Question / Help OBS Crashes when streaming with Elgato HD60

[BariTengineer]

I recently upgraded my capture card as my old one was no longer being recognized by my computer. After switching to the Elgato HD60 every time I try to stream with the capture card active in a scene I get a crash. Yesterday (the first two logs) it would take 5-10 minutes before crashing, as of this morning (last log) it's crashing immediately when I begin the stream.

Crash Logs: https://pastebin.com/s1aqjrrH
https://pastebin.com/6e8TED1C
https://pastebin.com/HQB4iM1u
[URL='https://pastebin.com/s1aqjrrH']https://pastebin.com/s1aqjrrH [/URL]

Most recent stream log: https://pastebin.com/gGpChhuF

 

[Fenrir]

You're running out of memory on the 32bit OBS. Run 64bit instead.

 

[BariTengineer]

When I run 64bit the Elgato Capture card isn't recognized as an input device, are there other ways I could lower my memory (or would devoting more CPU also solve the problem?)

 

[Fenrir]

There are no workarounds. If the capture card is not showing up in 64bit OBS, you need to reinstall the drivers.

https://help.elgato.com/customer/portal/articles/2405414-elgato-gaming-hardware-drivers

 

[BariTengineer]

The drivers at the link you provided did not work. What did work was removing and reinstalling the bundled 64-bit capture software from Elgato (Game Capture for Windows) https://www.elgato.com/en/gaming/downloads

After reinstalling the software I had to launch the software with the capture card connected, let it boot, close the software, disconnect and reconnect the card and then launch 64-bit OBS studio.

 

[Fenrir]

Weird that Elgato's own drivers didn't work... but glad you got it sorted!