Bug Report My obs keeps crashing for no reason

[Jeffrey Thomas Shuford]

It'll record anywhere from 30 mins to up to 2 hours and ill get a windows beep and i alt tab to see it and i get an error message that obs has crashed i saved it but do not know where it is located to find it, if someone could help so we could fix this issue it would be greatly appreciated.

24 gb ram
amd 8370 4.3 ghz
rx 480 oc 8gb
win 10

 

[IndigoViking]

Bump

 

[Jeffrey Thomas Shuford]

bump

 

[Jeffrey Thomas Shuford]

I got another crash report and here is a screenshot of the error https://gyazo.com/f7df0ca5d81c8cc29eccca0346d83b94 , if anyones went through this tell me the fix im streaming on x264 i find it better than hardware264. The only thing is i cant find that folder to give more details. :/

 

[Fenrir]

We need the full crash log.

Press WinKey+R or go to Start > Search and type %APPDATA%\obs-studio\crashes. The contents can be copied to https://gist.github.com/ and then linked here.

 

[Jeffrey Thomas Shuford]

ty for that tidbit of info on where to find int fenrir i have uploaded 3 documents from notepad in the order the errors occurred meaning chronological by date.


Please help any and all help would be greatly appreciated to no end, thank you. I'm tired of making 30-25 min streams. BTW not promoting but my twitch channel is twitch.tv/mr_cr4am if there are any discrepancies with twitch im not sure i just started streaming heavily in december 16.

UPDATE: I cant upload the files it takes forever is there any service or software that i can do it and show you guys? Its just notepad files i dont see why it took nearly an hour and no upload.

 

[Suslik V]

Also, Please post a log with your issue! Here's how...
And if you have more crash logs from the v18.0.1 post them too.

For test purposes, try to remove all 'Browser Source' sources from the current Scene Collection (simply duplicate scene collection and remove all Browser Source instances). Any changes?

 

[Harold]

The crash is in the video card drivers, not the browser source.

 

[Jeffrey Thomas Shuford]

I will admit with you harold, the 480 has given me nothing but trouble since i got it but i cant return it now too late. And suslik when you mean browser source you mean like my screen cap, my camera, my overlay all that?

 

[Jeffrey Thomas Shuford]

https://gist.github.com/8a494957bdddd9c38e3235424c2bd1cb one crash the only one it would let me upload however im goign to try what you guys requested, and maybe this crash dump gives more insight. I do stream in x264 instead of h264 never had a problem either. Its easier on my gpu.

 

[Suslik V]

I mean, right mouse click Add>Browser Source - the type of the source when you create it.

 

[Suslik V]

https://gist.github.com/8a494957bdddd9c38e3235424c2bd1cb ...

Try to get your log manually (logs folder) and upload/attach it here on the forum, exactly from the recording that was crashed (find it by timestamp): Please post a log with your issue! Here's how...

 

[Jeffrey Thomas Shuford]

I did susilik it was taking way too long for 50 kb i mean an hour and it failed. ill try once more. Heres from the crashes i uploaded to github, https://gist.github.com/creamtv/df5b27d6c35a8e2f34ab3a72ae3cfec6 1st ever crash, https://gist.github.com/creamtv/03b131e9815e922e2d9dfe311a33da28 second, https://gist.github.com/creamtv/cecf5be64c348dbc041f04376613e716 third, https://gist.github.com/creamtv/e7fb6db14ec66d0194b56522b677976f fourth, https://gist.github.com/creamtv/3768528570bf545e1989f7038ffc02a3 fifth, https://gist.github.com/creamtv/454943e5ef76606a282a1ba72f8b3e97 sixth, https://gist.github.com/creamtv/eefa8f0045568451eb5a2826a41ef336 seventh, and the last one https://gist.github.com/creamtv/2a038e84df2857aed617719d99b39980

 

[Suslik V]

Can you upload logs to other host or make it accessible to everyone (pastebin.com or so)?

 

[Jeffrey Thomas Shuford]

Give me some more time and ill get it up i have some errands to run. Ty guys so much for your help i will use pastebin.

 

[Fenrir]

This thread has gone way off topic, and the issue was apparent with the first crash log that was provided (thank you for providing, you did that correctly Suslik V is just confused).

The crash appears to be coming from the AMD GPU drivers. Make sure you're on the latest version of the official drivers.

 

[Jeffrey Thomas Shuford]

https://pastebin.com/ULxVECDb
https://pastebin.com/u8kuaPCx
https://pastebin.com/ADSa1VJa

There some pastebins maybe you can see them. And Fenrir, I have installed the latest drivers from amd im on crimson radeon 17.3.3. I actually just updated to it before it was mentioned Ill try now and keep you guys updated and let you know of any further crashes. Thank you all for the amazing support!

 

[Fenrir]

Yeah those are the latest.

Try removing the AMF plugin from OBS.

Remove these 4 files:

• C:\Program Files (x86)\obs-studio\obs-plugins\64bit\enc-amf.dll
  
• C:\Program Files (x86)\obs-studio\obs-plugins\64bit\enc-amf.pdb
• C:\Program Files (x86)\obs-studio\obs-plugins\32bit\enc-amf.dll
• C:\Program Files (x86)\obs-studio\obs-plugins\32bit\enc-amf.pdb

See if that helps the crashing.

 

[Jeffrey Thomas Shuford]

okay update the game crashed this time, but it wasn't OBS, the game is Tom Clancy's Ghost Recon: Wildlands. Anyway before I do that fenrir, i trust you completely to be frank, what are those files and what purpose do they serve? I just don't want to mess anything up with my settings, and I want to have the best possible stream for my viewers.

 

[Fenrir]

okay update the game crashed this time, but it wasn't OBS, the game is Tom Clancy's Ghost Recon: Wildlands. Anyway before I do that fenrir, i trust you completely to be frank, what are those files and what purpose do they serve? I just don't want to mess anything up with my settings, and I wasn't to have the best possible stream for my viewers.

Those are for the AMD AMF encoder in OBS. it's a hardware encoder that uses the AMD GPU. If you're not using that encoder, they are safe to remove.