Bug Report Only bitmaps and video capture sources work

[trillioneyes]

I have added sources and tried both "Preview Stream" and "Start Streaming" (to a file) and I get black boxes for Software Capture Sources and Text Sources. I have installed all updates available from Windows Update and dxdiag claims that I have DirectX 11. What else should I try?

 

[Lain]

What version of windows do you use? On windows vista, you have to get this update to get everything working: http://support.microsoft.com/kb/971512

Also, just because you have DirectX 11 doesn't necessarily mean you have the latest revision of it. The web update is here: http://www.microsoft.com/en-us/download ... aspx?id=35

But it could also be video card drivers, not sure.

 

[trillioneyes]

I'm using Windows 7.
I tried using the web update and it didn't help. Also, DirectX didn't appear in Windows Update, so I'm guessing I already had the latest version.
I'll try updating drivers in a bit. Thanks!

 

[Lain]

Also, could you post a log? Very interesting. Anyway, game capture in the latest test build (soon to be released) should theoretically work -- seems you have issues with GDI-related stuff.

 

[trillioneyes]

Open Broadcaster Software v0.432a - 32bit (´・ω・｀)
-------------------------------
CPU Name: Intel(R) Core(TM) i5-3360M CPU @ 2.80GHz
CPU Speed: 2793MHz
Physical Memory:  4095MB Total, 4095MB Free
stepping id: 9, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 2
------------------------------------------
Adapter 1
  Video Adapter: NVIDIA NVS 5400M 
  Video Adapeter Dedicated Video Memory: 1026097152
  Video Adapeter Shared System Memory: 3221061632
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1600x900
  Output resolution: 1600x900
------------------------------------------
Loading up D3D10...
------------------------------------------
Using auxilary audio input: Microphone (Realtek High Definition Audio)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1600, height: 900
    quality: 8
    preset: veryfast
    i444: no
    max bitrate: 1000
    buffer size: 1000
------------------------------------------
Total frames rendered: 219, number of frames that lagged: 2 (0.91%) (it's okay for some frames to lag)
=====Stream End=======================================================================
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1600x900
  Output resolution: 1600x900
------------------------------------------
Loading up D3D10...
------------------------------------------
Using auxilary audio input: Microphone (Realtek High Definition Audio)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1600, height: 900
    quality: 8
    preset: veryfast
    i444: no
    max bitrate: 1000
    buffer size: 1000
------------------------------------------
Total frames rendered: 244, number of frames that lagged: 0 (0.00%) (it's okay for some frames to lag)
=====Stream End=======================================================================
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1600x900
  Output resolution: 1600x900
------------------------------------------
Loading up D3D10...
------------------------------------------
Using auxilary audio input: Microphone (Realtek High Definition Audio)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1600, height: 900
    quality: 8
    preset: veryfast
    i444: no
    max bitrate: 1000
    buffer size: 1000
------------------------------------------
Total frames rendered: 312, number of frames that lagged: 0 (0.00%) (it's okay for some frames to lag)
=====Stream End=======================================================================

Profiler results:

==============================================================
frame - [100%] [avg time: 6.593 ms] [avg calls per frame: 1] [children: 90.9%] [unaccounted: 9.13%]
| scene->Preprocess - [62.1%] [avg time: 4.093 ms] [avg calls per frame: 1]
| video encoding and uploading - [28.8%] [avg time: 1.898 ms] [avg calls per frame: 1] [children: 28.5%] [unaccounted: 0.258%]
| | CopyResource - [0.167%] [avg time: 0.011 ms] [avg calls per frame: 0]
| | conversion to 4:2:0 - [0.531%] [avg time: 0.035 ms] [avg calls per frame: 0]
| | call to encoder - [27.8%] [avg time: 1.835 ms] [avg calls per frame: 0]
==============================================================

Here's my most recent log. I haven't updated drivers yet but I'll see if I can do it now.

Anyway, game capture in the latest test build (soon to be released) should theoretically work -- seems you have issues with GDI-related stuff.

Isn't game-capture for getting output from full-screen windows? So far I think I've just used Chrome, XChat, and Skype.

 

[Lain]

yea, please update your drivers if possible and see if that fixes the problem. older display drivers may prevent you from being able to use the specific functionality you're having problems with.

 

[trillioneyes]

Okay, updating drivers seems to have worked. Thanks!

Edit: Wait, no, it looks like that wasn't it. It works as long as Aero is off, but when I turn Aero back on I get black boxes again.

 

[Lain]

Hm, that's very strange. Thank you for telling me about it. I'm sorry that there's not much I can help with further at the moment.