R1CH Twitch Test (Most servers 0, all bad)

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noobzwastaken

Member
I usually do the twitch test to see which server would work best for me, but lately I’ve been getting extremely low numbers and even 0s on quality. I know speedtests do not correlate to my connection to a twitch server..but my tests are good for reference. Also called my ISP and they said no issues in the area and my signals look clean. Anyone experience this before? I can give any Information that is needed and would love to get help in resolving my issue.

I have 1gb down and 50 up. not always consistent, but in the ballpark.

Note: I've attched my most recent OBS log file.

twitch test results from today (inconsistent)
https://i.imgur.com/jTiwwP3.png
https://i.imgur.com/mpPAMtW.png
https://i.imgur.com/2zSieoL.png
https://i.imgur.com/vU3gZlK.png (all zero quality)

I called my ISP he said i was losing 9% packets...a tech came out to my house and said my internet is fine and it's "probably just everyone working from home due to covid" sounds like a bs excuse. what else can i do? It doesn't seem likely do be one twitches side right? I can't possibly have a terrible connection to ALL their ingest servers right? I really want to stream, but this is so frustrating because i don't know what to do.

if you would like to see an example stream please visit twitch.tv/noobzwastaken

please post suggestions if possible!
 

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  • 2020-10-10 12-49-16.txt
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qhobbes

qhobbes

Active Member
Create a free restream.io account, connect it to your Twitch account and set OBS to use Restream.
 
qhobbes

qhobbes

Active Member
You send your stream to Restream and then they send it to Twitch as you. It allows you try a different provider (part of troubleshooting) while still providing content to your original destination. This is allowed. It's built into OBS. Restream just allows you send a stream to multiple platforms. I use it to stream to 4 platforms as the bitrate is 50+% of the upload speed.
 
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noobzwastaken

Member
qhobbes said:
You send your stream to Restream and then they send it to Twitch as you. It allows you try a different provider (part of troubleshooting) while still providing content to your original destination. This is allowed. It's built into OBS. Restream just allows you send a stream to multiple platforms. I use it to stream to 4 platforms as the bitrate is 50+% of the upload speed.
Click to expand...
I don't stream anywhere else besides twitch though.
 
qhobbes

qhobbes

Active Member
Instead of sending your stream data to Twitch ingest servers, since that appears to be the issue, you send it to restream.io ingest servers and then they send it Twitch ingest servers from their network.
 
N

noobzwastaken

Member
qhobbes said:
Instead of sending your stream data to Twitch ingest servers, since that appears to be the issue, you send it to restream.io ingest servers and then they send it Twitch ingest servers from their network.
Click to expand...
Cool, I'll try that. If you or anyone else has other ideas please feel free to let me know. Someone said it could be firewall or router related and I'm not too keen on those so advice is always welcomed. thank you!
 
qhobbes

qhobbes

Active Member
Settings, Advanced, Network, uncheck box for "Enable TCP pacing", [Apply] [OK]

Your log only shows 0.7% dropped frames. It's 0.7% more than anyone wants but it's not much. Try another service such as YouTube, Facebook or restream as a test per

Dropped frames/disconnecting/lag? Read this first!

NOTE: This thread contains EVERY piece of dropped frames / disconnect / network related advice we can give. If you really truly honestly super duper actually 100% tried everything in this thread (including replacing hardware), and you STILL have issues then the problem is somewhere along the...
obsproject.com obsproject.com

A few other things from your log:
1. To ensure that OBS Studio has the hardware resources it needs for realtime streaming and recording, we recommend disabling the "Game DVR Background Recording" feature via these instructions.
2. In Windows 10 versions 1809 and newer, we recommend that "Game Mode" be enabled for maximum gaming performance. Game Mode can be enabled via the Windows 10 "Settings" app, under Gaming > Game Mode.
3. Display and Game Capture Sources interfere with each other. Never put them in the same scene.
 
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noobzwastaken

Member
qhobbes said:
Settings, Advanced, Network, uncheck box for "Enable TCP pacing", [Apply] [OK]

Your log only shows 0.7% dropped frames. It's 0.7% more than anyone wants but it's not much. Try another service such as YouTube, Facebook or restream as a test per

Dropped frames/disconnecting/lag? Read this first!

NOTE: This thread contains EVERY piece of dropped frames / disconnect / network related advice we can give. If you really truly honestly super duper actually 100% tried everything in this thread (including replacing hardware), and you STILL have issues then the problem is somewhere along the...
obsproject.com obsproject.com

A few other things from your log:
1. To ensure that OBS Studio has the hardware resources it needs for realtime streaming and recording, we recommend disabling the "Game DVR Background Recording" feature via these instructions.
2. In Windows 10 versions 1809 and newer, we recommend that "Game Mode" be enabled for maximum gaming performance. Game Mode can be enabled via the Windows 10 "Settings" app, under Gaming > Game Mode.
3. Display and Game Capture Sources interfere with each other. Never put them in the same scene.
Click to expand...

I never said it was dropping crazy frames. My twitch test is showing terrible connections to the twitch servers. My stream has been disconnecting as well randomly and reconnecting several times. It’s hard to enjoy streaming when I’m having these issues. I encode with my gpu. Does game mode and all that really make a big deal? I don’t think that has anything to do with my connection to the twitch servers. I will check it all out. I don’t really want to stream to fb or anywhere else. I don’t even know how streaming on fb works. My following is on twitch
 
FerretBomb

FerretBomb

Active Member
Generally diagnosing connection issues (properly) is somewhat challenging, especially non-blocking issues.
I'd advise installing something like PingPlotter. Point it at your chosen Twitch ingest server, then run a R1ch-test. The final hop will always be 100% packet loss (Twitch has configured the ingests to drop ICMP traffic, so this is normal) but you'd want to look for an intermediary hop with either packet loss or high/drastically fluctuating ping times. PP will give you a spread, so just look for the hop with the biggest bar.
As ALL ingests are returning 0 quality, your connection is unstable; this could be on your local LAN, your modem/router, your ISP's intranet, or the local backbone uplink. Once you pin down the origin point, you can work from there.

First step I'd recommend is unplugging power to ALL of your networking devices at the same time, then plugging them back in, to ensure the possibility that cached data is completely cleared and not passed back and forth as each device is depowered and repowered. Low chance of this, but it cost me a week of headaches on one job-site.

If the problem is upstream from your modem/router, you'll have to complain to your ISP to get it fixed. This can (will) take a lot of yelling, most times.
 
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noobzwastaken

Member
FerretBomb said:
Generally diagnosing connection issues (properly) is somewhat challenging, especially non-blocking issues.
I'd advise installing something like PingPlotter. Point it at your chosen Twitch ingest server, then run a R1ch-test. The final hop will always be 100% packet loss (Twitch has configured the ingests to drop ICMP traffic, so this is normal) but you'd want to look for an intermediary hop with either packet loss or high/drastically fluctuating ping times. PP will give you a spread, so just look for the hop with the biggest bar.
As ALL ingests are returning 0 quality, your connection is unstable; this could be on your local LAN, your modem/router, your ISP's intranet, or the local backbone uplink. Once you pin down the origin point, you can work from there.

First step I'd recommend is unplugging power to ALL of your networking devices at the same time, then plugging them back in, to ensure the possibility that cached data is completely cleared and not passed back and forth as each device is depowered and repowered. Low chance of this, but it cost me a week of headaches on one job-site.

If the problem is upstream from your modem/router, you'll have to complain to your ISP to get it fixed. This can (will) take a lot of yelling, most times.
Click to expand...
I really appreciate you taking your time out to reply and help me and that goes for everyone who helps. I truly appreciate it. Sounds complicated but I’ll give it a shot. I’m trying to figure out the issue I’m having. I do speed tests (results normally come back good) I know that doesn’t tell any that when it comes to the connection between myself and a twitch server. It’s so frustrating that some people can hit “start streaming” and have no issues but then I have some crazy issue where no one has a solution haha. I’ve called my ISP and they run their tests and say “signal looks good and everything is clean.” they even send people out to check the line to the pole, fittings outside, and modem. Everything checks out according to them. I’ll try what you said, but I don’t know much about networking so I’ll be winging it lol
 
N

noobzwastaken

Member
obsstats.png

my twitch tests show 0's for quality but this is a random stream i've been running (dropped frames happened during a speed test taken by accident)
 
T

TryHD

Member
That is all over the place, it should look like this
1602726853068.png
You should talk with your ISP, they are the ones to blame here
 
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