Question / Help Problem with facebook live

wasteddsoul

New Member
I've been trying to resolve this issue for 2 days now with no luck. The problem is that when I watch the live stream on my phone the video is cut in half, it isn't in portrait mode like it's supposed to be but rather square and only showing half the video. It only shows this way when watching on a mobile device but on my desktop it shows the video in full portrait view with no parts of the video missing.
Another thing to note is that when I end the live and watch the video again on my mobile device then it shows correctly in portrait view like it's supposed to show. I remember using OBS a year ago and this wasn't an issue but now I can't figure out what is causing the problem. It's a problem that I hope can be fixed since a lot of people that watch my live videos usually watch them on mobile devices but with this issue they wouldn't be able to see everything in the video and result in a loss of views for me.

Anyone know what could be the problem or things I could do to try to fix it?
 
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