Question / Help Stream keeps reloading for some viewers

[BluetickCooner]

I have read the sticky above and feel like I have went over the things it suggests. I have lowered and lower my bitrate and it seems to have gotten better. I am now at 1500 bitrate and have some people keep getting the reloading thing while watching. Below is my internet speeds and log file. I am suppose to have 300 down 5 up. I have noticed my Upload Binary File Transfer Speed has been as low as 1.8 mbps and is why I lowered my bitrate to 1500. The twitch dashboard says my settings are excellent but I'm sure that doesn't mean much. Anyone have any suggestions as to anything that I can try. I'm running 30 fps and downscale to 1280x720. I just built this pc have 980 TI hybrid and i7 4790k 4.0 Ghz processor. I would like the stream to be the best quality possible but watchable by all. Thanks for any input. The upload file I posted is one of the lower ones for upload I have gotten.

 

[BluetickCooner]

:::.. Upload Speed Test Result Details ..:::
Upload Connection Speed:: 14456 Kbps or 14.5 Mbps
Upload Speed Test Size:: 17.8 MB or 18176 kB or 18612224 bytes
Upload Binary File Transfer Speed:: 1807 kB/s or 1.8 MB/s
Tested At:: http://TestMy.net Version 15
Validation:: http://testmy.net/db/P4YgaOdBp
Client Stats:: http://testmy.net/compID/158418441069
Test Time:: 2016-03-01 20:19:28 Local Time
Client Location:: Raleigh, NC US http://testmy.net/city/raleigh_nc
Target:: Dallas, TX http://dallas.testmy.net
Client Host:: Time Warner Cable http://testmy.net/hoststats/time_warner_cable
Compare:: 12% slower than client avg, 151% faster than host avg, 105% faster than city avg, 123% faster than country avg, 204% faster than world index
1MB Upload in 0.57 Seconds - 1GB Upload in ~10 Minutes - 258X faster than 56K
This test of exactly 18176 kB took 10.3 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.116 Safari/537.36 [!]

 

[BluetickCooner]

Below is my download in case it is needed

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 330907 Kbps or 330.9 Mbps
Download Speed Test Size:: 200 MB or 204800 kB or 209715200 bytes
Download Binary File Transfer Speed:: 41363 kB/s or 41.4 MB/s
Tested At:: http://TestMy.net Version 15
Validation:: http://testmy.net/db/R8cYnqiZf
TiP Measurement Summary:: Min 328.25 Mbps | Middle Avg 341.8 Mbps | Max 350.34 Mbps | 7% Variance
TiP Data Points:: 336.29 Mbps, 334.8 Mbps, 328.25 Mbps, 337.8 Mbps, 347.91 Mbps, 347.91 Mbps, 347.91 Mbps, 345.53 Mbps, 340.08 Mbps, 329.68 Mbps, 333.32 Mbps, 344.74 Mbps, 339.31 Mbps, 341.62 Mbps, 346.32 Mbps, 345.53 Mbps, 350.34 Mbps, 349.53 Mbps, 346.32 Mbps
Client Stats:: http://testmy.net/compID/158418441069
Test Time:: 2016-03-01 20:35:19 Local Time
Client Location:: Raleigh, NC US http://testmy.net/city/raleigh_nc
Target:: Dallas, TX http://dallas.testmy.net
Client Host:: Time Warner Cable http://testmy.net/hoststats/time_warner_cable
Compare:: 13% faster than client avg, 788% faster than host avg, 769% faster than city avg, 1217% faster than country avg, 1820% faster than world index
1MB Download in 0.02 Seconds - 1GB Download in ~20 Seconds - 5909X faster than 56K
This test of exactly 204800 kB took 5.072 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.116 Safari/537.36 [!]

 

[BluetickCooner]

Above log is from before i changed to 1500 bitrate here is that one

 

[BluetickCooner]

Server test image I am using the Ashburn VA site

 

[alpinlol]

https://obsproject.com/forum/thread...oads-constantly-for-my-viewers-but-why.18465/

that pretty much summs it up, nothing anyone can do about it except for dropping the bitrate even lower until it looks like minecraft :( some viewers simply have poor routing to twitch servers.

as long as you dont have dropped frames nor framedrops (which you could see in your vod) theres nothing left you could do

 

[BluetickCooner]

thanks the only thing I think could be better on my end is my unreliable upload it seems to fluctuate a lot.

 

[FerretBomb]

19:14:08: Total frames encoded: 86929, total frames duplicated: 5 (0.01%)
19:14:08: Total frames rendered: 86953, number of late frames: 1 (0.00%) (it's okay for some frames to be late)
...
19:14:13: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)

The issue isn't on your end. You aren't dropping any frames, and have a near-zero late/dupe count.

The problem lies with the viewer(s) complaining about buffering/reloading, and their connection to the Twitch video server. There is nothing you can do to fix the problem, as it isn't your problem. The only thing you can do is to drop your bitrate even further, to try to cater to their poor connection.

I'd actually recommend raising back up to 2000kbps. It sucks, but you can't guarantee watchability for everyone, especially if they have a very poor connection. If not, to go any lower on bitrate you're going to need to downscale to 480p.

 

[BluetickCooner]

FerretBomb thanks for your input that makes me feel better... Do you think going back up to 2000 will be ok with this

Upload Binary File Transfer Speed:: 1807 kB/s or 1.8 MB/s

even though that is one of the worst I have ever ran I'm suppose to have 300 down and 5 up interent and it usually test around 350 down 5-6 up on speedtest.net even though I have read not to go by speedtest.net

 

[FerretBomb]

Your Twitch Bandwidth Test looks fine. That's the important part. Speedtest.net is worthless for livestreamers, as it tests a different type of connection than livestreaming uses, and actually throws out some of the most important data (lowest 30% of throughput return values).

Testmy.net used to be more accurate, but sadly it got updated and is mostly in-line with speedtest at this point.

Raise to 2000kbps for a cast. Close OBS, then open the log (OBS finalizes logs when the program is exited). CTRL+F and look for 'late' and 'dropped'. You want your lates to be under 1%, but that's mostly system-based so probably won't change. Dropped frames are almost purely network-related issues. If you stay under 1% (or better yet, at or close to zero) you're fine. If you're overrunning your connection, you'll see quite a few dropped frames, and likely a rise in lates as well.

1800kB/s is about 14mbps, or 14000kbps. Unless you've used a capital B where it should be a lowercase, then you're getting quite a bit more than 5 up (as those are normally rated in mbps, megabits/sec, not megaBytes/sec).

 

[BluetickCooner]

I didn't put the B in there I copied and pasted from the above post and that was copied and pasted from the test page itself. I will try your suggestions and report back. Also have you have heard of the magewell usb 3.0 capture dongle that is what I am using I bought before I built the PC and was trying to stream on a laptop. I thought about getting a pcie card do you have one you would suggest? Also the dongle seems ok but I get some weird green dots in the image and it has to be the dongle its not unbearable but I notice it.