [0.343%] [avg time: 0.027 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 0]
14:41:20: | | call to encoder - [31.6%] [avg time: 2.49 ms (cpu time: avg 2.491 ms, total 358.803 ms)] [avg calls per frame: 0]
14:41:20: | | sending stuff out - [0.0508%] [avg time: 0.004 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 0]
14:41:20: | Convert444Threads - [1.16e+003%] [avg time: 91.58 ms (cpu time: avg 2.6 ms, total 374.402 ms)] [avg calls per frame: 1]
14:41:20: ==============================================================
14:41:20:
14:41:20: =====Stream End: 2013-09-18, 14:41:20=================================================
14:41:29: =====Stream Start: 2013-09-18, 14:41:29===============================================
14:41:29: Multithreaded optimizations: On
14:41:29: Base resolution: 1280x720
14:41:29: Output resolution: 1280x720
14:41:29: ------------------------------------------
14:41:29: Loading up D3D10 on ATI Radeon HD 4800 Series...
14:41:29: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture.pShader.blob
14:41:29: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawSolid.pShader.blob
14:41:29: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawYUVTexture.pShader.blob
14:41:29: Playback device Default
14:41:29: ------------------------------------------
14:41:29: Using desktop audio input: Speakers (Realtek High Definition Audio)
14:41:29: ------------------------------------------
14:41:29: Using auxilary audio input: FrontMic (Realtek High Definition Audio)
14:41:29: ------------------------------------------
14:41:29: Audio Encoding: AAC
14:41:29: bitrate: 96
14:41:29: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/ColorKey_RGB.pShader.blob
14:41:29: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/AlphaIgnore.pShader.blob
14:41:29: Using bitmap image
14:41:29: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/ColorKey_RGB.pShader.blob
14:41:29: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/AlphaIgnore.pShader.blob
14:41:29: Using bitmap image
14:41:29: Using graphics capture
14:41:29: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture_ColorAdjust.pShader.blob
14:41:29: ------------------------------------------
14:41:29: Video Encoding: x264
14:41:29: fps: 20
14:41:29: width: 1280, height: 720
14:41:29: preset: veryfast
14:41:29: CBR: yes
14:41:29: CFR: no
14:41:29: max bitrate: 1800
14:41:29: buffer size: 2000
14:41:29: ------------------------------------------
14:41:29: MMDeviceAudioSource: Frequency for device 'Speakers (Realtek High Definition Audio)' is 384000, samples per sec is 48000
14:41:29: MMDeviceAudioSource: Frequency for device 'FrontMic (Realtek High Definition Audio)' is 352800, samples per sec is 44100
14:41:33: SharedTexCapture hooked
14:41:37: Total frames rendered: 140, number of late frames: 1 (0.71%) (it's okay for some frames to be late)
14:41:37:
14:41:37: Profiler results:
14:41:37:
14:41:37: ==============================================================
14:41:37: frame - [100%] [avg time: 4.855 ms (cpu time: avg 2.785 ms, total 390.002 ms)] [avg calls per frame: 1] [children: 99.8%] [unaccounted: 0.185%]
14:41:37: | frame preprocessing and rendering - [43.8%] [avg time: 2.125 ms (cpu time: avg 0.445 ms, total 62.4 ms)] [avg calls per frame: 1] [children: 0.0412%] [unaccounted: 43.7%]
14:41:37: | | scene->Preprocess - [0.0412%] [avg time: 0.002 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 1]
14:41:37: | video encoding and uploading - [56%] [avg time: 2.721 ms (cpu time: avg 2.34 ms, total 327.602 ms)] [avg calls per frame: 1] [children: 54.3%] [unaccounted: 1.71%]
14:41:37: | | flush - [4.18%] [avg time: 0.203 ms (cpu time: avg 0.111 ms, total 15.6 ms)] [avg calls per frame: 1]
14:41:37: | | CopyResource - [0.206%] [avg time: 0.01 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 0]
14:41:37: | | conversion to 4:2:0 - [0.227%] [avg time: 0.011 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 0]
14:41:37: | | call to encoder - [49.7%] [avg time: 2.412 ms (cpu time: avg 2.228 ms, total 312.002 ms)] [avg calls per frame: 0]
14:41:37: | | sending stuff out - [0.0412%] [avg time: 0.002 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 0]
14:41:37: | Convert444Threads - [1.93e+003%] [avg time: 93.883 ms (cpu time: avg 1.56 ms, total 218.4 ms)] [avg calls per frame: 1]
14:41:37: ==============================================================
14:41:37:
14:41:37: =====Stream End: 2013-09-18, 14:41:37=================================================
14:42:12: =====Stream Start: 2013-09-18, 14:42:12===============================================
14:42:12: Multithreaded optimizations: On
14:42:12: Base resolution: 1280x720
14:42:12: Output resolution: 1280x720
14:42:12: ------------------------------------------
14:42:12: Loading up D3D10 on ATI Radeon HD 4800 Series...
14:42:12: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture.pShader.blob
14:42:12: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawSolid.pShader.blob
14:42:12: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawYUVTexture.pShader.blob
14:42:12: Playback device Default
14:42:12: ------------------------------------------
14:42:12: Using desktop audio input: Speakers (Realtek High Definition Audio)
14:42:12: ------------------------------------------
14:42:12: Using auxilary audio input: FrontMic (Realtek High Definition Audio)
14:42:12: ------------------------------------------
14:42:12: Audio Encoding: AAC
14:42:12: bitrate: 96
14:42:12: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/ColorKey_RGB.pShader.blob
14:42:12: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/AlphaIgnore.pShader.blob
14:42:12: Using bitmap image
14:42:12: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/ColorKey_RGB.pShader.blob
14:42:13: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/AlphaIgnore.pShader.blob
14:42:13: Using bitmap image
14:42:13: Using graphics capture
14:42:13: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture_ColorAdjust.pShader.blob
14:42:13: ------------------------------------------
14:42:13: Video Encoding: x264
14:42:13: fps: 20
14:42:13: width: 1280, height: 720
14:42:13: preset: veryfast
14:42:13: CBR: yes
14:42:13: CFR: no
14:42:13: max bitrate: 1800
14:42:13: buffer size: 2000
14:42:13: ------------------------------------------
14:42:13: MMDeviceAudioSource: Frequency for device 'Speakers (Realtek High Definition Audio)' is 384000, samples per sec is 48000
14:42:13: MMDeviceAudioSource: Frequency for device 'FrontMic (Realtek High Definition Audio)' is 352800, samples per sec is 44100
14:42:13: SharedTexCapture hooked
14:42:27: Total frames rendered: 289, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
14:42:27:
14:42:27: Profiler results:
14:42:27:
14:42:27: ==============================================================
14:42:27: frame - [100%] [avg time: 3.244 ms (cpu time: avg 3.346 ms, total 967.207 ms)] [avg calls per frame: 1] [children: 99.8%] [unaccounted: 0.247%]
14:42:27: | frame preprocessing and rendering - [15.6%] [avg time: 0.506 ms (cpu time: avg 0.323 ms, total 93.6 ms)] [avg calls per frame: 1] [children: 0.0617%] [unaccounted: 15.5%]
14:42:27: | | scene->Preprocess - [0.0617%] [avg time: 0.002 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 1]
14:42:27: | video encoding and uploading - [84.2%] [avg time: 2.73 ms (cpu time: avg 3.022 ms, total 873.607 ms)] [avg calls per frame: 1] [children: 82.6%] [unaccounted: 1.51%]
14:42:27: | | flush - [6.1%] [avg time: 0.198 ms (cpu time: avg 0.053 ms, total 15.6 ms)] [avg calls per frame: 1]
14:42:27: | | CopyResource - [0.401%] [avg time: 0.013 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 0]
14:42:27: | | conversion to 4:2:0 - [0.37%] [avg time: 0.012 ms (cpu time: avg 0.053 ms, total 15.6 ms)] [avg calls per frame: 0]
14:42:27: | | call to encoder - [75.7%] [avg time: 2.456 ms (cpu time: avg 2.914 ms, total 842.407 ms)] [avg calls per frame: 0]
14:42:27: | | sending stuff out - [0.0617%] [avg time: 0.002 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 0]
14:42:27: | Convert444Threads - [2.95e+003%] [avg time: 95.841 ms (cpu time: avg 3.238 ms, total 936.005 ms)] [avg calls per frame: 1]
14:42:27: ==============================================================
14:42:27:
14:42:27: =====Stream End: 2013-09-18, 14:42:27=================================================
14:42:29: =====Stream Start: 2013-09-18, 14:42:29===============================================
14:42:29: Multithreaded optimizations: On
14:42:29: Base resolution: 1280x720
14:42:29: Output resolution: 1280x720
14:42:29: ------------------------------------------
14:42:29: Loading up D3D10 on ATI Radeon HD 4800 Series...
14:42:29: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture.pShader.blob
14:42:30: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawSolid.pShader.blob
14:42:30: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawYUVTexture.pShader.blob
14:42:30: Playback device Default
14:42:30: ------------------------------------------
14:42:30: Using desktop audio input: Speakers (Realtek High Definition Audio)
14:42:30: ------------------------------------------
14:42:30: Using auxilary audio input: FrontMic (Realtek High Definition Audio)
14:42:30: ------------------------------------------
14:42:30: Audio Encoding: AAC
14:42:30: bitrate: 96
14:42:30: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/ColorKey_RGB.pShader.blob
14:42:30: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/AlphaIgnore.pShader.blob
14:42:30: Using bitmap image
14:42:30: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/ColorKey_RGB.pShader.blob
14:42:30: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/AlphaIgnore.pShader.blob
14:42:30: Using bitmap image
14:42:30: Using graphics capture
14:42:30: C:/Users/Jeremy/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture_ColorAdjust.pShader.blob
14:42:30: ------------------------------------------
14:42:30: Video Encoding: x264
14:42:30: fps: 20
14:42:30: width: 1280, height: 720
14:42:30: preset: veryfast
14:42:30: CBR: yes
14:42:30: CFR: no
14:42:30: max bitrate: 1800
14:42:30: buffer size: 2000
14:42:30: ------------------------------------------
14:42:30: MMDeviceAudioSource: Frequency for device 'Speakers (Realtek High Definition Audio)' is 384000, samples per sec is 48000
14:42:30: MMDeviceAudioSource: Frequency for device 'FrontMic (Realtek High Definition Audio)' is 352800, samples per sec is 44100
14:42:30: SharedTexCapture hooked
14:42:32: Using RTMP service: Twitch / Justin.tv
14:42:32: Server selection: rtmp://live-iad-backup.justin.tv/app
14:42:32: Interface: Realtek PCIe GBE Family Controller (ethernet, 100 mbps)
14:42:33: SO_SNDBUF was at 8192
14:42:33: SO_SNDBUF is now 65536
14:42:34: RTMPPublisher::Socketloop: Increasing send buffer to ISB 131072 (buffer: 2352 / 242688)
14:47:28: Total frames rendered: 5919, number of late frames: 11 (0.19%) (it's okay for some frames to be late)
14:47:28: RTMPPublisher::SocketLoop: Graceful loop exit
14:47:29: Number of times waited to send: 0, Waited for a total of 0 bytes
14:47:29: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
14:47:29:
14:47:29: Profiler results:
14:47:29:
14:47:29: ==============================================================
14:47:29: frame - [100%] [avg time: 3.975 ms (cpu time: avg 2.733 ms, total 16177.3 ms)] [avg calls per frame: 1] [children: 99.8%] [unaccounted: 0.226%]
14:47:29: | frame preprocessing and rendering - [20%] [avg time: 0.795 ms (cpu time: avg 0.152 ms, total 904.806 ms)] [avg calls per frame: 1] [children: 0.0503%] [unaccounted: 19.9%]
14:47:29: | | scene->Preprocess - [0.0503%] [avg time: 0.002 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 1]
14:47:29: | video encoding and uploading - [79.8%] [avg time: 3.171 ms (cpu time: avg 2.574 ms, total 15241.3 ms)] [avg calls per frame: 1] [children: 77.8%] [unaccounted: 2.01%]
14:47:29: | | flush - [7.95%] [avg time: 0.316 ms (cpu time: avg 0.105 ms, total 624.002 ms)] [avg calls per frame: 1]
14:47:29: | | CopyResource - [0.352%] [avg time: 0.014 ms (cpu time: avg 0.015 ms, total 93.6 ms)] [avg calls per frame: 0]
14:47:29: | | conversion to 4:2:0 - [2.01%] [avg time: 0.08 ms (cpu time: avg 0.01 ms, total 62.4 ms)] [avg calls per frame: 0]
14:47:29: | | call to encoder - [65.4%] [avg time: 2.601 ms (cpu time: avg 2.364 ms, total 13993.3 ms)] [avg calls per frame: 0]
14:47:29: | | sending stuff out - [2.01%] [avg time: 0.08 ms (cpu time: avg 0.047 ms, total 280.801 ms)] [avg calls per frame: 0]
14:47:29: | Convert444Threads - [2.53e+003%] [avg time: 100.523 ms (cpu time: avg 2.772 ms, total 16411.3 ms)] [avg calls per frame: 1]
14:47:29: ==============================================================
14:47:29:
14:47:29: =====Stream End: 2013-09-18, 14:47:29=================================================

 

[dodgepong]

You're not dropping any frames, according to your log. The lag is on the viewer's end, not having a good enough connection to the streaming server to download and watch the video fast enough. Twitch has been having CDN issues lately, especially in Europe, so if you haven't changed anything, I would tend to attribute the issues to that. Are the viewers who are lagging watching from Europe?

 

[Xekshek]

The ones who told me of the problems were from the U.S., thank you for the response! I never actually saw my stream drop frames at all.....so it must be Twitch acting up.

 

[dodgepong]

Or it could be that the people who were watching simply didn't have fast enough internet to watch your stream. 1800kbps isn't that bad, but some people still might not have that much download.