Ridiculous amount of dropped frames after making sure it's not an ISP issue

Exalin

New Member
I actually had the same issue last year but it somehow got resolved. I've been fine for months but out of nowhere obs decides that I'll start dropping frames for seemingly no reason. I've made sure the program is updated and more. Here's my log file! Any help would be welcome. My pc doesn't seem to let me turn off HAGS either
 

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PaiSand

Active Member
Please review directions and recommendations on the analyzer:

After doing all that, please do a test stream. Once done and stop streaming, and before closing OBS, upload the log file using the built in upload feature you'll find inside Help menu (yes, OBS have an useful Help menu) and copy the URL in here. Also, do check the analyzer again clicking on the Analyze button you'll see once uploading the log file.
With a test I mean start stream, do as you normally do for more than 30 seconds (please do more), then stop streaming and upload the log file. In this order.

According to the log file you attached you do have a network related issue. ISPs normally don't check for the RTMP protocol used for streaming so you need to use this tool to better check for this protocol: TwitchTest | r1ch.net
Anything bellow 90 quality is bad and most probably and issue on the ISP side, even if they say no to that.

Make sure you're not using any program claiming to make the network better because they don't. Undo any changes this programs do and uninstall them.
Also, some programs cause conflicts: Known Application Conflicts | OBS
 

Exalin

New Member
Please review directions and recommendations on the analyzer:

After doing all that, please do a test stream. Once done and stop streaming, and before closing OBS, upload the log file using the built in upload feature you'll find inside Help menu (yes, OBS have an useful Help menu) and copy the URL in here. Also, do check the analyzer again clicking on the Analyze button you'll see once uploading the log file.
With a test I mean start stream, do as you normally do for more than 30 seconds (please do more), then stop streaming and upload the log file. In this order.

According to the log file you attached you do have a network related issue. ISPs normally don't check for the RTMP protocol used for streaming so you need to use this tool to better check for this protocol: TwitchTest | r1ch.net
Anything bellow 90 quality is bad and most probably and issue on the ISP side, even if they say no to that.

Make sure you're not using any program claiming to make the network better because they don't. Undo any changes this programs do and uninstall them.
Also, some programs cause conflicts: Known Application Conflicts | OBS
alrighty I've gone through and addressed a bunch of those this is where I'm at now https://obsproject.com/tools/analyzer?log_url=https://obsproject.com/logs/ZdqrBDpOt5e7Yv93

I also used that program and changed my twitch server to the closest on to me with a 93 on it
 

Exalin

New Member
alrighty I've gone through and addressed a bunch of those this is where I'm at now https://obsproject.com/tools/analyzer?log_url=https://obsproject.com/logs/ZdqrBDpOt5e7Yv93

I also used that program and changed my twitch server to the closest on to me with a 93 on it
Updated some drivers and did some other things. Now the twitch connection test shows everything below 90 so probably the ISP then. Here's the latest log after another test https://obsproject.com/tools/analyzer?log_url=https://obsproject.com/logs/0V4ciCuS4yEEqKhp
 

PaiSand

Active Member
So, you do have network issues. Normally the closest should show 100 quality.
Check for the other things on your side.
To test, change the port where the network cable is connected to de router/modem. Some times one or more ports fails and the only way to know it is changing the port.
If you have an spare network cable, change it and test.

If still you have issues, contact the ISP and let them know the issue is present specially for the RTMP protocol.
 

Exalin

New Member
So, you do have network issues. Normally the closest should show 100 quality.
Check for the other things on your side.
To test, change the port where the network cable is connected to de router/modem. Some times one or more ports fails and the only way to know it is changing the port.
If you have an spare network cable, change it and test.

If still you have issues, contact the ISP and let them know the issue is present specially for the RTMP protocol.
Is there a specific rtmp protocol I have to tell them?
 

Exalin

New Member
it's only one rtmp protocol and is the one used for streaming.
I'm sorry I mean I'm not sure I fully understand what that is. would I just say "the rtmp rotocol used for twitch" or like how would I communicate that to an ISP
 

Lawrence_SoCal

Active Member
I'm sorry I mean I'm not sure I fully understand what that is. would I just say "the rtmp rotocol used for twitch" or like how would I communicate that to an ISP
Just say "RTMP used for streaming" (though even that is redundant, to some extent). RTMP used for streaming to YouTube, Facebook, Twitch, and many more. If just streaming to Twitch, could be a routing issue specific to those destinations. Though unlikely, just to be thorough in troubleshooting you can do on your own, Have you tested streaming to an alternate platform also using RTMP? again, just as a check

There is also testing uploading a large (1GB+ file) to an alternate destination that is known to be able to handle incoming (upload) traffic at well over your streaming rate? For example uploading to OneDrive, Google Drive, Prime Photo/Video library, etc (depends on what you have access to). So, if you can upload at a steady rate of X (let's say 10+MB/s) then you know ISP bandwidth shouldn't be an issue. If transfer rate fluctuates greatly, that could indicate an issue ... be that your PC, LAN, router, or ISP... can be one or more of these..
Basic Scientific method would call from testing from your PC... then running same test, same PC, with different ISP connection. Before testing, you shoudl naturally be checking your LAN's upload bandwidth consumption, relative to available bandwidth. And beware, if relevant, that some ISP connections (like cellular/4/5G) are by their very nature NOT as stable in terms of jitter/latency/bandwidth
 
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