OBS stuck on "Stopping Recording"

[Andrej730]

During 1.75 hours recording OBS got stuck when I stoped recording. Waited 15 mins and then paused/unpaused it, tryed to click "stopping recording..." but no success. The video file seems fine but the previous time the video file got corrupted - from 1:05 original recording survived only 35 minutes (0:00-0:25 + 0:50-1:05 of video with 0:00-0:30 + 0:50-0:55 sound on top).
Is there any workaround to make recording more safe?

I'm recording to mkv. The video card is not loaded besides OBS (RTX 3060 Laptop).

Log: https://obsproject.com/logs/tiJlJSOgH9lf_tbR

 

[Andrej730]

And here it happens again, lost hour of recording. Log: https://obsproject.com/logs/PxMdP8dLYEp7G3Nv
I'll try to switch to streamlabs

 

[ZeddGaming]

I've seen somewhere that the "D3D11" crash is probably related to an unstable overclock.

I'm not sure if this is true or not, and I don't really know if this applies to you issue, but I hope it helps as a starting point.

 

[Andrej730]

I've seen somewhere that the "D3D11" crash is probably related to an unstable overclock.

I'm not sure if this is true or not, and I don't really know if this applies to you issue, but I hope it helps as a starting point.

how do I check d3d11 crash - is there some logs for it?

 

[ZeddGaming]

how do I check d3d11 crash - is there some logs for it?

The last few lines in your log file all say (D3D11) and say failed.

PS: I'm a noob who doesn't know anything reading a log file, just something I read somewhere that I wanted to share with you, maybe it could help you in your research for the solution.

 

[koala]

These "Device removed" messages indicate you either installed/updated a new display driver while recording or the display driver crashed. A display driver crash can happen due to bad/outdated driver, an unstable overclock, overheating, or general system instability. May be also insufficient power supply.
OBS only suffers from it, the root cause for your issue is the display driver software or display hardware.

 

[Andrej730]

These "Device removed" messages indicate you either installed/updated a new display driver while recording or the display driver crashed. A display driver crash can happen due to bad/outdated driver, an unstable overclock, overheating, or general system instability. May be also insufficient power supply.
OBS only suffers from it, the root cause for your issue is the display driver software or display hardware.

I understand but the issue is too inconsistent to reproduce it and debug - there is no data in event viewer or anywhere and I made sure all drivers are up to date.
I can't even pin down if the issue occurs during the recording (then it would be great if OBS mention that something happened so I could react) or at the moment I try to finish it (then I'd expect OBS to be a bit safer about it - I use mkv format, so the recording is already there, OBS just need to keep it safe).

Currently I wrote a script that check during the recording if it's still going and making backups periodically. Hope it will help me cope with the issue.

 

[koala]

Hardware issues cannot be fixed with software. You need to fix the hardware. Download and (re-)install the newest driver from Nvidia. That's the only piece of software that can be fixed. If the issue still persists, you need to fix the hardware.

 

[Andrej730]

Hardware issues cannot be fixed with software. You need to fix the hardware. Download and (re-)install the newest driver from Nvidia. That's the only piece of software that can be fixed. If the issue still persists, you need to fix the hardware.

Since I've met this issue first time I've reinstalled not just drivers, I've reinstalled the system (Windows 11 btw). It didn't worked.

 

[AaronD]

Since I've met this issue first time I've reinstalled not just drivers, I've reinstalled the system (Windows 11 btw). It didn't worked.

The system (Win11) is still software... If your hardware is bad, then you need to fix or replace the physical chunk of stuff.

 

[Andrej730]

Sorry, but suggestion to replace hardware does not help in any way.

 

[koala]

In this case, you have to live with the issue. Defective/malfunctioning hardware cannot be fixed with software. It may be the rare case of a GPU driver issue, and OBS actually once suffered from such a driver issue in the past, however it's very unlikely such case is happening again. There would be more reports similar to yours, if this is really the case.

 

[Xsoulsin]

I would say just rule out the Display drivers is do the Display Driver Uninstaller "DDU". I know once seen a Tech Tuber mention that older drivers can cause issues with GPU sometimes and doing the DDU can help with cleaning it all out. If still happen then test with different hardware to help isolate. If you are doing any OC, revert back and test. But with a fresh Windows Install I would be testing hardware to pin point the issue.