OBS Cannot read .jpg files from Asustor NAS

[Derick.C]

Good day all

After a recent issue with OneDrive I migrated all our livestream files to a local NAS. However, now OBS does not want to display any .jpg image. I can navigate to the NAS folder (it's mapped) as i would any normal hard drive, and i can even select the images i want, but OBS does not display them in either Preview nor Program.

Other files, including .mov and mp4 videos work fine, as does sound files. It seems that its only .jpg files, and over a certain size (smaller .jpg files seem to read fine). This was never an issue before.

My NAS is an Asustor Drivestor 4 Pro, using the built in EZ Connect software to mount the drive automatically.

Any help would be appreciated!

 

[Derick.C]

Correction - now no file seems to be able to be loaded

 

[Suslik V]

Please post a log with your issue! Here's how...

OBS Studio creates a log file each time you run it which contains very useful diagnostic information. Without a log file, it's much harder for any support volunteers to figure out problems and your post may be ignored. To upload a log file, go to the Help menu > Log Files > Upload Last Log...

obsproject.com

 

[koala]

Pulling assets used in media sources from network/NAS drives isn't reliable and isn't recommended. It's disastrous to performance and fps, since file access is tried for every frame, so network latency adds to the frame latency. You're dropping frames as soon as the network file access latency is above 16 ms, which can very easily happen once in a while.

Move all assets to local storage for good performance. Onedrive was a good solution, because it's syncing to local storage only, so access to assets on Onedrive is like access to a local file. You need to mark the files as "keep on this device" of course.

About not being able to access files on a NAS: It may be OBS isn't able to access files on the NAS if you run OBS as admin. Try running OBS not as admin. If this isn't the issue, it's the usual network drive issues between Windows and NAS solutions. Really reliable network drive access exists only between Windows client and server. Some NAS might work, some other not. Network file access is different to local file access. If you want it 100% solid and reliable, use local drives.

 

[rockbottom]

Yep, using a NAS is hit or miss. My Synology sucks for stuff like this but my QNAP with 10G/Thunderbolt 3 owns it.

Anyway, I was looking at your NAS. RAM is thin & wondering if this is enabled? Might explain why the videos are working A-OK.

Media Mode


The Drivestor 2 Pro and 4 Pro come with 2 GB of memory. Media Mode is a new feature that efficiently reserves 512 MB of RAM for multimedia tasks as a variety of tasks require large amounts of RAM. With dedicated RAM for multimedia, video playback remains smooth and is not interrupted by other tasks.