Question / Help OBS and Logitech c930e

Horrorbuns

New Member
Sorry if this has been brought up before, but I didn't really find a definite answer while searching the forums. I've been trying to use my webcam, the Logitech c930e, with OBS and I'm running into some issues that I can't seem to fix on my own.

When I first installed the webcam, every seemed to be working just fine, but a few days later, it just stopped working with OBS altogether. Every time I attempt to use it, I first make sure it's not being used by any other programs (which I've confirmed that it does still work in), then test out both the preview and the streaming option within OBS. I've uninstalled/reinstalled both OBS and the drivers for the webcam, but neither have seemed to work. Is this a known issue or am I just doing something wrong? I'm not sure what relevant settings I should provide either that would help, but any feedback would be greatly appreciated!
 

s3773736363

New Member
One thing to check is to ensure no older Logitech drivers or default Windows drivers for Logitech are installed. This is known to interfere with the c930e.

Then download the official c930e drivers and install. I would download the firmware update and make sure you have the latest onboard the webcam.

Then try OBS. Mine has been working great, but I know when I had Logitech Webcam Software (from the old c920) it caused me a lot of issues. I'm using Windows 8 btw.
 

Horrorbuns

New Member
Thank you for the reply! I've tried completely uninstalling all related drivers and devices once more, even updating the firmware to the current version, but still no dice. Every time I try to use the camera within OBS, the activity light on the webcam blinks a few times while the preview is being loaded, but then nothing.

I'm running Windows 7 64bit, but using the 32bit version of OBS, but I've tried it on the other version with similar results.
 

Horrorbuns

New Member
After moving it around to various different USB ports, the webcam miraculously decided to start working. Hopefully it'll stay working this time! Thanks again SpacePsych for the help!
 
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