Bug Report OBS Timing Out-Program Crashes when Stream Stopped

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drumsetjunky

New Member
When I click "start streaming" the program registers a moment of upload(green box), then almost immediately frames start dropping as my upload speed plummets.
After about 8-10 seconds the programs just registers a 0kb/s upload(red box) and stays there.
When I click "Stop Streaming" the program freezes and eventually crashes.

I restarted my router, etc.. to ensure that it was not a network issue(speed tests show a stable connection).

Just to try it, I logged into a different WINDOWS profile(BOTH profiles have admin status) and used the same profile ini, scenes xconfig, etc..and the program/stream ran just fine.

What could cause this?
Here is my log and I will attach my crash dump file as well.


Code: 
16:25:59: Browser Source plugin strings not found, dynamically loading 22 strings
16:25:59: Video Source Plugin strings not found, dynamically loading 38 strings
16:26:02: Open Broadcaster Software v0.552b - 32bit (´・ω・｀)
16:26:02: -------------------------------
16:26:02: CPU Name: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
16:26:02: CPU Speed: 3500MHz
16:26:02: Physical Memory:  4095MB Total, 4095MB Free
16:26:02: stepping id: 9, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
16:26:02: monitor 1: pos={1920, 0}, size={1920, 1080}
16:26:02: monitor 2: pos={0, 0}, size={1920, 1080}
16:26:02: Windows Version: 6.2 Build 9200 
16:26:02: Aero is Enabled
16:26:02: -------------------------------
16:26:02: OBS Modules:
16:26:02: Base Address     Module
16:26:02: 012A0000         OBS.exe
16:26:02: 5FCE0000         OBSApi.dll
16:26:02: 6F8A0000         BrowserSourcePluginWrapper.dll
16:26:02: 5D0C0000         DShowPlugin.dll
16:26:02: 5D0A0000         GraphicsCapture.dll
16:26:02: 5D080000         NoiseGate.dll
16:26:02: 5D060000         PSVPlugin.dll
16:26:02: 5D050000         VideoSourcePluginWrapper.dll
16:26:02: ------------------------------------------
16:26:02: Adapter 1
16:26:02:   Video Adapter: AMD Radeon HD 7800 Series
16:26:02:   Video Adapter Dedicated Video Memory: 2119376896
16:26:02:   Video Adapter Shared System Memory: 2175524864
16:26:02: =====Stream Start: 2013-08-23, 16:26:02===============================================
16:26:02:   Multithreaded optimizations: On
16:26:02:   Base resolution: 1920x1080
16:26:02:   Output resolution: 1280x720
16:26:02: ------------------------------------------
16:26:02: Loading up D3D10 on AMD Radeon HD 7800 Series...
16:26:02: Playback device Default
16:26:02: ------------------------------------------
16:26:02: Using desktop audio input: Logitech Headset (4- Logitech G930 Headset)
16:26:02: Using 7.1 surround speaker setup
16:26:02: ------------------------------------------
16:26:02: Using auxilary audio input: Microphone (4- Logitech G930 Headset)
16:26:02: ------------------------------------------
16:26:02: Audio Encoding: AAC
16:26:02:     bitrate: 96
16:26:02: Using bitmap image
16:26:02: ------------------------------------------
16:26:02: Video Encoding: x264
16:26:02:     fps: 60
16:26:02:     width: 1280, height: 720
16:26:02:     preset: veryfast
16:26:02:     CBR: yes
16:26:02:     CFR: yes
16:26:02:     max bitrate: 4000
16:26:02: ------------------------------------------
16:26:02: MMDeviceAudioSource: Frequency for device 'Logitech Headset (4- Logitech G930 Headset)' is 1536000, samples per sec is 48000
16:26:02: MMDeviceAudioSource: Frequency for device 'Microphone (4- Logitech G930 Headset)' is 64000, samples per sec is 16000
16:26:03: Using RTMP service: Twitch / Justin.tv
16:26:03:   Server selection: rtmp://live-dfw.justin.tv/app
16:26:04:   Interface: Realtek PCIe GBE Family Controller (ethernet, 1000 mbps)
16:26:05: SO_SNDBUF was at 65536
16:26:05: SO_SNDBUF is now 65536
16:28:07: Total frames rendered: 7473, number of late frames: 4 (0.05%) (it's okay for some frames to be late)
16:28:07: Total duplicated frames to ensure constant framerate: 3 (0.04%)
16:29:07: WARNING: Forcibly terminating a thread after 60000 ms timeout!

EDIT: Clarified that both windows profiles have administrator privileges.
 

Attachments

  • OBSCrashLog2013-08-23_1.txt
    2.6 KB · Views: 56
  • OBSCrashDump2013-08-23_1.zip
    101.6 KB · Views: 44
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Kharay

Member
Given what actually happens as far as you're able to tell and the fact it works fine in Administrator I'm actually inclined to say it's somehow related to either an AV or a firewall interfering with the normal function of OBS.

Regardless, you could just keep running OBS as Administrator. Either by manually starting it as such (right-click, run as Admin) or by changing its shortcut to run as Admin (right click -> properties -> advanced -> run as admin).
 
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drumsetjunky

New Member
Both windows log-in profiles have administrator privileges.

In both instances I ran the program as administrator.

Windows firewall exceptions(incoming and outgoing) for OBS are in place.

The problem persists even if malware software is NOT running.

Thank you for the prompt reply however.
 
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Lain

Forum Admin
Lain
Forum Moderator
Developer
if possible we need the crash dump at C:\Users\Wesley\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-08-23_1.dmp

..we need those crash dump files if possible.
 
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drumsetjunky

New Member
It wouldn't let me attach the crash dump file when I originally started the thread. I will try again.

***I have attached the DMP File as a zip file.***
 
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Lain

Forum Admin
Lain
Forum Moderator
Developer
Thanks for the crash dump, it basically confirmed the location with other crash dumps, I see where the problem is but not why this is occurring yet

EDIT: ah, I think I know what this is now
 
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drumsetjunky

New Member
Thank you for taking a look at it!
Its kind of boggled my brain why the software works properly under a different windows log-in.
For now I guess I will just use that as a work around, but certainly its just a matter of time before the issue crops up there as well.
Your help is very much appreciated.
 
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Lain

Forum Admin
Lain
Forum Moderator
Developer
Yep, I think I've figured it out now. Thanks to you and everyone else who pointed it out
 
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drumsetjunky

New Member
I know that you have a lot on your plate so I hate to ask.

But do you have any kind of an idea as far as an ETA for a fix? As far as what you believe is causing the problem would the fix be user side or via a patch, etc..?

Like I said, I hate to ask because I don't want to come off as an entitled whiner, etc...lol

Thanks again.
 
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Lain

Forum Admin
Lain
Forum Moderator
Developer
We've got the end stream crash fixed on the repository but I'm trying to get a few other bugs fixed before releasing it
 
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drumsetjunky

New Member
Woohoo!

edit by paibox: This message referred to a douchy spambot, which has been banned.

edit by Jim: This message was brought to you by Scoobysnacks(tm), because when you're scared out of your mind with a crazy hippie and need to get the courage to chase down a ghost, have a Scoobysnack!
 
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