Question / Help Quick Sync error, cannot find the hardware

W

WindemD3

New Member
Hi guys, there is probably a very obvious solution for this issue, but I can't wrap my head around how to fix it and was hoping you would be able to head me in the right direction.

So I wanted to try streaming from my laptop, it's a Lenovo Ideapad, quick info of the specs:

Nvidia GeForce GT 750M
Intel HD Graphics 4600
i7-4700MQ 2.4Gz
8GB Ram

Now I struggled quite hard in the beginnig with FPS running everything off my GT 750M/CPU (x264 encoding), but I found your guide on how to use Quick Sync instead. Luckily this work like a charm, 55-60fps ingame with a streaming output of 45fps to Twitch.tv.

I am not sure what I have done to mess up my settings, because today I couldn't start the stream due to an error which read: Could not find Quick Sync hardware support!

I've forced Diablo 3 to open with my GT 750M, from what I can remember I also forced OBS to open with GT 750M, however when I do this now I get the error message mentioned above.

If I open OBS with my Intel HD Graphics it will run the stream, but I can't play Diablo 3 in windowed moded due to severe fps drop and if I run Diablo 3 in fullscreen the screen turns black.

I have tried to retrace my steps, reinstalled OBS, unfortunately I can't update Intel/GeForce drivers higher than Lenovo allows, but these haven't been changed anyway and it did work at some point with my curret drivers.

I might have messed up with the viritual desktop, that's the only thing I can think of, but I did retrace those steps as well:
1. Opened Screen resolution
2. Clicked Detect
3. Chose Intel Graphics HD 4600 and 'Try to connect anyway on: VGA'
4. Chose Extend desktop to this display

I uploaded my curret settings which worked just the other day (I might have done something stupid here while troubleshooting, but all of the settings seem correct in terms of how I left them working - just leaving the posibility open).

Posting log as well in next reply.

Thanks in advance, any advice is greatly appriciated!
 

Attachments

  • Encoding.png
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  • Video.png
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  • Advanced.png
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  • Quick Sync Encoder.png
    Quick Sync Encoder.png
    16.1 KB · Views: 30
Code: 
21:59:10: CLR host plugin strings not found, dynamically loading 4 strings
21:59:10: CLRHost::Initialize() attempting to load and start the .NET runtime (null)
21:59:10: CLRHost::Initialize() Found version v2.0.50727 .NET runtime
21:59:10: CLRHost::Initialize() Found version v4.0.30319 .NET runtime
21:59:10: CLRHost::Initialize() attempting to use v4.0.30319 .NET runtime
21:59:10: CLRHost::LoadInteropLibrary() load the assembly plugins\CLRHostPlugin\CLRHost.Interop.dll
21:59:10: CLRHost::LoadPlugins() attempting to load the plugin assembly CLRBrowserSourcePlugin
21:59:10: CLRHost:: Could not find/load browser settings at location C:\Users\Lenovo\AppData\Roaming\OBS\pluginData\browser.json
21:59:10: CLRHost:: Exception: System.IO.FileNotFoundException: Finner ikke filen C:\Users\Lenovo\AppData\Roaming\OBS\pluginData\browser.json.
21:59:10: Filnavn: C:\Users\Lenovo\AppData\Roaming\OBS\pluginData\browser.json
21:59:10:    ved System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
21:59:10:    ved System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
21:59:10:    ved System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
21:59:10:    ved CLRBrowserSourcePlugin.Shared.BrowserSettings.Reload()
21:59:10: CLRHost::LoadPlugins() successfully added CLR plugin [Type: CLRBrowserSourcePlugin.CLRBrowserSourcePlugin, Name: CLR Browser Source Plugin]
21:59:13: Open Broadcaster Software v0.655b - 32bit (´・ω・｀)
21:59:13: -------------------------------
21:59:13: CPU Name: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz
21:59:13: CPU Speed: 2394MHz
21:59:13: Physical Memory:  4095MB Total, 3767MB Free
21:59:13: stepping id: 3, model 60, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
21:59:13: monitor 1: pos={1920, 0}, size={1920, 1080}
21:59:13: monitor 2: pos={0, 0}, size={1920, 1080}
21:59:13: monitor 3: pos={980, 1080}, size={1920, 1080}
21:59:13: Windows Version: 6.2 Build 9200 (revision 16859)
21:59:13: Aero is Enabled
21:59:13: -------------------------------
21:59:13: OBS Modules:
21:59:13: Base Address     Module
21:59:13: 010B0000         OBS.exe
21:59:13: 64740000         OBSApi.dll
21:59:13: 64500000         CLRHostPlugin.dll
21:59:13: 5FF50000         DShowPlugin.dll
21:59:13: 5FF20000         GraphicsCapture.dll
21:59:13: 5FEF0000         NoiseGate.dll
21:59:13: 5FED0000         PSVPlugin.dll
21:59:13: 5FEB0000         scenesw.dll
21:59:13: ------------------------------------------
21:59:13: Adapter 1
21:59:13:   Video Adapter: Intel(R) HD Graphics 4600
21:59:13:   Video Adapter Dedicated Video Memory: 0
21:59:13:   Video Adapter Shared System Memory: 1879048192
21:59:13:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
21:59:13:   Video Adapter Output 2: pos={1920, 0}, size={1920, 1080}, attached=true
21:59:13:   Video Adapter Output 3: pos={980, 1080}, size={1920, 1080}, attached=true
21:59:13: ------------------------------------------
21:59:13: Adapter 2
21:59:13:   Video Adapter: NVIDIA GeForce GT 750M
21:59:13:   Video Adapter Dedicated Video Memory: 2085482496
21:59:13:   Video Adapter Shared System Memory: 2147610624
21:59:13: =====Stream Start: 2015-08-27, 21:59:13===============================================
21:59:13:   Multithreaded optimizations: On
21:59:13:   Base resolution: 1920x1080
21:59:13:   Output resolution: 1920x1080
21:59:13: ------------------------------------------
21:59:13: Loading up D3D10 on Intel(R) HD Graphics 4600 (Adapter 1)...
21:59:14: ------------------------------------------
21:59:14: Audio Format: 48000 Hz
21:59:14: ------------------------------------------
21:59:14: Audio Channels: 2 Ch
21:59:14: Playback device Default
21:59:14: ------------------------------------------
21:59:14: Using desktop audio input: MX279 (Intel(R) Display Audio)
21:59:14: Global Audio time adjust: 0
21:59:14: ------------------------------------------
21:59:14: Using auxilary audio input: Mikrofon (Sennheiser USB Headset)
21:59:14: Mic time offset: 0
21:59:14: ------------------------------------------
21:59:14: Audio Encoding: AAC
21:59:14:     bitrate: 128
21:59:14: Using graphics capture
21:59:14: Scene buffering time set to 700
21:59:14: Failed to initialize QSV hardware session
21:59:14: Couldn't initialize encoder
21:59:14: =====Stream End: 2015-08-27, 21:59:14=================================================
21:59:18: CLR host plugin instance deleted; removing dynamically loaded localization strings


Last game capture log:
2015-08-27, 20:57:25: we're booting up:
20:57:25: CaptureThread: attached to process Diablo III.exe
20:57:26: D3D9 Present
20:57:26: DirectDraw capture: Windows 8 not supported yet
20:57:26: (half life scientist) everything..  seems to be in order
20:57:29: D3D9EndScene called
20:57:29: D3DPRESENT_PARAMETERS {
20:57:29:     BackBufferWidth: 1280
20:57:29:     BackBufferHeight: 720
20:57:29:     BackBufferFormat: D3DFMT_A8R8G8B8
20:57:29:     BackBufferCount: 1
20:57:29:     MultiSampleType: D3DMULTISAMPLE_NONE
20:57:29:     MultiSampleQuality: 0
20:57:29:     SwapEffect: D3DSWAPEFFECT_COPY
20:57:29:     hDeviceWindow: 2491380
20:57:29:     Windowed: false
20:57:29:     EnableAutoDepthStencil: false
20:57:29:     AutoDepthStencilFormat: D3DFMT_UNKNOWN
20:57:29:     Flags: None
20:57:29:     FullScreen_RefreshRateInHz: 59
20:57:29:     PresentationInterval: 0
20:57:29: };
20:57:29: successfully set up d3d9 hooks
20:57:29: D3D9Present called
20:57:29: DoD3D9GPUHook: success
20:57:29: D3D9Reset called
20:57:29: ---------------------- Cleared D3D9 Capture ----------------------
20:57:29: successfully set up d3d9 hooks
20:57:30: DirectDraw capture: Windows 8 not supported yet
20:57:30: D3D9EndScene called
20:57:30: D3D9Present called
20:57:30: DoD3D9GPUHook: success
20:57:30: D3DSURFACE_DESC {
20:57:30:     Format: D3DFMT_A8R8G8B8
20:57:30:     Type: D3DRTYPE_SURFACE
20:57:30:     Usage: D3DUSAGE_RENDERTARGET
20:57:30:     Pool: D3DPOOL_DEFAULT
20:57:30:     MultiSampleType: D3DMULTISAMPLE_NONE
20:57:30:     MultiSampleQuality: 0
20:57:30:     Width: 1280
20:57:30:     Height: 720
20:57:30: };
20:57:30: successfully capturing d3d9 frames via GPU
20:58:31: D3D9Reset called
20:58:31: ---------------------- Cleared D3D9 Capture ----------------------
20:58:32: successfully set up d3d9 hooks
20:58:33: D3D9EndScene called
20:58:33: D3D9Present called
20:58:33: ---------------------- Cleared D3D9 Capture ----------------------
20:58:33: received restart event, but couldn't find window
20:58:33: D3D9EndScene called
20:58:33: D3D9Present called
20:58:34: DirectDraw capture: Windows 8 not supported yet
20:58:51: D3D9Reset called
20:58:51: ---------------------- Cleared D3D9 Capture ----------------------
20:58:52: D3DPRESENT_PARAMETERS {
20:58:52:     BackBufferWidth: 1920
20:58:52:     BackBufferHeight: 1080
20:58:52:     BackBufferFormat: D3DFMT_A8R8G8B8
20:58:52:     BackBufferCount: 1
20:58:52:     MultiSampleType: D3DMULTISAMPLE_NONE
20:58:52:     MultiSampleQuality: 0
20:58:52:     SwapEffect: D3DSWAPEFFECT_COPY
20:58:52:     hDeviceWindow: 2491380
20:58:52:     Windowed: false
20:58:52:     EnableAutoDepthStencil: false
20:58:52:     AutoDepthStencilFormat: D3DFMT_UNKNOWN
20:58:52:     Flags: None
20:58:52:     FullScreen_RefreshRateInHz: 60
20:58:52:     PresentationInterval: 0
20:58:52: };
20:58:52: successfully set up d3d9 hooks
20:58:53: D3D9EndScene called
20:58:53: D3D9Present called
20:58:54: DirectDraw capture: Windows 8 not supported yet
20:59:06: D3D9Reset called
20:59:06: ---------------------- Cleared D3D9 Capture ----------------------
20:59:06: DirectDraw capture: Windows 8 not supported yet
20:59:07: successfully set up d3d9 hooks
20:59:08: D3D9EndScene called
20:59:08: D3D9Present called
21:00:41: received restart event, capturing
21:00:41: DoD3D9GPUHook: success
21:00:42: D3DSURFACE_DESC {
21:00:42:     Format: D3DFMT_A8R8G8B8
21:00:42:     Type: D3DRTYPE_SURFACE
21:00:42:     Usage: D3DUSAGE_RENDERTARGET
21:00:42:     Pool: D3DPOOL_DEFAULT
21:00:42:     MultiSampleType: D3DMULTISAMPLE_NONE
21:00:42:     MultiSampleQuality: 0
21:00:42:     Width: 1920
21:00:42:     Height: 1080
21:00:42: };
21:00:42: successfully capturing d3d9 frames via GPU
21:00:56: ---------------------- Cleared D3D9 Capture ----------------------
21:00:56: D3D9EndScene called
21:00:56: D3D9Present called
21:01:00: DirectDraw capture: Windows 8 not supported yet
21:02:32: D3D9Reset called
21:02:32: ---------------------- Cleared D3D9 Capture ----------------------
21:02:32: successfully set up d3d9 hooks
21:02:33: DirectDraw capture: Windows 8 not supported yet
21:02:36: D3D9EndScene called
21:02:36: D3D9Present called
21:03:41: D3D9Reset called
21:03:41: ---------------------- Cleared D3D9 Capture ----------------------
21:03:41: DirectDraw capture: Windows 8 not supported yet
21:03:45: successfully set up d3d9 hooks
21:03:46: D3D9EndScene called
21:03:46: D3D9Present called
21:13:51: D3D9Reset called
21:13:51: ---------------------- Cleared D3D9 Capture ----------------------
21:13:52: DirectDraw capture: Windows 8 not supported yet
21:13:55: successfully set up d3d9 hooks
21:13:56: D3D9EndScene called
21:13:56: D3D9Present called
[code]
 
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