Question / Help OBS insta crashes, help?

[SmokyBlueGray]

Unhandled exception: c0000005

Date/Time: 2018-08-26, 09:00:34

Fault address: 7FFB240C0819 (c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll)

libobs version: 22.0.1 (64-bit)

Windows version: 10.0 build 17134 (revision: 228; 64-bit)

CPU: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz





Thread 234C (Crashed)

Stack EIP Arg0 Arg1 Arg2 Arg3 Address

00000007544F7FE0 00007FFB240C0819 00000007544F8128 00007FFB2427CD00 0000000000000001 0000000000000000 igdrclneo64.dll!0x7ffb240c0819

00000007544F8040 00007FFB240AC4A7 00007FFB24583277 0000000000000001 0000000000000001 00007FFB2435A018 igdrclneo64.dll!0x7ffb240ac4a7

00000007544F80D0 00007FFB240FCEDA 0000F47E7CF9BCC3 0000000000000000 0000000000000000 0000000000000000 igdrclneo64.dll!0x7ffb240fceda

00000007544F8170 00007FFB240AD10E 00000143356FB190 0000000000000000 0000000000000000 0000000000000000 igdrclneo64.dll!0x7ffb240ad10e

00000007544F81D0 00007FFB240B41E9 00000143356FB1B0 00007FFB240B3C80 00000143356FB190 00000007544F8320 igdrclneo64.dll!0x7ffb240b41e9

00000007544F8220 00007FFB245832B5 00007FFB681E6420 0000000000000000 0000000000000000 00000007544F87B0 intelopencl64.dll!0x7ffb245832b5

00000007544F8710 00007FFB2454C85B 00007FFB245448A9 00007FFB681F4E78 00007FFB24540000 00007FFB681F4E78 intelopencl64.dll!0x7ffb2454c85b

00000007544F8740 00007FFB681D11BC 00007FFB00000000 0000000000000004 0000000000000000 000000000180200A opencl.dll!0x7ffb681d11bc

00000007544F87B0 00007FFB681D351B 0000000000000000 0000000000000000 0000000000000002 00007FFB00000000 opencl.dll!0x7ffb681d351b

00000007544F8C20 00007FFB94B4285F 0000000000000000 00000007544F8DC0 00000007544F8D10 0000000000000000 ntdll.dll!0x7ffb94b4285f

00000007544F8C60 00007FFB91D839CA 0000014326389A90 0000000000000000 0000000000000008 0000000000000018 kernelbase.dll!0x7ffb91d839ca

00000007544F8C90 00007FFB681D2E2C 00007FFB2B4D4104 000001432B1C7C78 7700522526389A00 0000000000000000 opencl.dll!0x7ffb681d2e2c

00000007544F8CC0 00007FFB2B3B5B66 0000000000000002 0000000000000000 000001432B1C7C78 0000000000000500 amfrt64.dll!0x7ffb2b3b5b66

00000007544F9660 00007FFB2B394780 0000000000000002 0000000000000000 0000000000000002 0000000000000004 amfrt64.dll!0x7ffb2b394780

00000007544F9750 00007FFB2B336E99 000001432B28D800 00000143350600A0 0000014335375D40 00007FFB2B4FF740 amfrt64.dll!0x7ffb2b336e99

00000007544F9BF0 00007FFB3ECF556F 000000010000003C 000001432AFB1180 0000000000000000 000000000000003C enc-amf.dll!Plugin::AMD::Encoder::Start+0x5f

00000007544F9CD0 00007FFB3ED09A8D 0000000000000001 0000000000000001 0000014335178360 00007FFB59FF4AD9 enc-amf.dll!Plugin::Interface::H264Interface::H264Interface+0x5fd

00000007544F9E60 00007FFB3ED0A00C 0000014335178220 0000000000000000 00000143356964A0 00007FFB5A008587 enc-amf.dll!Plugin::Interface::H264Interface::create+0x3c

00000007544F9EB0 00007FFB59FF4436 0000000000000000 0000000000000000 0000000000000001 00007FFB919D248A obs.dll!obs_encoder_initialize+0x76

00000007544F9EE0 00007FFB5A009914 0000014335190E40 00000007544F9F99 0000000000000000 000001432B0D0340 obs.dll!obs_output_initialize_encoders+0x104

00000007544F9F20 00007FFB5A00B75D 0000000000000000 0000014335156020 0000000000000000 00000143356ACF80 obs.dll!obs_output_delay_start+0x8d

00000007544FA000 00007FF6D39F969D 0000014326332601 0000000000000000 0000014335197880 0000000000000017 obs64.exe!SimpleOutput::StartStreaming+0x69d

00000007544FA080 00007FF6D3951518 0000014326332660 00000143355DADC0 00000143355DADC0 00007FFB2CFCC73A obs64.exe!OBSBasic::StartStreaming+0x188

00000007544FA110 00007FF6D3A6337A 000000000000007A 00000007544FA2E0 0000000000000000 0000000000000009 obs64.exe!OBSBasic::qt_static_metacall+0x9aa

00000007544FA170 00007FF6D3A64E43 00007FFB2D383CD0 00000007544FA259 000001432B0CC270 00007FFB2D383CD0 obs64.exe!OBSBasic::qt_metacall+0x53

00000007544FA1A0 00007FFB2CFEE4FD 000001432B0CC270 0000014300000009 000001432B0E0120 0000014300000008 qt5core.dll!0x7ffb2cfee4fd

00000007544FA2C0 00007FFB33E69397 000001432B0E0101 000001432B0E0120 000001432B0CC270 0000000000000000 qt5widgets.dll!0x7ffb33e69397

00000007544FA300 00007FFB33E692C1 00007FFB33D70000 00000007544FA460 00000007544FB1A0 00007FFB94B30428 qt5widgets.dll!0x7ffb33e692c1

00000007544FA330 00007FFB33E69FCC 0000000D00000036 00007FFB33D70000 00000007544FB1A0 000001432B0CC270 qt5widgets.dll!0x7ffb33e69fcc

00000007544FA360 00007FFB33DAD0C7 00000143262DD010 00000143262DD010 000001432B0CC270 00000007544FB1A0 qt5widgets.dll!0x7ffb33dad0c7

00000007544FA6B0 00007FFB33D8890D 000001432B0CC270 00000007544FA7E0 00000007544FB1A0 0000000000000000 qt5widgets.dll!0x7ffb33d8890d

00000007544FA6E0 00007FFB33D86419 000001432B0CC270 000001432B0CC270 00000007544FB1A0 000001432B0E0120 qt5widgets.dll!0x7ffb33d86419

00000007544FADD0 00007FFB2CFCC2C9 0000000000000000 00000143350E5FE0 00007FFB3428A318 0000000000000000 qt5core.dll!0x7ffb2cfcc2c9

00000007544FAE50 00007FFB33D89F53 000001432B0CC270 00000007544FBE40 0000000000000001 00000007544FAF00 qt5widgets.dll!0x7ffb33d89f53

00000007544FAF20 00007FFB33DD8689 00000143350E5FE0 00000143350E5FE0 000001432B0CC270 000001432B0CC270 qt5widgets.dll!0x7ffb33dd8689

00000007544FB2C0 00007FFB33DD6348 00000143262DD010 00000143262D7DB0 00000143350E5FE0 00000007544FBE10 qt5widgets.dll!0x7ffb33dd6348

00000007544FB410 00007FFB33D8890D 00000143262DD010 00000007544FB540 00000007544FBE10 00000143262D7DB0 qt5widgets.dll!0x7ffb33d8890d

00000007544FB440 00007FFB33D87767 0000000000000000 00000143350E5FE0 00000007544FBE10 00007FFB2D3DEF75 qt5widgets.dll!0x7ffb33d87767

00000007544FBB30 00007FFB2CFCC2C9 0000000000000003 0000000000000107 0000000000000003 0000000000000000 qt5core.dll!0x7ffb2cfcc2c9

00000007544FBBB0 00007FFB2D400557 00000143356ACEF0 0000000000000000 0000000000000000 0000014300000107 qt5gui.dll!0x7ffb2d400557

00000007544FC000 00007FFB2D3E4D3D 00000143262ADC20 0000000000000000 00007FFB2D7F4AA0 00007FFB2D7F4AA0 qt5gui.dll!0x7ffb2d3e4d3d

00000007544FC070 00007FFB2D0182E6 0000000080000012 0000000000000001 0000000000000000 0000000080000012 qt5core.dll!0x7ffb2d0182e6

00000007544FC1B0 00007FFB923C6CC1 0000000000000000 00007FFB2D017EF0 0000000000390A28 0000000000000401 user32.dll!0x7ffb923c6cc1

00000007544FC340 00007FFB923C6693 00000007544FC408 0000000000000000 00000007544FC4D0 00000143262ADD00 user32.dll!0x7ffb923c6693

00000007544FC3D0 00007FFB2D017BAF 00007FF6D3AC0F01 0000000000000000 00000143262DD000 000001432AFB2900 qt5core.dll!0x7ffb2d017baf

00000007544FF550 00007FFB3F34AA69 0000000000000000 0000000000000014 00000143262C3C20 00000143262C3C20 qwindows.dll!0x7ffb3f34aa69

00000007544FF580 00007FFB2CFC7442 00000143262A8F60 0000000000000000 00000007544FFA80 00007FFB2D0C7F98 qt5core.dll!0x7ffb2cfc7442

00000007544FF600 00007FFB2CFCAB3A 00007FF6D3B5E239 0000000000000000 00000007544FFA80 00000143354554E0 qt5core.dll!0x7ffb2cfcab3a

00000007544FF670 00007FF6D392110C 0000000000000000 00000143262CA770 0000014300000000 0000014326251980 obs64.exe!run_program+0x75c

00000007544FF980 00007FF6D3923750 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs64.exe!main+0x660

00000007544FFB50 00007FF6D3A781B4 000000000000000A 0000000000000000 0000000000000000 0000000000000000 obs64.exe!WinMain+0x154

00000007544FFBE0 00007FF6D3A77292 0000000000000000 0000000000000000 0000000000000000 0000000000000000 obs64.exe!__scrt_common_main_seh+0x106

00000007544FFC20 00007FFB94833034 0000000000000000 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7ffb94833034

00000007544FFC50 00007FFB94B91431 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ffb94b91431

 

[RytoEX]

That looks like this crash in the AMD AMF encoder.

You can avoid this crash by using x264 instead of the AMD AMF encoder. If you still want to use the AMD AMF encoder:

1. Update your AMD drivers to 18.3.4 or newer.
2. If #1 doesn't fix the crash, try this.
3. If #2 doesn't fix it, then you'll have to avoid using the AMD AMF encoder until the crash condition is fixed by AMD or the encoder plugin.

In the future, please post logs as an attachment to your post or upload them using OBS' built-in upload feature (in Help > Log Files), or upload them manually to a text file hosting service (Hastebin, Pastebin, Gist, etc.).

 

[R1CH]

This is actually caused by a conflict between AMD and Intel drivers. The best solution is to do a clean reinstall:

https://obsproject.com/forum/resources/performing-a-clean-gpu-driver-installation.65/

 

[SmokyBlueGray]

My system is 5 days old, do I need a clean reinstall?

 

[Harold]

Follow the steps in the linked guide.

 

[SmokyBlueGray]

Follow the steps in the linked guide.

That wasn't my question. You could at the very least be polite.

 

[R1CH]

I believe so. You can see in the stack trace that your AMD drivers are trying to load OpenCL, but then the Intel OpenCL driver is loaded. That is never good and could only be due to some weird driver conflict. It could even have come from the factory this way, since testing OpenCL is probably not something they do before creating their OS image.

 

[SmokyBlueGray]

I believe so. You can see in the stack trace that your AMD drivers are trying to load OpenCL, but then the Intel OpenCL driver is loaded. That is never good and could only be due to some weird driver conflict. It could even have come from the factory this way, since testing OpenCL is probably not something they do before creating their OS image.

Thanks, a clear answer is what I wanted. Cheers.