Obs audio glitch (Scarlett Focusrite 8i6)

Anthonyprestes

New Member
Hello everyone! I created this account just to ask you all for a solution to a problem we´ve been dealing with for a couple of months. We tried several solutions that worked for many but so far we haven´t had success. The problem we have is related to OBS audio (We are using Windows 11). We use a Scarlett audio device (Focusrite 8i6). The audio runs smoothly and perfect by itself when the Scarlet audio is the only thing source we are using. The problem: What happens is that the audio randomly cuts out (It pauses, and then it takes a couple seconds to come back). We found out that this problem always happens when we add something else apart from the scarlet Audio. For example, in this log that I attach we added a video, we muted the audio of it. But the Audio source (the one that comes from the Focusrite) randomly cuts. When the audio comes back after those I´d say like 5 seconds, it is VERY delayed.
That always happens when adding other sources, could be a capture source, or an Image Gallery, or anything really. Thank you all! We hope to find a solution soon.

Solutions we tried before:
Updating Windows a couple of times
Reinstalling OBS.
Downloading the last version and installing it
Updating audio drivers.
Changing the USB cable (scarlet to Laptop)
Changing the USB port.
Switching the main audio source of the laptop to Focusrite.
Executing OBS on admin mode.
Task manager attempts: Assinging OBS higher priority. More and less processor cores.

https://obsproject.com/logs/ueE5ku3LPUexTKaO

The log:
OBS 28.1.2 (64-bit, windows) log file uploaded at 2023-01-05, 19:09:05

18:55:04.022: CPU Name: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz
18:55:04.022: CPU Speed: 1992MHz
18:55:04.022: Physical Cores: 4, Logical Cores: 8
18:55:04.022: Physical Memory: 8067MB Total, 3348MB Free
18:55:04.022: Windows Version: 10.0 Build 22000 (release: 2009; revision: 1335; 64-bit)
18:55:04.022: Running as administrator: false
18:55:04.022: Aero is Enabled (Aero is always on for windows 8 and above)
18:55:04.022: Windows 10/11 Gaming Features:
18:55:04.022: Game DVR: On
18:55:04.022: Game Mode: On
18:55:04.022: Hardware GPU Scheduler: Probably On (no reg key set)
18:55:04.029: Sec. Software Status:
18:55:04.030: Antivirus de Microsoft Defender: disabled (AV)
18:55:04.030: McAfee VirusScan: enabled (AV)
18:55:04.030: McAfee Firewall: enabled (FW)
18:55:04.030: Firewall de Microsoft: disabled (FW)
18:55:04.031: Current Date/Time: 2023-01-05, 18:55:04
18:55:04.031: Browser Hardware Acceleration: true
18:55:04.031: Hide OBS windows from screen capture: false
18:55:04.031: Qt Version: 6.3.1 (runtime), 6.3.1 (compiled)
18:55:04.031: Portable mode: false
18:55:04.212: OBS 28.1.2 (64-bit, windows)
18:55:04.212: ---------------------------------
18:55:04.249: ---------------------------------
18:55:04.249: audio settings reset:
18:55:04.249: samples per sec: 48000
18:55:04.249: speakers: 2
18:55:04.249: max buffering: 960 milliseconds
18:55:04.249: buffering type: dynamically increasing
18:55:04.250: ---------------------------------
18:55:04.250: Initializing D3D11...
18:55:04.250: Available Video Adapters:
18:55:04.252: Adapter 0: Radeon (TM) 520
18:55:04.252: Dedicated VRAM: 2138300416
18:55:04.252: Shared VRAM: 4229849088
18:55:04.252: PCI ID: 1002:6665
18:55:04.253: Driver Version: 27.20.20904.4000
18:55:04.253: output 0:
18:55:04.253: name=
18:55:04.253: pos={0, 0}
18:55:04.253: size={1366, 768}
18:55:04.253: attached=true
18:55:04.253: refresh=60
18:55:04.253: space=RGB_FULL_G22_NONE_P709
18:55:04.253: sdr_white_nits=80
18:55:04.253: nit_range=[min=0.500000, max=270.000000, max_full_frame=270.000000]
18:55:04.253: Adapter 1: Intel(R) UHD Graphics 620
18:55:04.253: Dedicated VRAM: 134217728
18:55:04.253: Shared VRAM: 4229849088
18:55:04.253: PCI ID: 8086:3ea0
18:55:04.253: Driver Version: 27.20.100.9664
18:55:04.256: Loading up D3D11 on adapter Radeon (TM) 520 (0)
18:55:04.330: D3D11 loaded successfully, feature level used: b000
18:55:04.330: DXGI increase maximum frame latency success
18:55:04.330: D3D11 GPU priority setup failed (not admin?)
18:55:05.644: ---------------------------------
18:55:05.644: video settings reset:
18:55:05.644: base resolution: 1920x1080
18:55:05.644: output resolution: 1920x1080
18:55:05.644: downscale filter: Bicubic
18:55:05.644: fps: 30/1
18:55:05.644: format: NV12
18:55:05.644: YUV mode: Rec. 709/Partial
18:55:05.644: NV12 texture support enabled
18:55:05.644: P010 texture support not available
18:55:05.647: Audio monitoring device:
18:55:05.647: name: Por defecto
18:55:05.647: id: default
18:55:05.648: ---------------------------------
18:55:05.651: No AJA devices found, skipping loading AJA UI plugin
18:55:05.651: Failed to initialize module 'aja-output-ui.dll'
18:55:05.652: No AJA devices found, skipping loading AJA plugin
18:55:05.652: Failed to initialize module 'aja.dll'
18:55:05.652: Skipping module '../../obs-plugins/64bit/chrome_elf.dll', not an OBS plugin
18:55:05.654: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
18:55:05.654: Failed to load 'en-US' text for module: 'decklink-captions.dll'
18:55:05.655: Failed to load 'en-US' text for module: 'decklink-output-ui.dll'
18:55:05.656: A DeckLink iterator could not be created. The DeckLink drivers may not be installed
18:55:05.656: Failed to initialize module 'decklink.dll'
18:55:06.347: [AMF] Version 2.7.0 loaded (Compiled: 1.4.14.0, Runtime: 1.4.20.0, Library: 1;4;20;0;21.09.04.04;202109020110;CL#2352964).
18:55:06.392: [AMF] <Id: 1> Unable to set converter transfer characteristic, error AMF_NOT_FOUND (code 11)
18:55:06.437: [AMF] <Id: 2> Unable to set converter transfer characteristic, error AMF_NOT_FOUND (code 11)
18:55:06.438: [AMF] [Capability Manager] Testing Direct3D 11 Adapter 'Radeon (TM) 520 (VEN_1002/DEV_6665/SUB_8ca1028/REV_00c3)':
18:55:06.438: H264/AVC: Not Supported
18:55:06.438: H265/HEVC: Not Supported
18:55:06.438:
18:55:06.438: [AMF] [H264/AVC] Not supported by any GPU, disabling...
18:55:06.438: [AMF] [H265/HEVC] Not supported by any GPU, disabling...
18:55:06.446: Skipping module '../../obs-plugins/64bit/libcef.dll', not an OBS plugin
18:55:06.447: Skipping module '../../obs-plugins/64bit/libEGL.dll', not an OBS plugin
18:55:06.447: Skipping module '../../obs-plugins/64bit/libGLESv2.dll', not an OBS plugin
18:55:06.457: [obs-browser]: Version 2.18.7
18:55:06.457: [obs-browser]: CEF Version 103.0.5060.134 (runtime), 103.0.0-5060-shared-textures.2591+g4204d54+chromium-103.0.5060.134 (compiled)
18:55:06.649: [noise suppress]: NVIDIA RTX denoiser disabled, redistributable not found
18:55:06.649: [NVIDIA RTX VIDEO FX]: FX disabled, redistributable not found.
18:55:06.700: [obs-websocket] [obs_module_load] you can haz websockets (Version: 5.0.1 | RPC Version: 1)
18:55:06.700: [obs-websocket] [obs_module_load] Qt version (compile-time): 6.3.1 | Qt version (run-time): 6.3.1
18:55:06.700: [obs-websocket] [obs_module_load] Linked ASIO Version: 101201
18:55:06.708: [obs-websocket] [obs_module_load] Module loaded.
18:55:06.714: [vlc-video]: Couldn't find VLC installation, VLC video source disabled
18:55:06.715: [rtmp-services plugin] Remote update of URL "https://obsproject.com/obs2_update/rtmp-services/v3/package.json" failed: Could not resolve host: obsproject.com
18:55:06.725: ---------------------------------
18:55:06.725: Loaded Modules:
18:55:06.725: obs-multi-rtmp.dll
18:55:06.725: win-wasapi.dll
18:55:06.725: win-mf.dll
18:55:06.725: win-dshow.dll
18:55:06.725: win-capture.dll
18:55:06.725: vlc-video.dll
18:55:06.725: text-freetype2.dll
18:55:06.725: rtmp-services.dll
18:55:06.725: obs-x264.dll
18:55:06.725: obs-websocket.dll
18:55:06.725: obs-vst.dll
18:55:06.725: obs-transitions.dll
18:55:06.725: obs-text.dll
18:55:06.725: obs-qsv11.dll
18:55:06.725: obs-outputs.dll
18:55:06.725: obs-filters.dll
18:55:06.725: obs-ffmpeg.dll
18:55:06.725: obs-browser.dll
18:55:06.725: image-source.dll
18:55:06.725: frontend-tools.dll
18:55:06.725: enc-amf.dll
18:55:06.725: decklink-output-ui.dll
18:55:06.725: decklink-captions.dll
18:55:06.725: coreaudio-encoder.dll
18:55:06.725: ---------------------------------
18:55:06.726: ==== Startup complete ===============================================
18:55:06.728: Switched to Preview/Program mode
18:55:06.728: ------------------------------------------------
18:55:06.767: All scene data cleared
18:55:06.767: ------------------------------------------------
18:55:06.781: [win-wasapi: 'Audio del escritorio'] update settings:
18:55:06.781: device id: default
18:55:06.781: use device timing: 1
18:55:06.788: [Loaded global audio device]: 'Audio del escritorio'
18:55:06.788: [win-wasapi: 'Mic/Aux'] update settings:
18:55:06.788: device id: default
18:55:06.788: use device timing: 0
18:55:06.788: [Loaded global audio device]: 'Mic/Aux'
18:55:06.789: [win-wasapi: 'Captura de entrada audio'] update settings:
18:55:06.789: device id: {0.0.1.00000000}.{7ff04cb2-6794-4c00-a988-7c9b1f8ee25e}
18:55:06.789: use device timing: 0
18:55:06.790: [win-wasapi: 'AAu'] update settings:
18:55:06.790: device id: default
18:55:06.790: use device timing: 0
18:55:06.791: Switched to scene 'Escena 2'
18:55:06.794: ------------------------------------------------
18:55:06.794: Loaded scenes:
18:55:06.794: - scene 'Escena':
18:55:06.794: - scene 'Escena 2':
18:55:06.794: ------------------------------------------------
18:55:06.796: Dispositivo de captura de video: DecodeDeviceId failed
18:55:06.796: Dispositivo de captura de video: Video configuration failed
18:55:06.797: WASAPI: Device 'Analogue 1 + 2 (Focusrite USB Audio)' Terminated
18:55:06.798: AutoUpdateThread::run: Failed to fetch manifest file: Could not resolve host: obsproject.com
18:55:06.829: WASAPI: Device 'Alto-falantes (Focusrite USB Audio)' [48000 Hz] initialized
18:55:06.875: WhatsNewInfoThread::run: Failed to fetch whatsnew file: Could not resolve host: obsproject.com
18:55:07.179: WASAPI: Device 'Analogue 1 + 2 (Focusrite USB Audio)' [48000 Hz] initialized
18:55:07.179: WASAPI: Device 'Analogue 1 + 2 (Focusrite USB Audio)' [48000 Hz] initialized
18:55:07.181: WASAPI: Device 'Analogue 1 + 2 (Focusrite USB Audio)' [48000 Hz] initialized
18:55:07.183: WASAPI: Device 'Analogue 1 + 2 (Focusrite USB Audio)' Terminated
18:55:41.277: [win-wasapi: 'Audio'] update settings:
18:55:41.277: device id: default
18:55:41.277: use device timing: 0
18:55:41.284: WASAPI: Device 'Analogue 1 + 2 (Focusrite USB Audio)' [48000 Hz] initialized
18:55:41.307: adding 21 milliseconds of audio buffering, total audio buffering is now 21 milliseconds (source: Audio)
18:55:41.307:
18:55:41.308: User added source 'Audio' (wasapi_input_capture) to scene 'Escena 2'
18:55:43.723: [win-wasapi: 'Audio'] update settings:
18:55:43.723: device id: {0.0.1.00000000}.{7ff04cb2-6794-4c00-a988-7c9b1f8ee25e}
18:55:43.723: use device timing: 0
18:55:43.725: Device 'Analogue 1 + 2 (Focusrite USB Audio)' invalidated. Retrying (source: Audio)
18:55:48.389: WASAPI: Device 'Analogue 1 + 2 (Focusrite USB Audio)' [48000 Hz] initialized
19:08:52.028: [Media Source 'introduccion (1).mp4']: settings:
19:08:52.028: input: C:/Users/User/OneDrive/OBS/introduccion (1).mp4
19:08:52.028: input_format: (null)
19:08:52.028: speed: 100
19:08:52.028: is_looping: no
19:08:52.028: is_linear_alpha: no
19:08:52.028: is_hw_decoding: no
19:08:52.028: is_clear_on_media_end: yes
19:08:52.028: restart_on_activate: yes
19:08:52.028: close_when_inactive: no
19:08:52.028: ffmpeg_options:
19:08:52.028: Set FFmpeg options:
19:08:52.039: User added source 'introduccion (1).mp4' (ffmpeg_source) to scene 'Escena 2'
 
Last edited:

Anthonyprestes

New Member
Forgot to mention another solution we tried:
We switched the audio source to another one, and came back to Scarlet audio (it momentarely fixed it in the past, But not anymore) (it doesn´t work anymore)
 

qcmanny

New Member
bro i'm having the same exact issue with my 8i6, OBS and my games/Spotify. i've reinstalled drivers, mixed around ports, reinstalled apps, disabled all other audio devices, and matched all my sample rates. but soon as i open OBS, my Spotify audio either pauses and then delays, or it just glitches out completely.

idk if it's an OBS issue, a 8i6 issue, or a Spotify compatibility issue, but i really can't figure it out. Sometimes my spotify pauses or glitches out even without OBS, but usually it's with it.

lmk if u find a solution bro i need one fr
 

Ooopskar

New Member
Exactly the same problem here with a Focusrite Scarlett Solo 3rd gen:

23:58:47.153: WASAPI: Device 'Analogue 1 + 2 (Focusrite USB Audio)' Terminated
23:58:51.130: [win-wasapi: 'Mic/Aux'] update settings:
23:58:51.130: device id: {0.0.1.00000000}.{xxx}
23:58:51.130: use device timing: 0
23:58:51.140: Settings changed (audio)
 
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