Bug Report OBS v0.592b will be crash

[vinothc]

Hi,

I'm using OBS encoder to compress the video and live streaming it.
I'm using Aver media tv tuner (AverTV Volargo) for access the camera to encoder.
when click the preview mode my OBS is crashed.

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\obs\obsapi.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 6D6ED746 (c:\program files (x86)\obs\obsapi.dll)
OBS version: Open Broadcaster Software v0.592b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0030EEA8 6D6ED746 3F800000 6D700E10 00000000 3F800000 obsapi.dll!AudioSource::SetVolume+0x16
0030EEB8 6D9D4A0D 00001395 00010378 00001395 01000000 dshowplugin.dll!DeviceSource::GlobalSourceEnterScene+0x4d
0030EED0 00DEA087 001D0000 00E06A76 00000000 00E05FB0 obs.exe!OBS::Start+0xee7
0030F238 00DE9194 00000000 00E05FB0 00000000 00000000 obs.exe!OBS::ToggleCapturing+0x14
0030F240 00E06A76 00010354 00000111 00001395 00010378 obs.exe!OBS::OBSProc+0xac6
0030F318 762062FA 00E05FB0 00010354 00000111 00001395 user32.dll!0x762062fa
0030F344 76206D3A 00000000 00E05FB0 00010354 00000111 user32.dll!0x76206d3a
0030F3BC 7620965E 00F55C10 00000000 00E05FB0 00001395 user32.dll!0x7620965e
0030F400 762096C5 00010354 00000111 00001395 00010378 user32.dll!0x762096c5
0030F424 70854601 00711A10 00000000 00010378 00711A10 comctl32.dll!0x70854601
0030F444 70854663 54010001 00000001 00000000 707DB495 comctl32.dll!0x70854663
0030F460 708544ED 00010378 00000202 00000000 00090040 comctl32.dll!0x708544ed
0030F4C0 762062FA 707DB495 00010378 00000202 00000000 user32.dll!0x762062fa
0030F4EC 76206D3A 00000000 707DB495 00010378 00000202 user32.dll!0x76206d3a
0030F564 762077C4 707DB495 00000000 0030F5F8 7622C81F user32.dll!0x762077c4
0030F5C4 7620788A 0030F67C 6D700E10 0008032F 762078E2 user32.dll!0x7620788a
0030F5D4 7622C81F 00010354 00000000 00000000 00000000 user32.dll!0x7622c81f
0030F600 00DE0208 00DC0000 00000000 006D34FD 00000001 obs.exe!WinMain+0x8a8
0030FAC4 00E45ED9 FFFDE000 0030FB98 76FC9F72 FFFDE000 obs.exe!strstr+0x1c9
0030FB54 74AE336A FFFDE000 773547AB 00000000 00000000 kernel32.dll!0x74ae336a
0030FB60 76FC9F72 00E45F2C FFFDE000 00000000 00000000 ntdll.dll!0x76fc9f72
0030FBA0 76FC9F45 00E45F2C FFFDE000 00000000 00000000 ntdll.dll!0x76fc9f45

A minidump was saved to C:\Users\TOSHIBA\AppData\Roaming\OBS\crashDumps\OBSCrashDump2014-01-09_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

what is the error with this?

Thank you
vinothc

 

[dodgepong]

Can you post your normal OBS log, as well as attach the crash dump to your post?

 

[paibox]

Also, please try the current test build available from here: viewtopic.php?f=20&t=10234 and see if the error still persists.

 

[treak11]

I am getting just about the exact same error ("OBS has encountered an unhandled exception and has terminated.") while trying to stream Assassins Creed 4. I was able to stream League of Legends and Hearthstone before but now as soon as I tab into AS4 after choosing the Correct Scene, i get the error and OBS crashes. This happens with the new test version as well.

 

[vinothc]

Hi

i try with new test build 0.60b OBS 64 bit still the obs will crash.
i paste the crash report here.

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\users\toshiba\appdata\local\temp\rar$exa0.965\64bit\obsapi.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 000007FEE6D0E8C2 (c:\users\toshiba\appdata\local\temp\rar$exa0.965\64bit\obsapi.dll)
OBS version: Open Broadcaster Software v0.60b test build 6
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
000000000021EA28 000007FEE6D0E8C2 0000000000280000 000000013F351149 0000000000000000 000000000021EB18 obsapi.dll!AudioSource::SetVolume+0x12
000000000021EA30 000007FEECFA5744 0000000000000000 0000000000280000 000000000021EB70 0000000000000080 dshowplugin.dll!0x7feecfa5744
000000000021EA70 000000013F382873 00000000FFFFFFFF 0000000000001396 00000000001603A0 0000000000001396 obs.exe!OBS::Start+0x1403
000000000021EC90 000000013F3A5C66 0000000000000070 FFFFFFFFFFFFFFFF FFFFFFFFFFFFFFFF 0000000076C39B43 obs.exe!OBS::OBSProc+0x1a06
000000000021EE20 0000000076C39BD1 00000000009309F0 000000013F3A4260 00000000FFFFFED1 00000000001603A0 user32.dll!0x76c39bd1
000000000021EEE0 0000000076C36AA8 00000000000903E4 0000000000000111 0000000000001396 000007FEFB030A29 user32.dll!0x76c36aa8
000000000021EF70 0000000076C36BAD 00000000003F7720 0000000000000001 0000000000000000 0000000000000001 user32.dll!0x76c36bad
000000000021EFC0 000007FEFB030BBF 00000000001603A0 0000000000000001 00000000003F7720 000007FEFE6B2421 comctl32.dll!0x7fefb030bbf
000000000021F000 000007FEFB0347FE 0000000000000000 0000000000000000 0000000000000000 0000000000000000 comctl32.dll!0x7fefb0347fe
000000000021F0C0 0000000076C39BD1 000000000021F3A8 000007FEFB033B20 00000000009309F0 0000000000934870 user32.dll!0x76c39bd1
000000000021F180 0000000076C398DA 0000000000000000 0000000000000000 000007FEFB033B20 0000000000000001 user32.dll!0x76c398da
000000000021F200 0000000076C367C2 000000000001037B 000000000001037B 000007FEFE6B2164 0000000000270000 user32.dll!0x76c367c2
000000000021F290 000000013F3762E9 0000000000000000 0000000000000000 000000013F350000 0000000000000000 obs.exe!WinMain+0x9e9
000000000021F830 000000013F3EFC40 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs.exe!__tmainCRTStartup+0x154
000000000021F8E0 0000000076B1652D 0000000000000000 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x76b1652d
000000000021F910 0000000076D4C541 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x76d4c541

A minidump was saved to C:\Users\TOSHIBA\AppData\Roaming\OBS\crashDumps\OBSCrashDump2014-01-10_1.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

 

[vinothc]

The same thing i check with FMLE encoder and aver media TV tuner native application it works fine but when i open in OBS encoder it will crash crash the encoder. I don't know whats wrong with this. i didn't change any settings also.

 

[vinothc]

Hi

I fallback to the v0.554b version obs encoder it works fine with the video size 1366x768
I attach the screen shot also.
but when change the video resolution size 640x480 it doesn't works it shows only black screen. i paste the log details with next comments details.

12:58:37: Open Broadcaster Software v0.554b - 32bit (´・ω・｀)
12:58:37: -------------------------------
12:58:37: CPU Name: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz
12:58:37: CPU Speed: 2294MHz
12:58:37: Physical Memory: 3999MB Total, 1942MB Free
12:58:37: stepping id: 7, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 2
12:58:37: monitor 1: pos={0, 0}, size={1366, 768}
12:58:37: Windows Version: 6.1 Build 7601 S
12:58:37: Aero is Enabled
12:58:37: -------------------------------
12:58:37: OBS Modules:
12:58:37: Base Address Module
12:58:37: 00BE0000 OBS.exe
12:58:37: 69D60000 OBSApi.dll
12:58:37: 6FEB0000 DShowPlugin.dll
12:58:37: 70060000 GraphicsCapture.dll
12:58:37: 6FF80000 NoiseGate.dll
12:58:37: 6FE90000 PSVPlugin.dll
12:58:37: ------------------------------------------
12:58:37: Adapter 1
12:58:37: Video Adapter: Intel(R) HD Graphics Family
12:58:37: Video Adapter Dedicated Video Memory: 67108864
12:58:37: Video Adapter Shared System Memory: 1711276032
12:58:37: =====Stream Start: 2014-01-10, 12:58:37===============================================
12:58:37: Multithreaded optimizations: On
12:58:37: Base resolution: 1366x768
12:58:37: Output resolution: 1364x768
12:58:37: ------------------------------------------
12:58:37: Loading up D3D10 on Intel(R) HD Graphics Family...
12:58:37: C:/Users/TOSHIBA/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture.pShader.blob
12:58:37: C:/Users/TOSHIBA/AppData/Roaming/OBS/shaderCache/shaders/DrawSolid.pShader.blob
12:58:38: C:/Users/TOSHIBA/AppData/Roaming/OBS/shaderCache/shaders/DrawYUVTexture.pShader.blob
12:58:38: Playback device Default
12:58:38: ------------------------------------------
12:58:38: Using desktop audio input: Speakers (Realtek High Definition Audio)
12:58:38: ------------------------------------------
12:58:38: Using auxilary audio input: External Mic (Realtek High Definition Audio)
12:58:38: ------------------------------------------
12:58:38: Audio Encoding: AAC
12:58:38: bitrate: 128
12:58:38: ------------------------------------------
12:58:38: device: AVerMedia USB Polaris Analog Capture,
12:58:38: device id \\?\usb#vid_07ca&pid_0833&mi_01#7&c46892&0&0001#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{9b365890-165f-11d0-a195-0020afd156e4},
12:58:38: chosen type: YUY2, usingFourCC: false, res: 88x72 - 720x576, frameIntervals: 400000-400000, fourCC: 'YUY2'
12:58:38:
12:58:38: C:/Users/TOSHIBA/AppData/Roaming/OBS/shaderCache/plugins/DShowPlugin/shaders/YUXVToRGB.pShader.blob
12:58:38: device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
12:58:38: Using directshow input
12:58:38: C:/Users/TOSHIBA/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture_ColorAdjust.pShader.blob
12:58:41: ------------------------------------------
12:58:41: Video Encoding: x264
12:58:41: fps: 30
12:58:41: width: 1364, height: 768
12:58:41: preset: veryfast
12:58:41: CBR: yes
12:58:41: CFR: no
12:58:41: max bitrate: 1000
12:58:41: buffer size: 1000
12:58:41: ------------------------------------------
12:58:41: MMDeviceAudioSource: Frequency for device 'Speakers (Realtek High Definition Audio)' is 384000, samples per sec is 48000
12:58:41: MMDeviceAudioSource: Frequency for device 'External Mic (Realtek High Definition Audio)' is 352800, samples per sec is 44100
12:59:36: Total frames rendered: 1587, number of late frames: 55 (3.47%) (it's okay for some frames to be late)
12:59:37:
12:59:37: Profiler results:
12:59:37:
12:59:37: ==============================================================
12:59:37: frame - [100%] [avg time: 11.959 ms (cpu time: avg 7.863 ms, total 12480.1 ms)] [avg calls per frame: 1] [children: 99.9%] [unaccounted: 0.142%]
12:59:37: | frame preprocessing and rendering - [23.5%] [avg time: 2.81 ms (cpu time: avg 2.27 ms, total 3603.63 ms)] [avg calls per frame: 1] [children: 15.2%] [unaccounted: 8.26%]
12:59:37: | | scene->Preprocess - [15.2%] [avg time: 1.822 ms (cpu time: avg 1.523 ms, total 2418.02 ms)] [avg calls per frame: 1]
12:59:37: | video encoding and uploading - [76.4%] [avg time: 9.132 ms (cpu time: avg 5.593 ms, total 8876.45 ms)] [avg calls per frame: 1] [children: 75.2%] [unaccounted: 1.15%]
12:59:37: | | flush - [3.07%] [avg time: 0.367 ms (cpu time: avg 0.167 ms, total 265.2 ms)] [avg calls per frame: 1]
12:59:37: | | CopyResource - [2.02%] [avg time: 0.242 ms (cpu time: avg 0.157 ms, total 249.6 ms)] [avg calls per frame: 0]
12:59:37: | | conversion to 4:2:0 - [1.55%] [avg time: 0.185 ms (cpu time: avg 0.019 ms, total 31.2 ms)] [avg calls per frame: 0]
12:59:37: | | call to encoder - [68.5%] [avg time: 8.189 ms (cpu time: avg 5.16 ms, total 8190.05 ms)] [avg calls per frame: 0]
12:59:37: | | sending stuff out - [0.092%] [avg time: 0.011 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 0]
12:59:37: | Convert444Threads - [285%] [avg time: 34.034 ms (cpu time: avg 4.374 ms, total 6942.04 ms)] [avg calls per frame: 0]
12:59:37: ==============================================================
12:59:37:
12:59:37: =====Stream End: 2014-01-10, 12:59:37=================================================

 

[R1CH]

Please post your crash .dmp file from 0.592b.

 

[vinothc]

i posted in the first comment

 

[Krazy]

That's not the crash dump, you need to post this file: C:\Users\TOSHIBA\AppData\Roaming\OBS\crashDumps\OBSCrashDump2014-01-09_1.dmp