Yeah, I get the same thing. I stream my local church service on FB live, with the audio input levels in low to mid yellow peaking, but people complain that they can hardly hear the audio.
Have you come across any way to boost the audio yet?
@ different issues mentioned above. and the answer to your question means paying attention to fine details (and distinctions)
Before attempting to boost the audio level, first step is to determine if there is actually a problem. As noted above, this means watching/listing to stream on a non-mobile device (no, not kidding... best test case, watch stream from a TV streaming device (not mobile via AirPlay/Chromecast/similar) hooked up to a amplifier and sound system (not just TV speakers). How does that sound?
- *IF* all watching devices have low audio, then easy to boost volume level in OBS. Personally, for our HoW service, I target regular audio peaks to hit low Red and max load noises to get to upper Red (without distorting). Targetting low - mid audio level is too low, in my experience, after heavy duty audio compression for free streaming services
There are some good House of Worship livestream audio tutorials on YouTube .. basically, get mixer as close as possible to audio levels required for livestream, then back off in-house amplification as needed. Having audio level out of mixer too low and then boosting in OBS is worst possible option (typically).
- the challenge is when computer/TV with full amp/speakers can hear fine, and mobile devices can't. There is no good fix for this scenario.. the problem is the mobile devices themselves, not the stream. And I'm not aware of being able to have 2 separate audio mixed for 1 stream
you can ignore viewers without inadequate audio mobile devices (not something I'd be willing to do)
tell mobile users problem on their end, and hook up external speakers or similar
try using audio compression to enable running at higher audio levels (this has a downside, but is a common approach to find a workable middle ground)
Also, be aware that audio mix for in-house listening and for broadcast, to sound good, usually will need to be different. Fortunately our mixer has a sub-out. So Sanctuary attendees can get audio mix they've always had, and I can create an alternate mix for livestream. For example, pipe organ and choir weren't mic'ed Pre-COVID-19/livestreaming, but a mic is required for decent audio in livestream. However, we don't want that mic amplified in-house. My point - DO NOT assume that good sounding audio going to your in-house speakers means the right audio mix is going to OBS Studio.
How you address the differing audio requirements depends on your mixer, audio path options, in-house audio expertise, and budget. (its own thread.. not this one)