Bug Report Open Broadcaster Crashes

[digos]

I have been using open broadcaster for 3 days without problems to stream league of legends . The fourth day i tried to stream and after pressing Start Streaming open broadcaster froze at 0:01 seconds . Then i pressed exit and it would not respond . After waiting for a while this message appeared and then OBS crashed . Please help me find a solution

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\kernelbase.dll' module.

**** UNHANDLED EXCEPTION: 80000003
Fault address: 000007FEFD043C72 (c:\windows\system32\kernelbase.dll)
OBS version: Open Broadcaster Software v0.554b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz

Crashing thread stack trace:
Stack            EIP              Arg0             Arg1             Arg2             Arg3             Address
000000000030F028 000007FEFD043C72 000007FEECAA5870 000000000000EA60 000000000030EF88 000000000030F1E0 kernelbase.dll!0x7fefd043c72
000000000030F030 000007FEEC91D323 0000000000001389 0000000076D99AA6 000000000030F0A8 0000000200000030 obsapi.dll!OSTerminateThread+0x33
000000000030F060 000000013F88D999 0000000000001389 000000000030F1E0 0000000000000111 0000000000126290 obs.exe!OBS::Stop+0x59
000000000030F0E0 000000013F8ADA8E 0000000000000070 FFFFFFFFFFFFFFFF FFFFFFFFFFFFFFFF 0000000076D99B43 obs.exe!OBS::OBSProc+0xa8e
000000000030F270 0000000076D99BD1 0000000000973360 000000013F8AD000 00000000FFFFFED1 000000000006033C user32.dll!0x76d99bd1
000000000030F330 0000000076D96AA8 00000000000A02D0 0000000000000111 0000000000001389 000007FEFB3E0A29 user32.dll!0x76d96aa8
000000000030F3C0 0000000076D96BAD 00000000001263B0 0000000000000001 0000000000000000 0000000000000001 user32.dll!0x76d96bad
000000000030F410 000007FEFB3E0BBF 000000000006033C 0000000000000001 00000000001263B0 000007FEFD832421 comctl32.dll!0x7fefb3e0bbf
000000000030F450 000007FEFB3E47FE 000000000000FF00 0000000000030000 0000000000000202 0000000000000000 comctl32.dll!0x7fefb3e47fe
000000000030F510 0000000076D99BD1 000000000030F7F8 000007FEFB3E3B20 0000000000973360 000000000096FF10 user32.dll!0x76d99bd1
000000000030F5D0 0000000076D998DA 0000000000000000 0000000000000000 000007FEFB3E3B20 0000000000000001 user32.dll!0x76d998da
000000000030F650 0000000076D967C2 00000000002502F9 00000000002502F9 000007FEFB3BF450 00000000005B1000 user32.dll!0x76d967c2
000000000030F6E0 000000013F881CD9 0000000000000000 0000000000000000 000000013F860000 0000000000000000 obs.exe!WinMain+0x9c9
000000000030FC80 000000013F8F7150 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs.exe!strstr+0x1ac
000000000030FD30 0000000076C7652D 0000000000000000 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x76c7652d
000000000030FD60 0000000076EAC521 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x76eac521

A minidump was saved to C:\Users\Giannis\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-09-01_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address                      Module

 

[Lain]

If possible you need to include the file:
C:\Users\Giannis\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-09-01_1.dmp

Please attach it to a reply if possible, either zipped or unzipped

 

[digos]

You want me to attach the file that appears me every time obs crash ? i think i sent it to tou
But if i am wrong , how can i attach it (and i didnt find it where u told me ) ?

 

[Kharay]

A minidump was saved to C:\Users\Giannis\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-09-01_1.dmp.
Please include this file when posting a crash report.

Jim is asking you to do just what the crash message said.

As far as how to get it to Jim, well... you could just compress it with WinZIP, WinRAR, 7-Zip and attach it to a message. Just create a new reply and add the (the zip/rar/7z after you compress the dump file) as an attachment.

 

[digos]

i think i did what u asked , i will wait for furhter reponse

 

[R1CH]

You need to attach the .dmp file, not the .txt file.

 

[digos]

i think this is it

 

[Lain]

Thank you so much for the dump file, it helps us out a lot. People don't post them as often as they should. Anyway, at first glance this appears to be some sort of stall in the quicksync code, not entirely sure what's going on here yet.

 

[digos]

You were right , i unmarked the ''use quick sync'' option and obs did not crash . But i need this option checked so that i can keep the ping in-game low . Can you suggest a solution to keep the ping low without crashing the program ?

 

[Lain]

But quicksync has nothing to do with ping. Ping is a network thing. Do you perhaps mean FPS? If you have ping issues, my suggestion would be to use "minimize network impact" in broadcast settings.

 

[digos]

I have already marked the minimize network impact and ping is still high (150-250 ms ) . But once i have checked the quick sync option my ping was stable at 60 . Anyway do you know how i can further lower my ping ?

 

[Palana]

Could you please provide a logfile from before the crash and the logfile where obs crashed? Also, did you get that crash just once or does it keep crashing?

 

[digos]

I solved the crash problem after unmarking quicksync . I know ask you if u can suggest me something in order to lower my ping except minimize network impact option .

 

[Kharay]

Yes, drop the bitrate.