Bug Report QuickSync crash [resolved]

[Sinbios]

After enabling Quicksync in v0.591b I get the error "QSVHelper.exe has exited because of an incompatible qsvimpl custom parameter" when trying to start a stream. I tried updating to the latest Intel graphics drivers with no luck.

Here's the log file:

Spoiler

04:19:52: Open Broadcaster Software v0.591b - 64bit (　^ω^)
04:19:52: -------------------------------
04:19:52: CPU Name: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz
04:19:52: CPU Speed: 2394MHz
04:19:52: Physical Memory: 7912MB Total, 4579MB Free
04:19:52: stepping id: 3, model 60, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
04:19:52: monitor 1: pos={0, 0}, size={1920, 1080}
04:19:52: Windows Version: 6.2 Build 9200
04:19:52: Aero is Enabled
04:19:52: -------------------------------
04:19:52: OBS Modules:
04:19:52: Base Address Module
04:19:52: 0000000042C10000 OBS.exe
04:19:52: 0000000097450000 OBSApi.dll
04:19:52: 00000000A9300000 DShowPlugin.dll
04:19:52: 00000000B1F50000 GraphicsCapture.dll
04:19:52: 00000000B1460000 NoiseGate.dll
04:19:52: 00000000B0070000 PSVPlugin.dll
04:19:52: ------------------------------------------
04:19:52: Adapter 1
04:19:52: Video Adapter: Intel(R) HD Graphics 4600
04:19:52: Video Adapter Dedicated Video Memory: 33554432
04:19:52: Video Adapter Shared System Memory: 1845493760
04:19:52: Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
04:19:52: ------------------------------------------
04:19:52: Adapter 2
04:19:52: Video Adapter: NVIDIA GeForce GT 750M
04:19:52: Video Adapter Dedicated Video Memory: 2085482496
04:19:52: Video Adapter Shared System Memory: 2147610624
04:19:52: =====Stream Start: 2013-12-26, 04:19:52===============================================
04:19:52: Multithreaded optimizations: On
04:19:52: Base resolution: 1280x720
04:19:52: Output resolution: 1280x720
04:19:52: ------------------------------------------
04:19:52: Loading up D3D10 on NVIDIA GeForce GT 750M (Adapter 2)...
04:19:52: ------------------------------------------
04:19:52: Audio Format: 44100hz
04:19:52: Playback device {0.0.0.00000000}.{7ba15c22-3efd-40b7-9b28-3f80473417e1}
04:19:52: ------------------------------------------
04:19:52: Using desktop audio input: Line 1 (Virtual Audio Cable)
04:19:52: ------------------------------------------
04:19:52: Audio Encoding: AAC
04:19:52: bitrate: 128
04:19:52: Using graphics capture
04:19:52: Scene buffering time set to 700
04:19:52: Found QSV hardware support
04:19:53: ------------------------------------------
04:19:53: QSV version 1.4 using MFX_IMPL_HARDWARE | MFX_IMPL_VIA_D3D9 (actual: MFX_IMPL_HARDWARE | MFX_IMPL_VIA_D3D9)
04:19:53: Using 8 bitstreams and 11 frame buffers
04:19:53: ------------------------------------------
04:19:53: Video Encoding: QSV
04:19:53: fps: 24
04:19:53: width: 1280, height: 720
04:19:53: target-usage: MFX_TARGETUSAGE_BEST_QUALITY
04:19:53: CBR: yes
04:19:53: CFR: yes
04:19:53: max bitrate: 1000
04:19:53: ------------------------------------------
04:19:53: MMDeviceAudioSource: Frequency for device 'Line 1 (Virtual Audio Cable)' is 352800, samples per sec is 44100
04:19:53: Bad timestamp detected, syncing audio to video time

Error: QSVHelper.exe has exited because of an incompatible qsvimpl custom parameter

 

[Sinbios]

Re: QuickSync crash

Fixed by forcing QSVHelper.exe to use the Intel integrated GPU in nvidia control panel. Thanks to Palana and HomeWorld for helping!

 

[Lain]

Re: QuickSync crash

I also updated the black screen desktop thread to mention this. Thank you for taking the time to find out what the cause was, I appreciate it.