Random Crashes Any Help Appreciated

K

Kiwi_White

New Member
Hey all new on here as ive never really had many issues up until recently my obs just started to randomly crash even its just so random sometimes i can stream for hours no issues sometimes it will crash so far into a stream its even crashed a few times just sitting open while i make chnages to scenes ect while not streaming its just so weird ive tried looking through the logs myself but i cant seem to find whats the source of the issue??

any help at all is greatly appreciated never had these issues before until about 4/5 weeks ago

Crash log link: https://obsproject.com/logs/jIQt459iq4pzCvDS
recent log file too: https://obsproject.com/logs/FOOvcB8jOM2C8yxV
 
HAGS is enabled & is known to cause crashes.
11:31:51.734: HAGS Status: Enabled (Default: No, Driver status: Supported)

You also have an old bugged RTMP Multi-Out plugin installed & the newest version is a Pre-release for OBS v31.0.1. Check all of your plugins....
11:31:53.991: [obs-multi-rtmp] version: 0.6.0.0 by SoraYuki https://github.com/sorayuki/obs-multi-rtmp/

github.com

Releases · sorayuki/obs-multi-rtmp

OBS複数サイト同時配信プラグイン. Contribute to sorayuki/obs-multi-rtmp development by creating an account on GitHub.
github.com github.com
 
If it keeps crashing after taking care of the above, run a test using a new Scene Collection with just (1) Scene/Source. Log is loaded with errors, warnings, audio buffering, ect. This will give you a clean slate & eliminate all the mess in the log.
 
thank you ive disabled hags removed the old multi stream plugin and restarted my pc hopefully this will sort it out if it persists ill do as youve said above about a clean scene selection ect and take it from there thanks for the help so far its much appreciated
 
Looking at the current set-up, there's a ton of browser sources all using Hardware Accelerated Decoding, along with some Media Sources using it as well. Might be asking too much from your GPU. I would disable it for at least the Media Sources below.

11:31:55.234: [Media Source 'Green Swipe Left (Stinger)']: settings:
11:31:55.234: input: E:/CHANNEL STUFF/VIDEO ASSETS/TRANSITIONS-TEMPLATES/JB Swipe Transitions/JB Swipe Transitions/Green/JB Swipe Transitions - Left (Green).mov
11:31:55.234: input_format: (null)
11:31:55.234: speed: 100
11:31:55.234: is_looping: no
11:31:55.234: is_linear_alpha: no
11:31:55.234: is_hw_decoding: yes
11:31:55.234: is_clear_on_media_end: yes
11:31:55.234: restart_on_activate: yes
11:31:55.234: close_when_inactive: no
11:31:55.234: full_decode: no
11:31:55.234: ffmpeg_options:
11:31:55.235: error: Referenced QT chapter track not found

11:31:55.251: [Media Source 'Green Down (Stinger)']: settings:
11:31:55.251: input: E:/CHANNEL STUFF/VIDEO ASSETS/TRANSITIONS-TEMPLATES/JB Swipe Transitions/JB Swipe Transitions/Green/JB Swipe Transitions - Down (Green).mov
11:31:55.251: input_format: (null)
11:31:55.251: speed: 100
11:31:55.251: is_looping: no
11:31:55.251: is_linear_alpha: no
11:31:55.251: is_hw_decoding: yes
11:31:55.251: is_clear_on_media_end: yes
11:31:55.251: restart_on_activate: yes
11:31:55.251: close_when_inactive: no
11:31:55.251: full_decode: no
11:31:55.251: ffmpeg_options:
11:31:55.252: error: Referenced QT chapter track not found

11:31:55.264: [Media Source 'Diagonal right green (Stinger)']: settings:
11:31:55.264: input: E:/CHANNEL STUFF/VIDEO ASSETS/TRANSITIONS-TEMPLATES/JB Swipe Transitions/JB Swipe Transitions/Green/JB Swipe Transitions - Diagonal Right (Green).mov
11:31:55.264: input_format: (null)
11:31:55.264: speed: 100
11:31:55.264: is_looping: no
11:31:55.264: is_linear_alpha: no
11:31:55.264: is_hw_decoding: yes
11:31:55.264: is_clear_on_media_end: yes
11:31:55.264: restart_on_activate: yes
11:31:55.264: close_when_inactive: no
11:31:55.264: full_decode: no
11:31:55.264: ffmpeg_options:
11:31:55.265: error: Referenced QT chapter track not found

11:31:55.283: [Media Source 'Green Left Diagonal (Stinger)']: settings:
11:31:55.283: input: E:/CHANNEL STUFF/VIDEO ASSETS/TRANSITIONS-TEMPLATES/JB Swipe Transitions/JB Swipe Transitions/Green/JB Swipe Transitions - Diagonal Left (Green).mov
11:31:55.283: input_format: (null)
11:31:55.283: speed: 100
11:31:55.283: is_looping: no
11:31:55.283: is_linear_alpha: no
11:31:55.283: is_hw_decoding: yes
11:31:55.283: is_clear_on_media_end: yes
11:31:55.283: restart_on_activate: yes
11:31:55.283: close_when_inactive: no
11:31:55.283: full_decode: no
11:31:55.283: ffmpeg_options:
 
From what I can find, the crash looks like a memory issue. Try the New Scene Collection before trying to troubleshooting the current.
Unhandled exception: 80000003
os_breakpoint+0x2
 
From the end of the last log, Blocked Loading is something I haven't seen before. Not sure what the deal is but a quick search lead me to Adobe Creative Cloud.

16:00:20.180: Blocked loading of '\coresync_x64.dll' 9 times.
16:00:20.180: Number of memory leaks: 4
 
Just an FYI, I was helping somebody else yesterday, they have StreamDeck too & started getting WebSocket errors after updating to v31.0.1.

Yep

Known Application Conflicts | OBS

OBS (Open Broadcaster Software) is free and open source software for video recording and live streaming. Stream to Twitch, YouTube and many other providers or record your own videos with high quality H264 / AAC encoding.
obsproject.com obsproject.com
 
So do i try downgrading obs or?? im sure the streamdeck plugin is upto date would it be worth me deleting it from program data plugins and reinstalling and what could i do about adobe creative cloud?
 
I don't have a SD so I can't help with it but he updated OBS while we were troubleshooting & the errors started after. He's using the same SD driver. I looked at his log without the errors & he just stopped this.

15:54:10.343: <StreamDeck> [Server] Listening on '127.0.0.1:28186'.

You can change these up. Game DVR can waste resources & is not needed.
15:54:07.877: Game DVR: On > Off
15:54:07.877: Game Mode: Off > On

One another suggestion is to run this monitor @ 120HZ while using OBS. V-sync will work as intended if you have it enabled & your recordings should shown some quality improvement.
15:54:08.016: name=24G2W1G4
15:54:08.016: pos={-3200, -1080}
15:54:08.016: size={1920, 1080}
15:54:08.016: attached=true
15:54:08.016: refresh=144 > 120
 
Adobe, I would make sure it doesn't start automatically when you boot up & keep it disabled when using OBS. Hopefully you can leave it installed.
 
There was a monitor added that wasn't connected in the first log. It's running 10-bit color, should be 8-bit.....

15:54:08.015: name=MSI MAG342CQR
15:54:08.015: pos={0, 0}
15:54:08.015: size={3440, 1440}
15:54:08.015: attached=true
15:54:08.015: refresh=60
15:54:08.015: bits_per_color=10
15:54:08.015: space=RGB_FULL_G22_NONE_P709
15:54:08.015: primaries=[r=(0.677734, 0.308594), g=(0.250000, 0.637695), b=(0.146484, 0.087891), wp=(0.313477, 0.329102)]
15:54:08.015: relative_gamut_area=[709=1.201417, P3=0.885650, 2020=0.635394]
15:54:08.015: sdr_white_nits=80
15:54:08.015: nit_range=[min=0.000000, max=400.000000, max_full_frame=358.000000]
15:54:08.015: dpi=96 (100%)
15:54:08.015: id=\\?\DISPLAY#MSI3DB6#7&1710e006&0&UID260#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7}
15:54:08.015: alt_id=\\.\DISPLAY4
 
i dont quite get what you mean by he just stopped this in reference too the Streamdeck stuff
i have enabled game mode on my pc and disabled everything i can see within the game bar options in windows i have dropped my top screen that was at 144hz down to 120 and finally i cannot see to chnage the bit depth on the monitor at all tried setting within the actual monitor aswell as windows setting tried a few google suggestions but nothing seems to work its quite a new monitor https://www.amazon.co.uk/dp/B0C2ZQ99BJ?ref_=ppx_hzsearch_conn_dt_b_fed_asin_title_1&th=1
 
Look in the AMD Control Panel for the Color Format adjustment. I know they have it in there too but I'm with the other guys so you'll need to look for it.
 
thank you it was buried in the settings for each display thats now also changed to 8 bit
i was looking through the logs also and i noticed alot of the errors seem to stem from streamelements could this be apart of the issue or? and what could i do about the streamdeck stuff too?
 
That's why I want you to test a New Scene Collection. Get those SE/Java script errors out of the way.

I want to get you to a point where you're not crashing. I have no interest in troubleshooting your current Collection.
 
ive been on a new scene collection for a little bit now still trying to fully disable game bar and dvr they seem to not want to disable
 
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