Question / Help OBS Studio Crashes Upon Startup

[GameGuyNick]

Hello everyone! I've been using OBS Studio for a while and I have had this irritating problem of the program crashing on startup. Closing out and trying again has proved not to work so I need some assistance.

If I'm missing anything please let me know.

 

[Suslik V]

Not responding state or just crash with crash-log?

 

[GameGuyNick]

Actually, a little bit of both.
For example, if it doesn't crash immediately, it usually hangs when I press stop recording or streaming. But most of the time it crashes and comes with the the "oops! OBS has crashed!" Alert.

 

[Harold]

You're missing the actual crash log. The log you provided is only a regular session log.

 

[GameGuyNick]

Sorry about that! Here you go!

 

[Harold]

Your elgato software is causing the crash.

 

[GameGuyNick]

I have tried uninstalling the Elgato software and reinstalling it. I get the same result.

 

[Harold]

And have you tried JUST uninstalling the elgato software?

 

[SumDim]

Why are you using two Elgato video capture sources in the same scene? Remove one.

03:11:10.884: [DShow Device: 'Video Capture Device'] settings updated:
03:11:10.884: video device: Elgato Game Capture HD
03:11:10.884: video path: __elgato
03:11:10.884: resolution: 640x480
03:11:10.884: fps: 30.00 (interval: 333333)
03:11:10.884: format: UYVY
03:11:10.884: using video device audio: yes
03:11:10.884: sample rate: 48000
03:11:10.884: channels: 2
03:11:10.884: audio type: Capture
03:11:12.862: User switched to scene '16x9'
03:11:13.216: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds
03:11:13.233: ---------------------------------
03:11:13.233: [DShow Device: 'Video Capture Device 2'] settings updated:
03:11:13.233: video device: Elgato Game Capture HD
03:11:13.233: video path: __elgato
03:11:13.233: resolution: 640x480
03:11:13.233: fps: 30.00 (interval: 333333)
03:11:13.233: format: UYVY
03:11:13.233: using video device audio: yes
03:11:13.233: sample rate: 48000
03:11:13.233: channels: 2
03:11:13.233: audio type: Capture

 

[GameGuyNick]

Why are you using two Elgato video capture sources in the same scene? Remove one.

03:11:10.884: [DShow Device: 'Video Capture Device'] settings updated:
03:11:10.884: video device: Elgato Game Capture HD
03:11:10.884: video path: __elgato
03:11:10.884: resolution: 640x480
03:11:10.884: fps: 30.00 (interval: 333333)
03:11:10.884: format: UYVY
03:11:10.884: using video device audio: yes
03:11:10.884: sample rate: 48000
03:11:10.884: channels: 2
03:11:10.884: audio type: Capture
03:11:12.862: User switched to scene '16x9'
03:11:13.216: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds
03:11:13.233: ---------------------------------
03:11:13.233: [DShow Device: 'Video Capture Device 2'] settings updated:
03:11:13.233: video device: Elgato Game Capture HD
03:11:13.233: video path: __elgato
03:11:13.233: resolution: 640x480
03:11:13.233: fps: 30.00 (interval: 333333)
03:11:13.233: format: UYVY
03:11:13.233: using video device audio: yes
03:11:13.233: sample rate: 48000
03:11:13.233: channels: 2
03:11:13.233: audio type: Capture

I'm only using one Elgato souce in each scene and have double checked.

 

[GameGuyNick]

And have you tried JUST uninstalling the elgato software?

Just uninstalling it fixes the crashing issues, but as soon as I reinstall the Elgato software it continues crash. I only have the Elgato HD60 Pro so it's strange how even a fresh installation is causing conflicts.

 

[Suslik V]

Contact Elgato support then.

 

[SumDim]

Something wrong in your installation. None of my Elgato HD60 Pro boxes have multiple Elgato sources listed like that in my log files.