OBS Crashing on Brand new computer

[Tubbster]

I got a new Computer for streaming for a Church and its crashing randomly I have the OBS NDI Plugin installed and it still crashes in safe mode

CPU: 11th Gen Intel Core i5-1135G7 @ 2.40GHz
RAM: 16.0 GB
GPU: Intel Iris XE Graphics

 

[rockbottom]

Remove the plug-in & test again.

Fault address: 7FF8E137565C (c:\windows\system32\kernelbase.dll)
libobs version: 30.0.0 (64-bit)
Windows version: 10.0 build 22621 (release: 22H2; revision: 2715; 64-bit)
CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz


Thread 1944: (Crashed)
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0000007B26AFF550 00007FF8E137565C 0000007B0000000B 00007FF87CCACE90 000001EC0F1FBED0 0000000000000000 kernelbase.dll!0x7ff8e137565c
0000007B26AFF630 00007FF87B505178 000001EC29A46010 0000000000000006 0000000000000006 0000000000000000 processing.ndi.lib.x64.dll!0x7ff87b505178
0000007B26AFF690 00007FF87B4FF3B2 000001EC29A46010 0000000000000000 000001EC291BAB90 00007FF87B5195DC processing.ndi.lib.x64.dll!0x7ff87b4ff3b2
0000007B26AFF6F0 00007FF87B33A9BE 000001EC29A46010 000001EC1346CA0A 000001EC29A46010 000001EC10DD70B0 processing.ndi.lib.x64.dll!0x7ff87b33a9be
0000007B26AFF770 00007FF87B35E86D 000001EC29A46010 000001EC3040D088 000001EC3040D001 000001EC1346C820 processing.ndi.lib.x64.dll!0x7ff87b35e86d
0000007B26AFF840 00007FF87B35A86A 000001EC1346C820 000001EC28BFF300 0000000000000000 0000000000000001 processing.ndi.lib.x64.dll!0x7ff87b35a86a
0000007B26AFF950 00007FF87B354179 0000000000000000 0000000000000000 000001EC1346C820 00000000000023DC processing.ndi.lib.x64.dll!0x7ff87b354179
0000007B26AFF9B0 00007FF87B3599EC 000001EC12EC4400 0000000000000000 0000000000000000 0000000000000000 processing.ndi.lib.x64.dll!0x7ff87b3599ec
0000007B26AFFA20 00007FF87B359CD9 0000000000000000 0000000000000000 0000000000000000 0000000000000000 processing.ndi.lib.x64.dll!0x7ff87b359cd9
0000007B26AFFA50 00007FF8E2CF257D 0000000000000000 0000000000000000 0000000000000000 0000000000000000 kernel32.dll!0x7ff8e2cf257d
0000007B26AFFA80 00007FF8E3D6AA58 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x7ff8e3d6aa58

 

[rockbottom]

According to this you may be running Windows 32-bit?

The location of the file KernelBase.dll differs in each system based on the architecture. If it is 64-bit Windows OS, then the KernelBase.dll file is located in C:\Windows\SysWOW64. If it is 32-bit OS, then KernelBase.dll file is located in C:\Windows\System32.

 

[rockbottom]

Looked at the crash log again, you're OK it's 64-bit OS.

 

[Tubbster]

also I upgraded all the drivers and have ran Windows update and it is still happening

 

[rockbottom]

Even with the plug-in removed? If so, it may be a Windows issue....

 

[Tubbster]

Even with the plug-in removed? If so, it may be a Windows issue....

ope forgot to do that it takes a lot of time to crash so I will check back after I remove the NDI Plugin

 

[rockbottom]

Monitor temps while testing.

 

[Tubbster]

Monitor temps while testing.

Temps are sitting at 34°C

 

[Tubbster]

So it crashed, but it didn't give me a crash report; it just closed, and when I reopened it, it said OBS was already open, and there were two options: run in safe mode and run normally, and when I went to Task Manager, it said OBS was running in the background.

 

[rockbottom]

Restart your PC.

 

[Tubbster]

Restart your PC.

I did and it gave me this error

"OBS is already running! Unless you meant to do this, please shut down any existing instances of OBS before trying to run a new instance. If you have OBS set to minimize to the system tray, please check to see if it's still running there."

Options:
Launch anyway
Or
Cancel

 

[rockbottom]

I don't see an option to run OBS on Windows start up.

If you restart your PC (not Shut Down) the Kernel will be restarted & OBS should not be running on restart. You may want to try unplugging the PC or shutting off the PSU for at least 30 seconds to reset the entire system.

 

[Tubbster]

Alright so when I open chrome with the OBS NDI plugin installed and OBS Open OBS Doesn't crash it just closes and stays open in the background but when I uninstall the OBS NDI Plugin and Open Chrome with OBS Running OBS stays open...

 

[rockbottom]

Cool, crash fixed. Make sure you installed the correct version for v30.

I don't use NDI anymore so hopefully somebody that does can help you further. Start a thread in the plugin forum too.

If all else fails, try OBS 29.1.3 with the correct NDI Plug in for it.