Question / Help Phantasy Star Online 2 crashes with game capture.

D

Deserehh

New Member
Hi all!
I recently started streaming and have been using the OBS 32bit. I randomly can stream while using game capture SOMETIMES. But for the most part when I try to launch the game with obs already up or not, the game gives me a PSO2.exe has stopped responding almost instantly. I have tried using windowed mode and also monitor capture and these are both horrible quality and fps lag compared to the game capture because I have a cheap AMD APU..So I would reeeally love to get this working correctly all the time. Like I said it works sometimes so I know it's possible to get it to work! I've looked for others experiencing this as well and everyone says to just use windowed T_T
Here is the most recent log files. As I said the game crashes, not OBS.

21:33:20: Open Broadcaster Software v0.625b - 32bit (´・ω・｀)
21:33:20: -------------------------------
21:33:20: CPU Name: AMD A10-5800K APU with Radeon(tm) HD Graphics
21:33:20: CPU Speed: 3819MHz
21:33:20: Physical Memory: 3268MB Total, 1238MB Free
21:33:20: stepping id: 1, model 16, family 21, type 0, extmodel 0, extfamily 3, HTT 1, logical cores 4, total cores 2
21:33:20: monitor 1: pos={0, 0}, size={1366, 768}
21:33:20: Windows Version: 6.1 Build 7601 S
21:33:20: Aero is Enabled
21:33:20: -------------------------------
21:33:20: OBS Modules:
21:33:20: Base Address Module
21:33:20: 01220000 OBS.exe
21:33:20: 6B590000 OBSApi.dll
21:33:20: 6B3C0000 DShowPlugin.dll
21:33:20: 6B390000 GraphicsCapture.dll
21:33:20: 6B360000 NoiseGate.dll
21:33:20: 6B8A0000 PSVPlugin.dll
21:33:20: ------------------------------------------
21:33:20: Adapter 1
21:33:20: Video Adapter: AMD Radeon HD 7660D
21:33:20: Video Adapter Dedicated Video Memory: 775401472
21:33:20: Video Adapter Shared System Memory: 1445027840
21:33:20: Video Adapter Output 1: pos={0, 0}, size={1366, 768}, attached=true
21:33:20: =====Stream Start: 2014-07-07, 21:33:20===============================================
21:33:20: Multithreaded optimizations: On
21:33:20: Base resolution: 1366x768
21:33:20: Output resolution: 1364x768
21:33:20: ------------------------------------------
21:33:20: Loading up D3D10 on AMD Radeon HD 7660D (Adapter 1)...
21:33:20: ------------------------------------------
21:33:20: Audio Format: 48000 Hz
21:33:20: ------------------------------------------
21:33:20: Audio Channels: 2 Ch
21:33:20: Playback device {0.0.0.00000000}.{5cf6573f-7e9c-4dc9-a0be-925b2913e2bf}
21:33:20: ------------------------------------------
21:33:20: Using desktop audio input: Speakers (Realtek High Definition Audio)
21:33:20: Global Audio time adjust: 0
21:33:20: ------------------------------------------
21:33:20: Using auxilary audio input: Microphone (Realtek High Definition Audio)
21:33:20: Mic time offset: 0
21:33:20: ------------------------------------------
21:33:20: Audio Encoding: AAC
21:33:20: bitrate: 128
21:33:20: Using graphics capture
21:33:20: Using anti-cheat hooking for game capture
21:33:20: Trying to hook process: pso2.exe
21:33:20: Scene buffering time set to 700
21:33:20: ------------------------------------------
21:33:20: Video Encoding: x264
21:33:20: fps: 30
21:33:20: width: 1364, height: 768
21:33:20: preset: veryfast
21:33:20: profile: main
21:33:20: keyint: 60
21:33:20: CBR: no
21:33:20: CFR: yes
21:33:20: max bitrate: 1500
21:33:20: buffer size: 1600
21:33:20: quality: 8
21:33:20: ------------------------------------------
21:33:20: Total frames encoded: 0, total frames duplicated: 0 (0.00%)
21:33:20: Total frames rendered: 1, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
21:33:21:
21:33:21: Profiler time results:
21:33:21:
21:33:21: ==============================================================
21:33:21: video thread frame - [100%] [avg time: 25.317 ms] [children: 1.35%] [unaccounted: 98.6%]
21:33:21: | scene->Preprocess - [0.0395%] [avg time: 0.01 ms]
21:33:21: | GPU download and conversion - [1.31%] [avg time: 0.332 ms] [children: 1.3%] [unaccounted: 0.0118%]
21:33:21: | | flush - [1.3%] [avg time: 0.329 ms]
21:33:21: ==============================================================
21:33:21:
21:33:21:
21:33:21: Profiler CPU results:
21:33:21:
21:33:21: ==============================================================
21:33:21: video thread frame - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:33:21: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:33:21: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:33:21: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:33:21: ==============================================================
21:33:21:
21:33:21: =====Stream End: 2014-07-07, 21:33:21=================================================
21:33:22: =====Stream Start: 2014-07-07, 21:33:22===============================================
21:33:22: Multithreaded optimizations: On
21:33:22: Base resolution: 1366x768
21:33:22: Output resolution: 1364x768
21:33:22: ------------------------------------------
21:33:22: Loading up D3D10 on AMD Radeon HD 7660D (Adapter 1)...
21:33:22: ------------------------------------------
21:33:22: Audio Format: 48000 Hz
21:33:22: ------------------------------------------
21:33:22: Audio Channels: 2 Ch
21:33:22: Playback device {0.0.0.00000000}.{5cf6573f-7e9c-4dc9-a0be-925b2913e2bf}
21:33:22: ------------------------------------------
21:33:22: Using desktop audio input: Speakers (Realtek High Definition Audio)
21:33:22: Global Audio time adjust: 0
21:33:22: ------------------------------------------
21:33:22: Using auxilary audio input: Microphone (Realtek High Definition Audio)
21:33:22: Mic time offset: 0
21:33:22: ------------------------------------------
21:33:22: Audio Encoding: AAC
21:33:22: bitrate: 128
21:33:22: Using graphics capture
21:33:22: Using anti-cheat hooking for game capture
21:33:22: Trying to hook process: pso2.exe
21:33:22: Scene buffering time set to 700
21:33:22: ------------------------------------------
21:33:22: Video Encoding: x264
21:33:22: fps: 30
21:33:22: width: 1364, height: 768
21:33:22: preset: veryfast
21:33:22: profile: main
21:33:22: keyint: 60
21:33:22: CBR: no
21:33:22: CFR: yes
21:33:22: max bitrate: 1500
21:33:22: buffer size: 1600
21:33:22: quality: 8
21:33:22: ------------------------------------------
21:36:41: Total frames encoded: 5953, total frames duplicated: 11 (0.18%)
21:36:41: Total frames rendered: 5974, number of late frames: 1 (0.02%) (it's okay for some frames to be late)
21:36:41:
21:36:41: Profiler time results:
21:36:41:
21:36:41: ==============================================================
21:36:41: video thread frame - [100%] [avg time: 0.618 ms] [children: 29.6%] [unaccounted: 70.4%]
21:36:41: | scene->Preprocess - [0.162%] [avg time: 0.001 ms]
21:36:41: | GPU download and conversion - [29.4%] [avg time: 0.182 ms] [children: 26.2%] [unaccounted: 3.24%]
21:36:41: | | flush - [23.5%] [avg time: 0.145 ms]
21:36:41: | | CopyResource - [2.1%] [avg time: 0.013 ms]
21:36:41: | | conversion to 4:2:0 - [0.647%] [avg time: 0.004 ms]
21:36:41: Convert444Thread - [100%] [avg time: 1.525 ms] [children: 99.1%] [unaccounted: 0.918%]
21:36:41: | Convert444toNV12 - [99.1%] [avg time: 1.511 ms]
21:36:41: encoder thread frame - [100%] [avg time: 2.225 ms] [children: 0.629%] [unaccounted: 99.4%]
21:36:41: | sending stuff out - [0.629%] [avg time: 0.014 ms]
21:36:41: ==============================================================
21:36:41:
21:36:41:
21:36:41: Profiler CPU results:
21:36:41:
21:36:41: ==============================================================
21:36:41: video thread frame - [cpu time: avg 0.033 ms, total 202.801 ms] [avg calls per frame: 1]
21:36:41: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:36:41: | GPU download and conversion - [cpu time: avg 0.005 ms, total 31.2 ms] [avg calls per frame: 1]
21:36:41: | | flush - [cpu time: avg 0.002 ms, total 15.6 ms] [avg calls per frame: 1]
21:36:41: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:36:41: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:36:41: Convert444Thread - [cpu time: avg 1.237 ms, total 7363.25 ms] [avg calls per frame: 1]
21:36:41: | Convert444toNV12 - [cpu time: avg 1.234 ms, total 7347.65 ms] [avg calls per frame: 1]
21:36:41: encoder thread frame - [cpu time: avg 1.137 ms, total 6770.44 ms] [avg calls per frame: 1]
21:36:41: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
21:36:41: ==============================================================
21:36:41:
21:36:41: =====Stream End: 2014-07-07, 21:36:41=================================================


Last game capture log:
2014-07-07, 21:35:59: we're booting up:
21:35:59: CaptureThread: attached to process pso2.exe
 
dodgepong

dodgepong

Administrator
Community Helper
Have you tried running OBS as admin, and/or tried anti-cheat compatibility mode?
 
D

Deserehh

New Member
Yeah I ran it under admin and tried the anti-cheat feature. It launches the game however it only shows a black screen :(
 
D

Deserehh

New Member
Here's the error code information that's displayed in Event Viewer.

Faulting application name: pso2.exe, version: 0.0.0.0, time stamp: 0x53ad2200
Faulting module name: GraphicsCaptureHook.dll, version: 0.6.2.2, time stamp: 0x53a32cbe
Exception code: 0xc0000005
Fault offset: 0x0000a896
Faulting process id: 0x62c
Faulting application start time: 0x01cf9b18e6184543
Faulting application path: C:\SEGA\PHANTASYSTARONLINE2\pso2_bin\pso2.exe
Faulting module path: C:\Program Files (x86)\OBS\plugins\GraphicsCapture\GraphicsCaptureHook.dll
Report Id: 2dfa6581-070c-11e4-a934-e03f494815a5

I believe it's linked to GameGuard which is PSO2's anit-cheat program. Kinda not familar with those types of programs. But it masks the pso2.exe process when launched which it always is when Pso2 is running :P

OBS will capture the game in windowed mode..*Correction* It does not load any other program under game capture..
 
Last edited:
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