Bug Report No output from Avermedia Game Broadcaster HD

T

thedukey

New Member
Hello,

I was trying to test out the program and it doesn't give me any output from my live gamer hd or game broadcaster hd.

Any ideas why?
 
thedukey said:
it doesnt even show up in the preview. ive tried doing a stream as well but nothing.
Click to expand...
How long do you wait after you press the start stream / preview stream button? For the longest time I thought AVerMedia capture was broken because I was too impatient. It really takes a while to start up.
 
Muf said:
thedukey said:
it doesnt even show up in the preview. ive tried doing a stream as well but nothing.
Click to expand...
How long do you wait after you press the start stream / preview stream button? For the longest time I thought AVerMedia capture was broken because I was too impatient. It really takes a while to start up.
Click to expand...

ill start it now and just let it sit, timing it :P
 
Alright I just let it sit for 10 minutes straight on preview. nothing.

ill do the same for stream just to be sure.
 
again I let it sit on stream for about 15 minutes and nothing. I have no issues with xsplit using the card, ffsplit sees it but doesnt support capture cards just yet. OBS sees both of them just fine, but just displays nothing.
 
Code: 
Device: AVerMedia HD Capture
   type: YUY2, usingFourCC: false, res: 160x120 - 720x576, fps: 25-50
   type: YUY2, usingFourCC: false, res: 160x120 - 720x480, fps: 29.97-59.9402
   type: YVYU, usingFourCC: false, res: 160x120 - 720x576, fps: 25-50
   type: YVYU, usingFourCC: false, res: 160x120 - 720x480, fps: 29.97-59.9402
   type: UYVY, usingFourCC: false, res: 160x120 - 720x576, fps: 25-50
   type: UYVY, usingFourCC: false, res: 160x120 - 720x480, fps: 29.97-59.9402
   type: YUY2, usingFourCC: false, res: 640x480 - 640x480, fps: 29.9999-85
   type: YVYU, usingFourCC: false, res: 640x480 - 640x480, fps: 29.9999-85
   type: UYVY, usingFourCC: false, res: 640x480 - 640x480, fps: 29.9999-85
   type: YUY2, usingFourCC: false, res: 1920x1080 - 1920x1080, fps: 24-25
   type: YUY2, usingFourCC: false, res: 1920x1080 - 1920x1080, fps: 29.97-29.97
   type: YVYU, usingFourCC: false, res: 1920x1080 - 1920x1080, fps: 24-25
   type: YVYU, usingFourCC: false, res: 1920x1080 - 1920x1080, fps: 29.97-29.97
   type: UYVY, usingFourCC: false, res: 1920x1080 - 1920x1080, fps: 24-25
   type: UYVY, usingFourCC: false, res: 1920x1080 - 1920x1080, fps: 29.97-29.97
   type: YUY2, usingFourCC: false, res: 1280x720 - 1280x720, fps: 50-50
   type: YUY2, usingFourCC: false, res: 1280x720 - 1280x720, fps: 59.9402-59.9402
   type: YVYU, usingFourCC: false, res: 1280x720 - 1280x720, fps: 50-50
   type: YVYU, usingFourCC: false, res: 1280x720 - 1280x720, fps: 59.9402-59.9402
   type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, fps: 50-50
   type: UYVY, usingFourCC: false, res: 1280x720 - 1280x720, fps: 59.9402-59.9402
   type: YUY2, usingFourCC: false, res: 800x600 - 800x600, fps: 56.0171-85
   type: YVYU, usingFourCC: false, res: 800x600 - 800x600, fps: 56.0171-85
   type: UYVY, usingFourCC: false, res: 800x600 - 800x600, fps: 56.0171-85
   type: YUY2, usingFourCC: false, res: 1024x768 - 1024x768, fps: 59.9999-70.0001
   type: YVYU, usingFourCC: false, res: 1024x768 - 1024x768, fps: 70.0001-59.9999
   type: UYVY, usingFourCC: false, res: 1024x768 - 1024x768, fps: 59.9999-70.0001
   type: YUY2, usingFourCC: false, res: 1280x1024 - 1280x1024, fps: 29.97-50
   type: YVYU, usingFourCC: false, res: 1280x1024 - 1280x1024, fps: 29.97-50
   type: UYVY, usingFourCC: false, res: 1280x1024 - 1280x1024, fps: 29.97-50
   type: YUY2, usingFourCC: false, res: 1280x800 - 1280x800, fps: 59.9999-59.9999
   type: YVYU, usingFourCC: false, res: 1280x800 - 1280x800, fps: 59.9999-59.9999
   type: UYVY, usingFourCC: false, res: 1280x800 - 1280x800, fps: 59.9999-59.9999
   type: YUY2, usingFourCC: false, res: 1440x900 - 1440x900, fps: 50-50
   type: YVYU, usingFourCC: false, res: 1440x900 - 1440x900, fps: 50-50
   type: UYVY, usingFourCC: false, res: 1440x900 - 1440x900, fps: 50-50
   type: YUY2, usingFourCC: false, res: 1600x1200 - 1600x1200, fps: 30-30
   type: YVYU, usingFourCC: false, res: 1600x1200 - 1600x1200, fps: 30-30
   type: UYVY, usingFourCC: false, res: 1600x1200 - 1600x1200, fps: 30-30
   type: YUY2, usingFourCC: false, res: 1680x1050 - 1680x1050, fps: 35-35
   type: YVYU, usingFourCC: false, res: 1680x1050 - 1680x1050, fps: 35-35
   type: UYVY, usingFourCC: false, res: 1680x1050 - 1680x1050, fps: 35-35
   type: YUY2, usingFourCC: false, res: 1280x768 - 1280x768, fps: 59.9999-59.9999
   type: YVYU, usingFourCC: false, res: 1280x768 - 1280x768, fps: 59.9999-59.9999
   type: UYVY, usingFourCC: false, res: 1280x768 - 1280x768, fps: 59.9999-59.9999
   type: YUY2, usingFourCC: false, res: 1360x768 - 1360x768, fps: 59.9999-59.9999
   type: YVYU, usingFourCC: false, res: 1360x768 - 1360x768, fps: 59.9999-59.9999
   type: UYVY, usingFourCC: false, res: 1360x768 - 1360x768, fps: 59.9999-59.9999
   type: YUY2, usingFourCC: false, res: 1152x864 - 1152x864, fps: 75.0002-75.0002
   type: YVYU, usingFourCC: false, res: 1152x864 - 1152x864, fps: 75.0002-75.0002
   type: UYVY, usingFourCC: false, res: 1152x864 - 1152x864, fps: 75.0002-75.0002
   type: YUY2, usingFourCC: false, res: 1280x960 - 1280x960, fps: 59.9999-59.9999
   type: YVYU, usingFourCC: false, res: 1280x960 - 1280x960, fps: 59.9999-59.9999
   type: UYVY, usingFourCC: false, res: 1280x960 - 1280x960, fps: 59.9999-59.9999

Code: 
Open Broadcaster Software v0.43a - 32bit (´・ω・｀)
-------------------------------
CPU Name: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
CPU Speed: 3500MHz
Physical Memory:  3974MB Total, 2596MB Free
stepping id: 9, model 10, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
------------------------------------------
Adapter 1
  Video Adapter: Intel(R) HD Graphics 4000
  Video Adapeter Dedicated Video Memory: 67108864
  Video Adapeter Shared System Memory: 1711276032
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1920x1080
  Output resolution: 1920x1080
------------------------------------------
Loading up D3D10...
------------------------------------------
Using auxilary audio input: Microphone (USB Audio CODEC )
------------------------------------------
Audio Encoding: AAC
    bitrate: 96
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1920, height: 1080
    quality: 8
    preset: faster
    i444: no
    max bitrate: 3500
    buffer size: 4500
------------------------------------------
Total frames rendered: 19023, number of frames that lagged: 0 (0.00%) (it's okay for some frames to lag)
=====Stream End=======================================================================
Send Buffer Size: 32768
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1920x1080
  Output resolution: 1920x1080
------------------------------------------
Loading up D3D10...
------------------------------------------
Using auxilary audio input: Microphone (USB Audio CODEC )
------------------------------------------
Audio Encoding: AAC
    bitrate: 96
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1920, height: 1080
    quality: 8
    preset: faster
    i444: no
    max bitrate: 3500
    buffer size: 4500
------------------------------------------
Total frames rendered: 24179, number of frames that lagged: 0 (0.00%) (it's okay for some frames to lag)
Number of b-frames dropped: 0, Number of p-frames dropped: 0
=====Stream End=======================================================================

Profiler results:

==============================================================
frame - [100%] [avg time: 8.574 ms] [avg calls per frame: 1] [children: 97.3%] [unaccounted: 2.68%]
| video encoding and uploading - [97.3%] [avg time: 8.344 ms] [avg calls per frame: 1] [children: 28.2%] [unaccounted: 69.1%]
| | CopyResource - [0.525%] [avg time: 0.045 ms] [avg calls per frame: 0]
| | conversion to 4:2:0 - [0.117%] [avg time: 0.01 ms] [avg calls per frame: 0]
| | call to encoder - [27.5%] [avg time: 2.362 ms] [avg calls per frame: 0]
 
will be fixed in the next update, I believe. from your paste I see the exact issue.
 
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