OBS Locking the entire computer.

[seanpyl]

In the process of troubleshooting my system I noticed it only locks up when I've got OBS running and several camera's capturing. This happens within around 30 to 45 mins the whole system freezes, any audio that is playing creates a buzzing noise loop. I have to press the power button to shut down since the whole system is unresponsive to any commands. I noticed in the event viewer for windows there is a Fatal Hardware error reported around the time of the crash and the logs in OBS have several errors running at the end of the list on my most recent use of the program. I would like some help on this issue. It is a new system I built myself. I've done ram tests, re seated the graphics card, checked temps while running OBS with my camera's capturing. Everything looks good on that front. The computer was running fine all day until I decided to fire up OBS to test if it was indeed the cause of my problems. It would appear to be at this point. I've done some google searching on the issue and there were a few other people with this same problem but they were told by various people that OBS couldn't've been the problem and it had to be some hardware or driver issue. I re installed windows and all drivers, everything is up to date and current. I do have allot going on on this PC, 8 monitors, 2 graphics cards and 5 cameras hooked up. Several USB devices are connected. I am unable to pin point what is the exact cause of my issue. I will include the most recent log file from the last session when things went south. Thank you for your time and help.

-Sean Pyl

 

[qhobbes]

1. The Hardware-accelerated GPU scheduling ("HAGS") feature in Windows is currently known to cause performance and capture issues with OBS. It's an experimental feature and we recommend disabling it via these instructions.
2. Run OBS as Administrator. Right click on the OBS shortcut, properties, advanced, check box, ok, apply, ok.
3. Set video capture devices format to NV12 or MJPEG (preferably NV12). This should lower conversion resources. You're getting error such as, "DShow: Run failed (0x800705AA): Insufficient system resources exist to complete the requested service." before output.

 

[koala]

It is a new system I built myself.

OBS is provoking a system crash, but the root cause of this crash is some hardware issue. OBS is only the messenger who tells you that the system under some kind of special load is not stable.
Since you built the system yourself, it's your task to find out which hardware component is the culprit. There are several possible causes in general:

• bad power supply (includes proper seating of every power jack in motherboard and GPU)
• proper location and proper seating of expansion cards
• RAM is compatible with motherboard (make sure your RAM is on the compatibility list of the motherboard)
• some vendors also offer hdd/ssd device compatibility lists. Check this, if offered.
• bad cooling

You added two external GPUs, one Nvidia and one AMD - this would be the first thing I would check and correct. I don't know how well the drivers for these two vendors coexist together. The Intel graphics driver for the iGPU if you had one would coexist without issue, but with Nvidia+AMD drivers I don't know. You use the AMD card to connect 5 monitors, but it has only 4 GB RAM. May be this is not enough. Current Nvidia GPUs allow 4 or 5 monitors, get a second Nvidia GPU instead of the AMD and distribute your 8 monitors between your 2 Nvidia GPUs. And check if this many monitors is sensible in the first place. This setup is so custom, you cannot expect no hardware issues. I guess 8 monitors are not really a common test case for compatibility tests.

 

[seanpyl]

OBS is provoking a system crash, but the root cause of this crash is some hardware issue. OBS is only the messenger who tells you that the system under some kind of special load is not stable.
Since you built the system yourself, it's your task to find out which hardware component is the culprit. There are several possible causes in general:

• bad power supply (includes proper seating of every power jack in motherboard and GPU)
• proper location and proper seating of expansion cards
• RAM is compatible with motherboard (make sure your RAM is on the compatibility list of the motherboard)
• some vendors also offer hdd/ssd device compatibility lists. Check this, if offered.
• bad cooling

You added two external GPUs, one Nvidia and one AMD - this would be the first thing I would check and correct. I don't know how well the drivers for these two vendors coexist together. The Intel graphics driver for the iGPU if you had one would coexist without issue, but with Nvidia+AMD drivers I don't know. You use the AMD card to connect 5 monitors, but it has only 4 GB RAM. May be this is not enough. Current Nvidia GPUs allow 4 or 5 monitors, get a second Nvidia GPU instead of the AMD and distribute your 8 monitors between your 2 Nvidia GPUs. And check if this many monitors is sensible in the first place. This setup is so custom, you cannot expect no hardware issues. I guess 8 monitors are not really a common test case for compatibility tests.

You may be right about the GPU's not playing well together. I removed the AMD card and replaced it with a 1080ti. I will be testing again to see if that was my issue. I got conflicting reports that I could use an Nvidia card with the AMD. I will keep you guys posted on the results. Although 8 monitors is not "Sensible" I will be doing what I want to do with the setup I have. I've knocked it down to 7 monitors since I can't for some reason run a 4th off the 4090. Thank you for your reply.

-Sean Pyl

 

[seanpyl]

As an update I removed the AMD Card and still ran into the same problem. Back to the drawing board. Did a clean install of windows last night so I'll have to test to see if things have improved or I still run into the same problem. I also did a Intel CPU diagnostic to test for any issues. It passed. Ran the memory diagnostic tool and double checked it was compatible with my board. Passed. All connections for the power supply are good to the motherboard and other components. My cooling is up to the task with a 360mm AIO. Temps have stayed reasonable. Ran diagnostics on my SSD's. Passed. I posted a bug check in the Intel Support forums to try and narrow down the issue about the fatal hardware error I was receiving and get some help reading the diagnostic data, currently it was marked as spam probably because I posted the whole string for the bug check. I'll keep this updated on my results from what I find out or if I continue to run into problems.

 

[seanpyl]

I think I have narrowed down the issue. It was my old canon SL1 causing the crash. I have eliminated the camera and do not experience the crashing anymore. It was in OBS, streamlabs and the EOS Webcam utility Pro that would cause the lockup when the camera was live. I seem to be able to use my other 4 camera's without issue. SO Fingers crossed that was the problem and not some other lingering hardware issue. I will keep everyone updated if the issue persists.

-Sean Pyl