Question / Help OBS Disconnect/Reconnect & Dropped frames after password reset

TheNerdShow

New Member
Basically, I start my stream, then after 1 minuet or so, my frame rate drops and OBS disconnects and reconnects. The funny thing is, I have had no issues until I reset my password the other day. I have changed my Stream Key and also tried multiple servers with no luck. I have e-mailed twitch and have not received any help on their end. I am not good at reading log files so I'm posting one below. It seems like my log files have different variables, so I am really confused. On another note I DL ffsplit and xsplit last night and did test streams and had no issues. I really like OBS so its very frustrating. Any help is appreciated.

http://pastebin.com/embed_js.php?i=XAjhbz4w
 

TheNerdShow

New Member

Speed test:
speedtest.jpg


Twitch Bandwidth Test:
twitchtest.jpg


I have noticed after I ran a few my latency is really high? Is my ISP throttling me?
 

TheNerdShow

New Member
Could be, try raising the Test Duration
Untitled-1.jpg


all at 5 mins. I know its not done..but...figured I would show what I have so far. Its weird that I am only getting the issue on OBS though. FFsplit and xsplit works perfect.
 
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dping

Active Member
Untitled-1.jpg


all at 5 mins. I know its not done..but...figured I would show what I have so far. Its weird that I am only getting the issue on OBS though. FFsplit and xsplit works perfect.
Try using minimize network impact in the encoder tab of OBS. I dont think thats the issue, but it could help. since the test tool is showing this, its probably at your ISP.
 

TheNerdShow

New Member
Try using minimize network impact in the encoder tab of OBS. I dont think thats the issue, but it could help. since the test tool is showing this, its probably at your ISP.

Ill give it a shot and let you know.
 
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TheNerdShow

New Member
I am not trying to be an a** like I was last night ( I was frustrated and I apologize), but I just still don't understand why I only have the issue with OBS. Like I said every other broadcasting software works besides OBS. I love OBS and don't want to use anything else. My ISP keeps telling me there is no issues on their end. That doesn't mean they are telling me the truth though. Its just a very weird thing. I just want everything to work like it did prior to my password change.
 

dping

Active Member
I am not trying to be an a** like I was last night ( I was frustrated and I apologize), but I just still don't understand why I only have the issue with OBS. Like I said every other broadcasting software works besides OBS. I love OBS and don't want to use anything else. My ISP keeps telling me there is no issues on their end. That doesn't mean they are telling me the truth though. Its just a very weird thing. I just want everything to work like it did prior to my password change.
the question of the day it, despite the color of the bitrate, is it working?
 

TheNerdShow

New Member
the question of the day it, despite the color of the bitrate, is it working?

So far I tried for like 15 mins on a test stream and had no issues. That is inconclusive though because its completely at random sometimes. Like this morning I streamed for 45 min before I got DC and then it was like in a cycle every couple of mins of DC and RC. Gonna attempt my regular stream tonight and try it out. So "question of the day" will be answered later.
 

dping

Active Member
So it did not work. Here is the latest log.



https://gist.github.com/ad433164ab8235842a5b
the twitch test, do you see the quality to the right? that is bad. you have plenty of bandwidth, but its not steady, this is why it gave you a 27% quality.

for example, I used to have 3Mbps upload, and when I ran that test, I would get somewhere between 60-80% line quality. being as all your ingests are giving the same quality, this is some load issues at your ISP. maybe even as local as your node. usually ISPs don't consider twitch high priority, but with as many people streaming now-a-days, it can really clog weak network components.

Anyway, things that you can control is ensuring drivers are good for your NIC (best are from the motherboard manufacturer's website) and chipset drivers. a good quality cat5 cable, and not connecting through an old hub, but directly to the router, asking them to replace your router/modem. ask ISP to run a line quality test for a 24 hrs or more period, etc. I dont take no for an answer with my ISP, I make sure all of my equipment is in order and make sure they do what they can to diagnose the issue. some ISPs are harder than others.

Luckily I was one of the lucky few that have google fiber and can run the twitch test with really low RTT, 100 quality and 10,000kbps. I'm not braging, I'm just glad to be done with TWC.


ok, back to troublshooting, @R1CH, can you recommend any change of his latency tuning factor that might help? maybbe 25? maybe disabling "tcp send window optimizations"? @TheNerdShow , you can play with these settings but just note where the defaults are. some changes will be worse than others and its definitely not advised for this to be a typical practice of other viewers.
 

TheNerdShow

New Member
Bumping. So here is something interesting @dping. These are trace routes.

trace to Google:
trace1.jpg

everything looks good.

trace to twitch (Dallas Live) server:

trace2.jpg

stops after hop 13.

Every site but twitch is fine.
 

dping

Active Member
Bumping. So here is something interesting @dping. These are trace routes.

trace to Google:
trace1.jpg

everything looks good.

trace to twitch (Dallas Live) server:

trace2.jpg

stops after hop 13.

Every site but twitch is fine.
That is inconclusive but good searching. I get the same timeout after a certain point, yet my transmit is fine. they might have certain hops disabled for ping response.

Did you play with the settings I said?
 

TheNerdShow

New Member
That is inconclusive but good searching. I get the same timeout after a certain point, yet my transmit is fine. they might have certain hops disabled for ping response.

Did you play with the settings I said?
Yeah...seemed to get results last night...now back to square one this morning.
 
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