OBS won't open?

[airplanemode]

Hello, first time user here. I'm not very familiar with this kind of software, so would appreciate any help.

I installed OBS Studio today, but for some reason it won't open. I tried running as admin, setting compatibility to Windows 7/8 (I'm on 10), uninstalling and reinstalling, and deleting the obs-studio folder in AppData, but nothing's worked so far. It doesn't show up in the "crashes" folder, but I've attached a log for reference.

If anyone has any information, I'd really appreciate it. Thank you :)

 

[gazthe1]

Having the same issue. Obs will only open in safe mode. Not sure why but been getting the option to run it in safe mode for a while now. But when I try and run obs normally it just doesn't respond. I'm running windows 10. Any help would be amazing thank you

 

[Suslik V]

...
14:48:52.693: Loading up D3D11 on adapter NVIDIA GeForce MX230 (0)

Next in the log should be message that loading of "D3D11" was successful. So, something goes wrong with the graphics adapter (NVIDIA). Because you have "Intel UHD Graphics" too, you may try to run OBS on integrated video (just to see if it works on your system at all). OS has special settings to choose on which adapter you can run application (you are looking for "power saving" instead of "high performance" video adapter). See for details:

Laptop? Black screen when capturing? Read here first.

Depending on your Windows version and what sources you wish to use, you may need to set OBS to run on a specific GPU. Not sure which Windows version you have? Press Windows+R and run "winver". For Windows 10 1909 or newer: Open Settings and search for "Graphics Settings". Select "Classic App"...

obsproject.com

--------------------------

@gazthe1 you haven't. "Safe Mode" is prompted to user when last OBS session was aborted (application terminated in unusual way). "Not responded" application on startup usually means that you have external plugins installed and they are not compatible with current version of OBS (plugin errors) or you have malfunction hardware. For you - please, make your own thread, to not mess up your problem with different issue, and:

Please post a log with your issue! Here's how...

OBS Studio creates a log file each time you run it which contains very useful diagnostic information. Without a log file, it's much harder for any support volunteers to figure out problems and your post may be ignored. To upload a log file, go to the Help menu > Log Files > Upload Last Log...

obsproject.com

 

[airplanemode]

...
14:48:52.693: Loading up D3D11 on adapter NVIDIA GeForce MX230 (0)

Next in the log should be message that loading of "D3D11" was successful. So, something goes wrong with the graphics adapter (NVIDIA). Because you have "Intel UHD Graphics" too, you may try to run OBS on integrated video (just to see if it works on you system at all). OS has special settings to choose on which adapter you can run application (you are looking for "power saving" instead of "high performance" video adapter). See for details:

Laptop? Black screen when capturing? Read here first.

Depending on your Windows version and what sources you wish to use, you may need to set OBS to run on a specific GPU. Not sure which Windows version you have? Press Windows+R and run "winver". For Windows 10 1909 or newer: Open Settings and search for "Graphics Settings". Select "Classic App"...

obsproject.com

--------------------------

@gazthe1 you haven't. "Safe Mode" is prompted to user when last OBS session was aborted (application terminated in unusual way). "Not responded" application on startup usually means that you have external plugins installed and they are not compatible with current version of OBS (plugin errors) or you have malfunction hardware. For you - please, make your own thread, to not mess up your problem with different issue, and:

Please post a log with your issue! Here's how...

OBS Studio creates a log file each time you run it which contains very useful diagnostic information. Without a log file, it's much harder for any support volunteers to figure out problems and your post may be ignored. To upload a log file, go to the Help menu > Log Files > Upload Last Log...

obsproject.com

Hi! Thanks for your reply. I tried setting it to the "integrated graphics" option as that thread instructed, but unfortunately I don't think it helped. :( Here's the log again, though it ends at the same line.

I do also get the option to run safe mode/run normally like gazthe1, but it still doesn't open either way.

(Sorry also for the late response, I found and used a different screen recording app at the time since I was in a hurry. But I'd like to use OBS in the future, so I hope this can be resolved somehow.)

 

[Suslik V]

I have no ideas why you can't select on which GPU to start application, and I don't know why OBS refuses to load on your MX230.
Modern OBS doesn't requires any compatibility to run it on Win10 machine. It needs Direct3D (from v10.1) acceleration - and that's all.

 

[PaiSand]

This is the issue:

14:48:52.655: Driver Version: 31.0.15.1640

He needs to update the driver or downgrade OBS.

 

[airplanemode]

This is the issue:


View attachment 106934

He needs to update the driver or downgrade OBS.

Hi, thanks for your reply. I updated my driver (I hope I did it correctly), but it still seems to be the same issue? As usual, here is the log file for reference.

 

[PaiSand]

Try starting OBS in safe mode and see if this way it works.
Post the log file of this.

If not, then the issue may be the hardware itself.

 

[Suslik V]

It is likely software issue with OS or incompatible software installed.

Strange display device for modern PC, only 6-bits per color component:

...
bits_per_color=6

Just in case some older versions will work for you, all OBS releases (under the "Assets" spoiler):

Releases · obsproject/obs-studio

OBS Studio - Free and open source software for live streaming and screen recording - obsproject/obs-studio

github.com

(pre v30 don't have shader cache, pre v28 compatible with older OSes)

 

[airplanemode]

Hello! Thanks for your replies.

Try starting OBS in safe mode and see if this way it works.
Post the log file of this.

If not, then the issue may be the hardware itself.

Seems to be the same. It's the first log file.

It is likely software issue with OS or incompatible software installed.

Strange display device for modern PC, only 6-bits per color component:

...
bits_per_color=6

Just in case some older versions will work for you, all OBS releases (under the "Assets" spoiler):

Releases · obsproject/obs-studio

OBS Studio - Free and open source software for live streaming and screen recording - obsproject/obs-studio

github.com

(pre v30 don't have shader cache, pre v28 compatible with older OSes)

I tried installing and running v27.2.4, but it also won't open. It's the second log file. (I tried running compatibility with Windows 7/8 and running as admin as well.) I tried changing it to integrated graphics on the NVIDIA control panel, but I'm not sure if it worked or if the control panel just kept selecting the original OBS instead.

Thank you both again for all your help! If it's a problem with my laptop, maybe it's just unavoidable.

 

[Suslik V]

Fun fact. OBS reports different builds of the OS:
v27

...
15:23:35.737: Windows Version: 10.0 Build 19041

v30

...
15:20:19.414: Windows Version: 10.0 Build 19045

 

[Suslik V]

And finally, forget about the "compatibility". You shouldn't touch it at all.

About NVIDIA control panel.
I may be wrong, but the link posted few post above says that since Win10 the OS manages which adapter to use. If you running let's say Win7 (the "older Windows") then this option was only in NVIDIA control panel (or something like this).