Bug Report OBS has crashed during stream

[turkstyx]

It used to do this all the time and told me to disable CRS, which I did. And then it worked smoothly for a while but then when I started streaming again it would keep crashing and send this error message. I am running Windows 8 on a lenovo G780 laptop. This crash only occurs when I'm streaming while I have a game running. Other times, if I'm just streaming my desktop, it seems to be fine but I haven't really fiddled around with it too much

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\igd10umd32.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 60A143B9 (c:\windows\system32\igd10umd32.dll)
OBS version: Open Broadcaster Software v0.571b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
1905F210 60A143B9 094F4B80 00000003 1905F2FC 02FE5400 igd10umd32.dll!0x60a143b9
1905F22C 60C652FB 04729AE8 00000000 04713D70 00000028 igd10umd32.dll!0x60c652fb
1905F250 60C01F1B 0468F2DC 04713D70 00000001 0468F2DC igd10umd32.dll!0x60c01f1b
1905F294 60C1CB7B 0468F2DC 1905F364 00000000 0468E358 igd10umd32.dll!0x60c1cb7b
1905F2D8 60C2143F 0468F2DC 046A8EEC 00000000 00000000 igd10umd32.dll!0x60c2143f
1905F3F4 60C20844 0468F2DC 046A8EEC 00000000 00000000 igd10umd32.dll!0x60c20844
1905F440 60C07CA7 046A8EEC 00000000 00000000 00000000 igd10umd32.dll!0x60c07ca7
1905F488 60BFE0D7 0450CF78 03012E7C 00000000 00000000 igd10umd32.dll!0x60bfe0d7
1905F4CC 7184D988 03012E7C 00000000 00000000 00000000 nvumdshim.dll!0x7184d988
1905F4FC 7184C633 0300A8B0 00000000 00000640 00000384 nvumdshim.dll!0x7184c633
1905F5A8 7184D111 04FDAB64 00000000 00000000 00000640 nvumdshim.dll!0x7184d111
1905F5C4 7184D52D 04FDAB64 05015BEC 04FD41CC 1905F60C nvumdshim.dll!0x7184d52d
1905F5F0 7184D9D0 050158EC 05015BEC 1905F62C 638CE77C nvumdshim.dll!0x7184d9d0
1905F604 71855448 04FDAB64 050158EC 05015BEC 04F6F2EC nvumdshim.dll!0x71855448
1905F614 638CE77C 04FD41CC 05015BBC 00000000 00000860 d3d11.dll!0x638ce77c
1905F634 638B5034 04FD4204 05015850 05015B50 00BA8380 d3d11.dll!0x638b5034
1905F64C 6384A3F9 04F6F324 050158B8 05015BB8 00000000 d3d11.dll!0x6384a3f9
1905F674 00F4809D 00000000 0455EF00 00000000 00BC1C00 obs.exe!D3D10OutputDuplicator::AcquireNextFrame+0x17d
1905F6F8 00F502DF 0455EF00 00000000 00ED0000 00000000 obs.exe!DesktopImageSource::PreprocessWindows8MonitorCapture+0x1f
1905F740 00F504BF 01FCA054 00000000 00F6B6BA 00000000 obs.exe!DesktopImageSource::Preprocess+0x2f
1905F9B4 62E21DCB 00000000 00000000 00000000 FFFFFFFF obsapi.dll!Scene::Preprocess+0x2b
1905F9C0 00F6B6BA 7781850D 00000000 1905FD48 77CDBF39 obs.exe!OBS::MainCaptureLoop+0x95a
1905FCFC 00F69A85 00000000 1905FD48 77CDBF39 00000000 obs.exe!OBS::MainCaptureThread+0x5
1905FD00 7781850D 00000000 52A754AC 00000000 00000000 kernel32.dll!0x7781850d
1905FD0C 77CDBF39 00F69A80 00000000 FFFFFFFF 77D51DF7 ntdll.dll!0x77cdbf39
1905FD50 77CDBF0C 00F69A80 00000000 00000000 00000000 ntdll.dll!0x77cdbf0c

A minidump was saved to C:\Users\Turk\AppData\Roaming\OBS\crashDumps\OBSCrashDump2013-10-15_2.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

 

[dodgepong]

Looks like a crash in your integrated GPU driver. Check your laptop's manufacturer website for driver updates.

When you say you disabled "CRS" what do you mean? What is CRS?

 

[turkstyx]

I checked the Lenovo webpage for my computer's model, but I wasn't able to find any sort of patch/update for the graphics card. I checked Windows updates a few days ago as well, but still nothing. link to the patches page below:
http://support.lenovo.com/en_US/researc ... D=HT074067

 

[Lain]

These crashes sometimes happen on certain laptops -- it's because the capturing isn't all that common and probably not something they debugged or have looked at with their drivers I believe -- if I recall correct, switching adapters can help with the problem, what adapter is OBS running on? Intel or the other?

 

[turkstyx]

Currently it is running on Intel, should I try it on NVIDIA?

 

[Lain]

Yep, that was indeed what I was meaning

 

[turkstyx]

Now the screen is just black, monitor capture isn't working

 

[turkstyx]

window capture works, but when I set it to capture monitor, it won't work; it just shows a black screen. I do not have a second monitor plugged in, and when I'm streaming my gaming, if I do windowed mode, I have to tab out and switch the window to my current window which can be a bother. Is there a way to set it to "active window"?

 

[Lain]

Yea, monitor capture won't work on that GPU - you may have to use compatibility mode in its properties to capture it. Actually, now that you mention it, monitor capture is probably what was causing your crash anyway, there's some sort of driver bug with it on those specific laptops, as you're not the only one who has reported this problem while using monitor capture. And it's always with monitor capture as well. Pretty certain at this point that it's some sort of driver bug.

Active window is something it needs, I agree. Actually, hm. "Always use active window" would be really nice for window capture, thank you for suggesting it, I hadn't thought of that before, and it should be easier than most to implement. Hm. I'll see what I can do about adding that in the future.

Other than that you might have to live without monitor capture, and use window/game capture for your stuff best you can. Laptops just generally have more capturing issues than desktops because of their two GPUs for power saving and performance. It really screws with capturing applications and can mess up efficiency. Not really anyone's fault, just sort of clashing designs.