Question / Help OBS Studio wont record with the Elgato 4k60Pro in 3840x2160

Einheizer

New Member
Hello together :-D

i got an issue with my new card, and hours of searching with google wont solve it...
so i hope somebody here can help me with this.

At first the specs of my recordingmachine.

Winver.PNG

dxdiag System.PNG

dxdiag Display.PNG


The log file i posted is made after 60sec of record and a restart of OBS.

I want to record some stuff in 4k 60fps, and every time i try to do so, the output file has a resolution of 1920x1080 60fps.
If i record with the elgato "4k Capture Utility" 4k 60fps are working fine, but i cant record more than one audio track with this.

I tried some things out which i found, but nothing helped... unfortunately.
The elgato source is set to the options i found on the elgato website.
I found also here a post where somebody changed his graphic card from AMD to NVIDIA, (thats also the case with my system)
someone told him to use the app "DisplayDriverUninstaller" to get rid of the last pieces from the old amd driver.
I have done this too in safe mode how the app told me is better and also reinstalled the nvidia driver.
I tried also to reinstall every capture software i had on my machine with some restarts.

I think my problem is that i cant set the output resolution any higher from 1920x1080.
Changes from x264 to NVENC H.264 helped me neither, also from CBR to CRF.

I know there are problems with the creators update, but i read it's with the fps.

I'm absolutely at the end of the road with my Latin ^^

Thx for any help :-D
 

Attachments

Set both base (canvas) resolution and output resolution to 4k. If it is not included in the dropdown list, enter the resolution manually. These drop down lists only contains proposals, you are not limited to these values.
 
oh ..... now i feel like an idiot ;-D
i'm searching now since 8 hours or so... and "this" solved it ^^
i remember i clicked on this but i hit backspace with the wrong keyboard.... -,-

However, now i'm smarter than a few minutes ago^^

Thank you very very much ;D
 
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