OBS 27.2.3 Video freezes after about 20 seconds

[DavidK]

We have an Axis V5915 PTZ Network Camera connected to a Dell laptop via our network. The laptop runs OBS version 27.2.3 for video streaming and is at the latest version of Windows 10. We also have a web microphone connected directly to the laptop via USB. When the ODS software is started, the video streams fine for about 20 seconds, then permanently freezes up. The audio, however, continues to function uninterrupted. I have looked at the internet and there are plenty of OBS freezing issues, but none appear to help us. I have also searched on this forum but did not find any help either. Can anyone please help me?

 

[DavidK]

Cudos to Larry Isreal, Platform Specialist from Streamspot.com. He analyzed our log files, determined that it most likely was a problem with our camera and suggested that we update the firmware on the camera. This fixed all our issues.

We then performed an RCA (Root Cause Analysis): In summary, our Rabbi received an update notice for the OBS software and applied the update to version 27.2.3. This is when our issues started. At the advice from Streamspot, I went to the AXIS website and downloaded the latest firmware for the PTZ V5915 Network Camera, firmware version 8.45.3.3. I installed the firmware and ran several tests including a streaming session that lasted for forty-five minutes. Our streaming service is now fully functional.

 

[Lawrence_SoCal]

Glad to hear issue is resolved
Out of curiosity, I looked at your latest log. A couple of observations:

- Win10 Game DVR is On - you probably want that off
- That is an older ultra-low power laptop CPU, optimized for battery life, not the computationally demanding task of real-time video encoding. So, some OS optimization may eventually be needed (turning off unnecessary background processes, disabling some eye-candy (ex Mouse shadow, menu animation, etc)
- I recommend monitoring hardware resource (CPU, GPU, RAM, Disk I/O, etc) utilization [for ex. using Task manager’s Performance tab and/or Resource Monitor] to check the streaming laptops resource availability (ie how much headroom you have left)
- As I'm not a user of an RTSP streaming camera, I'm not sure, but you may want to check the logs you posted and see if that is your camera's password posted on the Internet now.
- And it looks like your OBS setup is trying to setup audio from the Axis camera (I'm guessing the camera has an audio port, not in use from your layout description). I'm just guessing here, and assuming no need for audio input from camera, but I'd suggest checking if there is an option on the cameras settings to disable audio, and then see if you can configure OBS to not be looking for audio from that device as well

I've helped out a number of smaller, relatively simple, livestream setups for Houses of Worship over last 2 years. Feel free to reach out to me directly if things like a Title Page which becomes video thumbnail, countdown timer/page before service starts, music copyright notice caveats, a nice fade to black service ending, etc are of interest.