Question / Help Roxio Game Capture HD Pro's audio cuts out during in-game black screen transitions

Linkums

New Member
This is a problem I've had for years and I've never been able to fix it.

The card is a Roxio Game Capture HD Pro. It happens with HDMI-captured games. I'm not sure if it happens when capturing via component cable.

Here is a clip of the issue in an extreme case (Xenoblade Chronicles 2 Chapter 7 spoiler warning): https://clips.twitch.tv/TrappedColdSnakeYouWHY

This sort of things happens on any game or system where the game has the screen go black for a second or more during transitions (or, apparently, mostly black as in the clip above). For example, often with level restarts / door transitions in Super Mario Maker.

I'm guessing that it's a rendering / compression thing, where it stops rendering video when the frames are continuously identical, but it also stops playing audio properly at these points.

I realize that this is probably more of a Roxio problem, but is there a setting in OBS Studio, or any other method for fixing this issue? The Roxio software has essentially no options of its own.

(Even more details, probably not relevant: In order for the Roxio's input to come through with video and audio in OBS in the first place, I have to open the Roxio software once, close it, then open OBS.)
 
Top