Bug Report Sound cuts out completely [resolved]

[Lordmajeh]

When I try to stream anything it starts out fine, then a minute or two in the sound from the game cuts out completely in my headphones and on the stream. It stays this way until I quit obs and restart the game. Here's a link to a test broadcast where you see it happen: http://www.twitch.tv/lordmajeh/b/436800822 At the 33 second mark the sound cuts out
Heres the log file for that recording:

12:56:51: Open Broadcaster Software v0.542b - 32bit (´・ω・｀)
12:56:51: -------------------------------
12:56:51: CPU Name: AMD Phenom(tm) II X4 955 Processor
12:56:51: CPU Speed: 3200MHz
12:56:51: Physical Memory:  4095MB Total, 4095MB Free
12:56:51: stepping id: 2, model 4, family 15, type 0, extmodel 8, extfamily 0, HTT 1, logical cores 4, total cores 4
12:56:51: monitor 1: pos={0, 0}, size={1920, 1080}
12:56:51: Windows Version: 6.1 Build 7601 S
12:56:51: Aero is Disabled
12:56:51: -------------------------------
12:56:51: OBS Modules:
12:56:51: Base Address     Module
12:56:51: 00FA0000         OBS.exe
12:56:51: 0F4E0000         OBSApi.dll
12:56:51: 72A00000         DShowPlugin.dll
12:56:51: 5B820000         GraphicsCapture.dll
12:56:51: 0F1F0000         NoiseGate.dll
12:56:51: 0FF20000         PSVPlugin.dll
12:56:51: ------------------------------------------
12:56:51: Adapter 1
12:56:51:   Video Adapter: AMD Radeon HD 6700 Series
12:56:51:   Video Adapter Dedicated Video Memory: 1053655040
12:56:51:   Video Adapter Shared System Memory: 3241246720
12:56:51: =====Stream Start: 2013-07-27, 12:56:51===============================================
12:56:51:   Multithreaded optimizations: On
12:56:51:   Base resolution: 1920x1080
12:56:51:   Output resolution: 1920x1080
12:56:51: ------------------------------------------
12:56:51: Loading up D3D10...
12:56:51: Playback device {0.0.0.00000000}.{1fc42daa-bc06-4eee-83cd-d04aaf87bb01}
12:56:51: ------------------------------------------
12:56:51: Using desktop audio input: Speakers (Turtle Beach SEVEN GAME)
12:56:51: Using 5.1 surround speaker setup
12:56:51: ------------------------------------------
12:56:51: Using auxilary audio input: Microphone (Turtle Beach SEVEN CHAT)
12:56:51: ------------------------------------------
12:56:51: Audio Encoding: MP3
12:56:51:     bitrate: 128
12:56:52: Using Monitor Capture
12:56:52: ------------------------------------------
12:56:52: Video Encoding: x264
12:56:52:     fps: 60
12:56:52:     width: 1920, height: 1080
12:56:52:     preset: veryfast
12:56:52:     CBR: no
12:56:52:     CFR: no
12:56:52:     max bitrate: 1300
12:56:52:     buffer size: 1300
12:56:52:     quality: 8
12:56:52: ------------------------------------------
12:56:53: Using RTMP service: Twitch / Justin.tv
12:56:53:   Server selection: rtmp://live.justin.tv/app
12:56:54: SO_SNDBUF was at 8192
12:56:54: SO_SNDBUF is now 65536
Warning -- MMDeviceAudioSource::GetBuffer: GetNextPacketSize failed, result = 88890004
12:59:13: Total frames rendered: 6251, number of frames that lagged: 3626 (58.01%) (it's okay for some frames to lag)
12:59:13: RTMPPublisher::SocketLoop: Aborting due to bStopping
12:59:13: Number of times waited to send: 0, Waited for a total of 0 bytes
12:59:13: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
12:59:13: =====Stream End: 2013-07-27, 12:59:13=================================================
12:59:21: 
12:59:21: Profiler results:
12:59:21: 
12:59:21: ==============================================================
12:59:21: frame - [100%] [avg time: 20.458 ms (cpu time: avg 9.029 ms, total 56441.2 ms)] [avg calls per frame: 1] [children: 99.9%] [unaccounted: 0.088%]
12:59:21: | frame preprocessing and rendering - [55.9%] [avg time: 11.439 ms (cpu time: avg 4.629 ms, total 28938.2 ms)] [avg calls per frame: 1] [children: 42.1%] [unaccounted: 13.8%]
12:59:21: | | scene->Preprocess - [42.1%] [avg time: 8.621 ms (cpu time: avg 3.85 ms, total 24070.9 ms)] [avg calls per frame: 1]
12:59:21: | video encoding and uploading - [44%] [avg time: 9.001 ms (cpu time: avg 4.399 ms, total 27503 ms)] [avg calls per frame: 1] [children: 43.7%] [unaccounted: 0.279%]
12:59:21: | | flush - [9.71%] [avg time: 1.986 ms (cpu time: avg 0.067 ms, total 421.207 ms)] [avg calls per frame: 1]
12:59:21: | | CopyResource - [0.694%] [avg time: 0.142 ms (cpu time: avg 0.017 ms, total 109.2 ms)] [avg calls per frame: 0]
12:59:21: | | conversion to 4:2:0 - [0.508%] [avg time: 0.104 ms (cpu time: avg 0.004 ms, total 31.2 ms)] [avg calls per frame: 0]
12:59:21: | | call to encoder - [32.7%] [avg time: 6.697 ms (cpu time: avg 4.247 ms, total 26551.4 ms)] [avg calls per frame: 0]
12:59:21: | | sending stuff out - [0.0733%] [avg time: 0.015 ms (cpu time: avg 0.017 ms, total 109.201 ms)] [avg calls per frame: 0]
12:59:21: | Convert444Threads - [221%] [avg time: 45.161 ms (cpu time: avg 4.372 ms, total 27331.4 ms)] [avg calls per frame: 1]
12:59:21: ==============================================================
12:59:21:

 

[Kharay]

Re: Sound cuts out completely

I can't say for certain why the audio cuts out like that but I do have something else to note -- why use Monitor Capture? You're lagging a massive number of frames (58%) which probably makes it completely unwatchable even if the sound did not cut out.

And any particular reason you chose to go with MP3 instead of AAC?

 

[Lordmajeh]

Re: Sound cuts out completely

I was just using a default setup for that one i dont usually use monitor capture, and im using mp3 just because i tried switching from AAC to see if it helped at all

 

[R1CH]

Re: Sound cuts out completely

88890004 means the device was removed. Either you unplugged headphones / mic or similar, or another app accessed them in exclusive mode and cut OBS off.

 

[Lordmajeh]

Re: Sound cuts out completely

I never unplugged it, so how do I tell if something else put them in exclusive mode?

 

[Kharay]

Re: Sound cuts out completely

You can't. What you can however do is make sure no other program can access it in exclusive mode, by disabling that for that particular device.

Straight and shameless copy/paste off of MSDN:

Right-click the speaker icon in the notification area, which is located on the right side of the taskbar, and select Playback Devices or Recording Devices. (As an alternative, run the Windows multimedia control panel, Mmsys.cpl, from a Command Prompt window. For more information, see Remarks in DEVICE_STATE_XXX Constants.)
After the Sound window appears, select Playback or Recording. Next, select an entry in the list of device names, and click Properties.
After the Properties window appears, click Advanced.
To enable applications to use the device in exclusive mode, check the box labeled Allow applications to take exclusive control of this device. To disable exclusive-mode use of the device, clear the check box.
If exclusive-mode use of the device is enabled, you can specify whether a request for exclusive control of the device will succeed if the device is currently playing or recording shared-mode streams. To give exclusive-mode applications priority over shared-mode applications, check the box labeled Give exclusive mode applications priority. To deny exclusive-mode applications priority over shared-mode applications, clear the check box.

 

[Lordmajeh]

Re: Sound cuts out completely

That didnt work unfortunately, the sound still cut out.

Edit: nevermind actually think i got it to work by unchecking both boxes >.> I'm not the smartest person ever