Bug Report OBS KEEPS CRASHING HELP :(!!!

[MVPattyy]

Hi please can someone help.

My obs keeps crashing now every time I start it up it comes up with a error message.

I have never got this before :(

Crash log file is below :)

 

[CandyTwistaYah]

First you have to try to diagnose it, might be just a file error.

open a folder and on the top bar search: %appdata%
that should open your AppData >> Roaming
in that Roaming Folder Cut the folder called "obs-studio" or "OBS" if you have OBS classic.
paste it anywhere else for safe keeping. (that folder will have all your saved scenes and preferences made to your OBS.)

Now you can either uninstall and then reinstall OBS, or run OBS to see if it runs okay. if it runs fine then it was something in your old OBS folder.

If this guide didn't fix it then leave your OBS folder in Roaming. Good luck!

 

[Harold]

The crash log shows the crash is in the elgato software.

 

[MVPattyy]

Thanks for the reply Candy I will test this now too :D! Also Harold you said the crash is in the elgato software does this mean I should maybe uninstall elgato software and see if that works?

 

[Harold]

Yes.