Question / Help OBS Live Gamer HD Stream Engine... don't work?

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JamZam

New Member
Hello!

I've been looking around for a while now on the forum and just the internet in general, and I can't seem to find any info on this problem I'm having...

Basically, as far as I can tell my Live Gamer HD is setup correctly and yet all I get when trying to stream is a completely red picture. I took two screenshots which shows my problem pretty clearly:

Settings: http://i.nickywitts.co.uk/6fbc5a.png
Stream preview: http://i.nickywitts.co.uk/b595b8.png

I apologize for OBS being set to Swedish, but you get the point. Any idea what I can do to fix this? I'm streaming using screen capture untill I find some sollution to this... but it brings my fps down unnessesary amounts.

EDIT:

I'm using Windows 8.1 with the latest firmware and beta drivers for Live Gamer HD. Figured that might be relevant info.
 
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DryRoastedLemon

Member
You need to use the Stream Engine for the device to work with OBS.

It usually means something to the likes of that the Stream Engine couldn't be initiated properly. I have an Live Gamer Portable, and it can get that finicky issue as well sometimes. I can plug my LGP out and back in again, but obviously you can't do that with your capture card. What sometimes works for me is restarting the RECentral service (run the 'services.msc' command, locate the 'AVerRECemtral' service and restart it). Sometimes there is no other solution than to reboot.

I have no idea why this is. It isn't like there are good ways to debug this, either.

Keep in mind that Skype does not work well with AVerMedia's stream engine. It tends to claim the Stream Engine for itself (unless it's already in use by another program).

EDIT: Actually, I'm having this problem now too and I'm having trouble getting it to work again. Gotta love AVerMedia sometimes :)

EDIT 2: Well, unplugging it and plugging it back in again worked for me. But that's useless information for you :( I wish there was a better way.
 
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FxPixel

New Member
DryRoastedLemon said:
You need to use the Stream Engine for the device to work with OBS..
Click to expand...


WRONG!
The Live Gamer HD doesn't require Stream Engine at all, it can be added directly as a video capture device
Don't know why you guys absolutely want to use Avermedia stream engine with OBS, you don't even have to install it to use this card with OBS.
Stream Engine can be useful with some soft like AmarecTV or for direct encoding with FFMPEG as a dshow device.
 
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DryRoastedLemon

Member
FxPixel said:
WRONG!
The Live Gamer HD doesn't require Stream Engine at all, it can be added directly as a video capture device
Don't know why you guys absolutely want to use Avermedia stream engine with OBS, you don't even have to install it to use this card with OBS.
Stream Engine can be useful with some soft like AmarecTV or for direct encoding with FFMPEG as a dshow device.
Click to expand...

Well, for one thing it's stated like that on AVerMedia's website:

The Live Gamer HD Stream Engine makes Live Gamer HD compatible with DirectShow compliant software (e.g., OBS, WireCast, FME...) by creating a virtual device called “Live Gamer HD Stream Engine”.
Click to expand...

Also, who the hell goes "WRONG!"? Could you please be less of an absolute prick?

JamZam said:
Yeah.. I did that, here's the result:

http://i.nickywitts.co.uk/d677d0.png

Why is this happening to me, gawd >.< tried restarting my PC aswell, changed nothing. I was hoping that'd have the same function as plugging out and back in.
Click to expand...

What are you streaming again? HDCP is a content protection system which prevents you from capturing via HDMI.
 
J

JamZam

New Member
I'm literally streaming the same PC that the card is connected to, output from my GPU to the input on the capcard. Shouldn't be protected in any way.
 
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DryRoastedLemon

Member
Huh, indeed. That is very weird.

What you could try is installing the free version of XSplit and adding the capture card (not the LGP Stream Engine) as a capture device. Just to see if it works properly via those means. XSplit can address these devices directly without the need of LGP Stream Engine, which is something OBS is incapable of.

I'm not saying you should switch, but it's just a manner of checking if other programs show the same issues.
 
J

JamZam

New Member
Well, just tried with XSplit and I'm getting the same problem - "HDCP" over a black image both using AVerMedia HD Capture C985 Bus 6, and using the LGHD Stream Engine as a source. So I submitted a support ticket to AverMedia's customer support just now.
 
Frostshocker

Frostshocker

Member
Just to confirm some misinformation in this thread, the Live Gamer HD (C985) does not require the stream engine to work with OBS, the Live Gamer Portable (C875) does though (its an encoded device).

The HDCP message means whatever you're sending to the device is HDCP protected, would recommend you check your video settings (Nvidia control panel, ati control center?) and see if you have any copy protection settings on, I've never had to adjust so i can't advise you where exactly they would be though, sorry.
 
J

JamZam

New Member
Geesh, it may be the new drivers for my AMD Radeon HD 7850 gpu from the looks of this thread:

http://forum.cyberlink.com/forum/posts/list/27323.page#149098

It worked with earlier versions of the drivers but I just realized I did update since the last time I tried recording anything. I'm upgrading my gpu next week anyway so I'll just wait for that and see if it fixes things :p and if I'm lucky maybe AverMedia's support has an idea before then.
 
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DryRoastedLemon

Member
Just to confirm some misinformation in this thread, the Live Gamer HD (C985) does not require the stream engine to work with OBS, the Live Gamer Portable (C875) does though (its an encoded device).
Click to expand...

Well, it's good to know that that device doesn't require the Stream Engine, but it's not so much misinformation in this thread as that it is misinformation spread by AVerMedia themselves. Also, judging from the AVerMedia website both the C985 and the C975 encode the video and deliver it in H.264, making it more interesting as to why the C985 works without the Stream Engine.

Oh well. Guess it's one of those AVerMedia things. Again.

What video card are you using, OP? I'll try to look into the HDCP issue.

EDIT: I have the most recent version of the AMD Catalyst drivers for my HD7850, and that works fine for me. I'll look into it, though.
 
J

JamZam

New Member
Yeah, that's even weirder then if it works fine for you. I've been looking through the Catalyst Control Center settings without finding anything that seems relevant, haven't found anything on AMDs website or google either. Like I said though, one week till I'm getting a new gpu (GeForce GTX 970) so hopefully that'll help things. I'll manage up untill that point if nobody knows anything else related to this problem.
 
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DryRoastedLemon

Member
Alright, I was afraid of that. It seemed illogical to me that the HDCP issue had anything to do with Hyper-V.

*sigh* Then I have no idea. I suppose it's an odd AMD issue. I can't find anything in the driver software related to HDCP at all either. The last thing I would suggest you could try is to completely remove the driver using DDU. You need to be in safe mode to do that properly. Then reinstall the most recent driver.

Otherwise I'd just wait until you get the GeForce card.
 
J

JamZam

New Member
Yeah I'll wait haha, streaming with regular old screen capture for now. Thanks for the help though! I'll try and remember to update this thread if I find a sollution to my problem :)
 
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FxPixel

New Member
Frostshocker said:
Just to confirm some misinformation in this thread, the Live Gamer HD (C985) does not require the stream engine to work with OBS, the Live Gamer Portable (C875) does though (its an encoded device).
Click to expand...


Thank you Frost,

(The Topic was OBS Live Gamer HD)

DryRoastedLemon said:
Huh, indeed. That is very weird.

XSplit can address these devices directly without the need of LGP Stream Engine, which is something OBS is incapable of.
Click to expand...

I do not usually talk about something I don't know or equipment that I don't have and I think some here should do the same.
It is always very annoying to read nonsense about a subject that we know well...
 
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DryRoastedLemon

Member
FxPixel said:
I do not usually talk about something I don't know or equipment that I don't have and I think some here should do the same.
It is always very annoying to read nonsense about a subject that we know well...
Click to expand...

Arrogant as always, I see. It's one thing to be misinformed. It's another thing to be an arrogant prick. There is nothing wrong with being misinformed, and you are wrong in that you think that it shouldn't be talked about unless you're a 100% sure. People can always correct one another, and that can be done without being arrogant or being elitist.

If you knew things so well, you would've very well known that the source of my misinformation would've been AVerMedia's website itself. The fact that OP tried using Stream Engine with his card suggests the same. AVerMedia states on its website that to use the device with OBS you need to install Stream Engine. Apparently you do not know this, which is quite baffling since you have quite an elitist and toxic attitude.

Even though I don't have the device myself, I go to the device's website and consult the information there. If AVerMedia decides to spread false information I am not to blame.

So back off.

EDIT: Lastly, let's not forget that the problem still exists and you're not contributing much to solving it. Since you seem to know things so well I expect you to have a solution to OPs problem with HDCP and his AMD graphics card.

EDIT 2: In regards to the part you made bold, this was just something that applied to my AVerMedia LGP. OBS cannot address the LGP directly, whereas XSplit can. As such I decided to let OP do a test with XSplit to rule out that it isn't an issue with OBS. Come on. Basic troubleshooting.
 
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