Question / Help OBS shutting down randomly

MrExoGen

New Member
I got a problem while livestreaming,

I use a Elgato Game Capture Card HD which is like brand new. But sometimes when im in mid stream it randomly disconnects which makes my monitor blackscreen. I got a brand new laptop which i use for streaming.

PS3 --> Elgato set-up:

PS3 --> component cable --> Elgato
Router --> cable connection --> PS3
Elgato --> USB --> PC
Elgato --> HDMI --> Monitor

pc specs:

- i7 quad core 2.7ghz
- 8gb ram
- 1tb harddrive
- 2gb amd radeon graphics card
- windows 8 64 bit
- obs 32 bit

ISP settings:

- 25mb/s download speed
- 6mb/s upload speed
- wireless on pc
- wired on ps3

would this be a connection issue or a software issue or just a hardware issue?


Log:
17:41:18: Open Broadcaster Software v0.553b - 32bit (´・ω・`)
17:41:18: -------------------------------
17:41:18: CPU Name: Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz
17:41:18: CPU Speed: 2494MHz
17:41:18: Physical Memory: 4095MB Total, 4095MB Free
17:41:18: stepping id: 9, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 4, total cores 2
17:41:18: monitor 1: pos={0, 0}, size={1366, 768}
17:41:18: Windows Version: 6.2 Build 9200
17:41:18: Aero is Enabled
17:41:18: -------------------------------
17:41:18: OBS Modules:
17:41:18: Base Address Module
17:41:18: 013A0000 OBS.exe
17:41:18: 653E0000 OBSApi.dll
17:41:18: 64FB0000 DShowPlugin.dll
17:41:18: 64F90000 GraphicsCapture.dll
17:41:18: 64F70000 NoiseGate.dll
17:41:18: 64C50000 PSVPlugin.dll
17:41:18: ------------------------------------------
17:41:18: Adapter 1
17:41:18: Video Adapter: Intel(R) HD Graphics 4000
17:41:18: Video Adapter Dedicated Video Memory: 2163441664
17:41:18: Video Adapter Shared System Memory: 2131460096
17:41:18: =====Stream Start: 2013-09-20, 17:41:18===============================================
17:41:18: Multithreaded optimizations: On
17:41:18: Base resolution: 1366x768
17:41:18: Output resolution: 1364x768
17:41:18: ------------------------------------------
17:41:18: Loading up D3D10 on Intel(R) HD Graphics 4000...
17:41:18: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture.pShader.blob
17:41:18: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/shaders/DrawSolid.pShader.blob
17:41:18: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/shaders/DrawYUVTexture.pShader.blob
17:41:18: Playback device Default
17:41:18: ------------------------------------------
17:41:18: Using desktop audio input: Luidsprekers (Realtek High Definition Audio)
17:41:19: ------------------------------------------
17:41:19: Using auxilary audio input: Microfoon (Realtek High Definition Audio)
17:41:19: ------------------------------------------
17:41:19: Audio Encoding: AAC
17:41:19: bitrate: 128
17:41:19: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/shaders/ColorKey_RGB.pShader.blob
17:41:19: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/shaders/AlphaIgnore.pShader.blob
17:41:19: Using bitmap image
17:41:19: ------------------------------------------
17:41:19: device: Elgato Game Capture HD,
17:41:19: device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
17:41:19: chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-333333, fourCC: 'UYVY'
17:41:19:
17:41:19: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/plugins/DShowPlugin/shaders/UYVToRGB.pShader.blob
17:41:19: device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
17:41:19: Using directshow input
17:41:19: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture_ColorAdjust.pShader.blob
17:41:19: ------------------------------------------
17:41:19: Video Encoding: x264
17:41:19: fps: 30
17:41:19: width: 1364, height: 768
17:41:19: preset: veryfast
17:41:19: CBR: yes
17:41:19: CFR: no
17:41:19: max bitrate: 2000
17:41:19: buffer size: 2000
17:41:19: ------------------------------------------
17:41:19: MMDeviceAudioSource: Frequency for device 'Luidsprekers (Realtek High Definition Audio)' is 384000, samples per sec is 48000
17:41:19: MMDeviceAudioSource: Frequency for device 'Microfoon (Realtek High Definition Audio)' is 352800, samples per sec is 44100
17:41:42: Total frames rendered: 675, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
17:41:43: Number of times waited to send: 0, Waited for a total of 0 bytes
17:41:43: Number of b-frames dropped: 0 (-1.$%), Number of p-frames dropped: 0 (-1.$%), Total 0 (-1.$%)
17:41:46:
17:41:46: Profiler results:
17:41:46:
17:41:46: ==============================================================
17:41:46: frame - [100%] [avg time: 5.983 ms (cpu time: avg 5.555 ms, total 3750 ms)] [avg calls per frame: 1] [children: 99.8%] [unaccounted: 0.201%]
17:41:46: | frame preprocessing and rendering - [44.3%] [avg time: 2.652 ms (cpu time: avg 2.43 ms, total 1640.63 ms)] [avg calls per frame: 1] [children: 30.8%] [unaccounted: 13.5%]
17:41:46: | | scene->Preprocess - [30.8%] [avg time: 1.843 ms (cpu time: avg 1.875 ms, total 1265.63 ms)] [avg calls per frame: 1]
17:41:46: | video encoding and uploading - [55.5%] [avg time: 3.319 ms (cpu time: avg 3.125 ms, total 2109.38 ms)] [avg calls per frame: 1] [children: 52.3%] [unaccounted: 3.14%]
17:41:46: | | flush - [3.48%] [avg time: 0.208 ms (cpu time: avg 0.138 ms, total 93.75 ms)] [avg calls per frame: 1]
17:41:46: | | CopyResource - [2.46%] [avg time: 0.147 ms (cpu time: avg 0.185 ms, total 125 ms)] [avg calls per frame: 0]
17:41:46: | | conversion to 4:2:0 - [0.318%] [avg time: 0.019 ms (cpu time: avg 0 ms, total 0 ms)] [avg calls per frame: 0]
17:41:46: | | call to encoder - [45.8%] [avg time: 2.742 ms (cpu time: avg 2.754 ms, total 1859.38 ms)] [avg calls per frame: 0]
17:41:46: | | sending stuff out - [0.251%] [avg time: 0.015 ms (cpu time: avg 0.023 ms, total 15.625 ms)] [avg calls per frame: 0]
17:41:46: | Convert444Threads - [543%] [avg time: 32.489 ms (cpu time: avg 2.245 ms, total 1515.63 ms)] [avg calls per frame: 0]
17:41:46: ==============================================================
17:41:46:
17:41:46: =====Stream End: 2013-09-20, 17:41:46=================================================
17:47:37: =====Stream Start: 2013-09-20, 17:47:37===============================================
17:47:37: Multithreaded optimizations: On
17:47:37: Base resolution: 1366x768
17:47:37: Output resolution: 1364x768
17:47:37: ------------------------------------------
17:47:37: Loading up D3D10 on Intel(R) HD Graphics 4000...
17:47:37: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture.pShader.blob
17:47:37: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/shaders/DrawSolid.pShader.blob
17:47:37: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/shaders/DrawYUVTexture.pShader.blob
17:47:37: Playback device Default
17:47:37: ------------------------------------------
17:47:37: Using desktop audio input: Luidsprekers (Realtek High Definition Audio)
17:47:38: ------------------------------------------
17:47:38: Using auxilary audio input: Microfoon (Realtek High Definition Audio)
17:47:38: ------------------------------------------
17:47:38: Audio Encoding: AAC
17:47:38: bitrate: 128
17:47:38: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/shaders/ColorKey_RGB.pShader.blob
17:47:38: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/shaders/AlphaIgnore.pShader.blob
17:47:38: Using bitmap image
17:47:38: ------------------------------------------
17:47:38: device: Elgato Game Capture HD,
17:47:38: device id {39F50F4C-99E1-464a-B6F9-D605B4FB5918},
17:47:38: chosen type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, frameIntervals: 333333-333333, fourCC: 'UYVY'
17:47:38:
17:47:38: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/plugins/DShowPlugin/shaders/UYVToRGB.pShader.blob
17:47:38: device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
17:47:38: Using directshow input
17:47:38: C:/Users/yannick/AppData/Roaming/OBS/shaderCache/shaders/DrawTexture_ColorAdjust.pShader.blob
17:47:38: ------------------------------------------
17:47:38: Video Encoding: x264
17:47:38: fps: 30
17:47:38: width: 1364, height: 768
17:47:38: preset: faster
17:47:38: CBR: yes
17:47:38: CFR: no
17:47:38: max bitrate: 2000
17:47:38: buffer size: 2000
17:47:38: ------------------------------------------
17:47:38: MMDeviceAudioSource: Frequency for device 'Luidsprekers (Realtek High Definition Audio)' is 384000, samples per sec is 48000
17:47:38: MMDeviceAudioSource: Frequency for device 'Microfoon (Realtek High Definition Audio)' is 352800, samples per sec is 44100
17:48:40: Using RTMP service: Twitch / Justin.tv
17:48:40: Server selection: rtmp://live-fra.justin.tv/app
17:48:40: Interface: Intel(R) Centrino(R) Wireless-N 2230 (802.11, 52 mbps)
17:48:43: SO_SNDBUF was at 65536
17:48:43: SO_SNDBUF is now 65536
17:48:44: RTMPPublisher::Socketloop: Increasing send buffer to ISB 131072 (buffer: 0 / 272384)
17:48:45: RTMPPublisher::Socketloop: Increasing send buffer to ISB 262144 (buffer: 52358 / 272384)
17:59:35: RTMPPublisher::SocketLoop: Aborting due to FD_CLOSE, error 0
17:59:37: Total frames rendered: 20856, number of late frames: 1030 (4.94%) (it's okay for some frames to be late)
18:00:40: Number of times waited to send: 18, Waited for a total of 60144 bytes
18:00:40: Number of b-frames dropped: 250 (1.2%), Number of p-frames dropped: 324 (1.6%), Total 574 (2.8%)
18:00:43:
18:00:43: Profiler results:
18:00:43:
18:00:43: ==============================================================
18:00:43: frame - [100%] [avg time: 10.432 ms (cpu time: avg 5.298 ms, total 110516 ms)] [avg calls per frame: 1] [children: 99.9%] [unaccounted: 0.105%]
18:00:43: | frame preprocessing and rendering - [32.9%] [avg time: 3.436 ms (cpu time: avg 2.383 ms, total 49703.1 ms)] [avg calls per frame: 1] [children: 22.2%] [unaccounted: 10.8%]
18:00:43: | | scene->Preprocess - [22.2%] [avg time: 2.312 ms (cpu time: avg 1.7 ms, total 35468.8 ms)] [avg calls per frame: 1]
18:00:43: | video encoding and uploading - [67%] [avg time: 6.985 ms (cpu time: avg 2.912 ms, total 60734.4 ms)] [avg calls per frame: 1] [children: 66.3%] [unaccounted: 0.661%]
18:00:43: | | flush - [1.83%] [avg time: 0.191 ms (cpu time: avg 0.115 ms, total 2406.25 ms)] [avg calls per frame: 1]
18:00:43: | | CopyResource - [1.06%] [avg time: 0.111 ms (cpu time: avg 0.075 ms, total 1578.13 ms)] [avg calls per frame: 0]
18:00:43: | | conversion to 4:2:0 - [1.5%] [avg time: 0.156 ms (cpu time: avg 0.001 ms, total 31.25 ms)] [avg calls per frame: 0]
18:00:43: | | call to encoder - [59.2%] [avg time: 6.179 ms (cpu time: avg 2.577 ms, total 53765.6 ms)] [avg calls per frame: 0]
18:00:43: | | sending stuff out - [2.67%] [avg time: 0.279 ms (cpu time: avg 0.127 ms, total 2656.25 ms)] [avg calls per frame: 0]
18:00:43: | Convert444Threads - [330%] [avg time: 34.392 ms (cpu time: avg 1.804 ms, total 37625 ms)] [avg calls per frame: 0]
18:00:43: ==============================================================
18:00:43:
18:00:43: =====Stream End: 2013-09-20, 18:00:43=================================================
18:04:51: Memory Leaks Were Detected.
18:04:51:
 

Lain

Forum Admin
Lain
Forum Moderator
Developer
In the future, when you get disconnected it won't turn off the device. Right now if you get disconnected for whatever reason it will stop capturing from the device. The black screen thing is a design flaw of the elgato itself, and there's not much I can really do about it other than keep the device on in the future.
 
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