Question / Help Quick Sync : Encoder Initialization failed

[Phantz]

I am currently using Intel HD 4000 as the card OBS and League is using, and the 4000 has Quick Sync available. Quick Sync is available and selected in the settings, but everytime I try to start streaming, I get this error:

LOG:

19:23:19: Open Broadcaster Software v0.637b - 64bit (　^ω^)
19:23:19: -------------------------------
19:23:19: CPU Name: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
19:23:19: CPU Speed: 2594MHz
19:23:19: Physical Memory:  3988MB Total, 1651MB Free
19:23:19: stepping id: 9, model 58, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 2
19:23:19: monitor 1: pos={0, 0}, size={1920, 1080}
19:23:19: Windows Version: 6.2 Build 9200 
19:23:19: Aero is Enabled
19:23:19: -------------------------------
19:23:19: OBS Modules:
19:23:19: Base Address     Module
19:23:19: 0000000096970000 OBS.exe
19:23:19: 00000000FA6F0000 OBSApi.dll
19:23:19: 000000000D4E0000 DShowPlugin.dll
19:23:19: 000000000C310000 GraphicsCapture.dll
19:23:19: 000000000CD10000 NoiseGate.dll
19:23:19: 000000000ABB0000 PSVPlugin.dll
19:23:19: ------------------------------------------
19:23:19: Adapter 1
19:23:19:   Video Adapter: Intel(R) HD Graphics 4000
19:23:19:   Video Adapter Dedicated Video Memory: 1103405056
19:23:19:   Video Adapter Shared System Memory: 1822566400
19:23:19:   Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
19:23:19: =====Stream Start: 2014-10-20, 19:23:19===============================================
19:23:19:   Multithreaded optimizations: On
19:23:19:   Base resolution: 1920x1080
19:23:19:   Output resolution: 1280x720
19:23:19: ------------------------------------------
19:23:19: Loading up D3D10 on Intel(R) HD Graphics 4000 (Adapter 1)...
19:23:19: ------------------------------------------
19:23:19: Audio Format: 48000 Hz
19:23:19: ------------------------------------------
19:23:19: Audio Channels: 2 Ch
19:23:19: Playback device {0.0.0.00000000}.{50fd770f-f6ad-4d21-8fa1-b53dffd397c0}
19:23:19: ------------------------------------------
19:23:19: Using desktop audio input: Speaker/HP (Realtek High Definition Audio)
19:23:19: Global Audio time adjust: 0
19:23:19: ------------------------------------------
19:23:19: Using auxilary audio input: Microphone (Realtek High Definition Audio)
19:23:19: Mic time offset: 0
19:23:19: ------------------------------------------
19:23:19: Audio Encoding: AAC
19:23:19:     bitrate: 128
19:23:19: Using Monitor Capture
19:23:19: Scene buffering time set to 400
19:23:19: Found QSV hardware support
Warning -- QSVHelper.exe has exited with code 6 (before response)
19:23:20: Couldn't initialize encoder
19:23:20: =====Stream End: 2014-10-20, 19:23:20=================================================


Last game capture log:
2014-10-12, 23:15:23: we're booting up: 
23:15:23: CaptureThread: attached to process League of Legends.exe
23:15:24: D3D9 Present
23:15:24: DXGI Present
23:15:24: GL Present
23:15:24: DirectDraw capture: Windows 8 not supported yet
23:15:24: (half life scientist) everything..  seems to be in order
23:15:25: D3D9EndScene called
23:15:25: D3DPRESENT_PARAMETERS {
23:15:25:     BackBufferWidth: 1920
23:15:25:     BackBufferHeight: 1080
23:15:25:     BackBufferFormat: D3DFMT_X8R8G8B8
23:15:25:     BackBufferCount: 1
23:15:25:     MultiSampleType: D3DMULTISAMPLE_NONE
23:15:25:     MultiSampleQuality: 0
23:15:25:     SwapEffect: D3DSWAPEFFECT_DISCARD
23:15:25:     hDeviceWindow: 1246160
23:15:25:     Windowed: true
23:15:25:     EnableAutoDepthStencil: true
23:15:25:     AutoDepthStencilFormat: D3DFMT_D24S8
23:15:25:     Flags: D3DPRESENTFLAG_DISCARD_DEPTHSTENCIL 
23:15:25:     FullScreen_RefreshRateInHz: 0
23:15:25:     PresentationInterval: 2147483648
23:15:25: };
23:15:25: successfully set up d3d9 hooks
23:15:25: D3D9Present called
23:15:25: DoD3D9GPUHook: success
23:15:26: D3DSURFACE_DESC {
23:15:26:     Format: D3DFMT_X8R8G8B8
23:15:26:     Type: D3DRTYPE_SURFACE
23:15:26:     Usage: D3DUSAGE_RENDERTARGET 
23:15:26:     Pool: D3DPOOL_DEFAULT
23:15:26:     MultiSampleType: D3DMULTISAMPLE_NONE
23:15:26:     MultiSampleQuality: 0
23:15:26:     Width: 1920
23:15:26:     Height: 1080
23:15:26: };
23:15:26: successfully capturing d3d9 frames via GPU
23:16:00: ---------------------- Cleared D3D9 Capture ----------------------
23:16:00: received restart event, capturing
23:16:00: DoD3D9GPUHook: success
23:16:00: D3D9EndScene called
23:16:00: D3D9Present called
23:16:01: D3DSURFACE_DESC {
23:16:01:     Format: D3DFMT_X8R8G8B8
23:16:01:     Type: D3DRTYPE_SURFACE
23:16:01:     Usage: D3DUSAGE_RENDERTARGET 
23:16:01:     Pool: D3DPOOL_DEFAULT
23:16:01:     MultiSampleType: D3DMULTISAMPLE_NONE
23:16:01:     MultiSampleQuality: 0
23:16:01:     Width: 1920
23:16:01:     Height: 1080
23:16:01: };
23:16:01: successfully capturing d3d9 frames via GPU
23:16:02: DirectDraw capture: Windows 8 not supported yet
23:19:35: ---------------------- Cleared D3D9 Capture ----------------------
23:19:35: received restart event, capturing
23:19:36: DoD3D9GPUHook: success
23:19:36: D3D9EndScene called
23:19:36: D3D9Present called
23:19:37: DirectDraw capture: Windows 8 not supported yet

I can use x264, but then both the stream and the game tends to drop in fps and lag.

Is there a way to fix this issue? Thank you!

 

[Jack0r]

(General suggestion first, in your advanced settings of OBS, set the scene buffering time to 700, its the new default)
To your deleted question, thats probably cause QS/NVENC/VCE have been added by other people, if they do not regularly check the forum, those threads will take longer to get a response.

In most cases when I had problems with QuickSync it was because of the Intel Graphics Drivers. Check if you are on the latest stable version, and if necessary update. I will try to ask palana later if he has another direct idea for that error code.