Media file requiring pause and re-start in order to have sound in venue

Dagshar

New Member
Hi,
we are using obs to stream our church services via facebook. We have an issue with media files that are digital downloads in that when we transition to the scene, the sound will start immediately online, but the inside the church building we only get sound if we pause the music for a few seconds and then click play again or refresh and re-start (whcih is not too bad if a song has a long quiet intro, but sounds awful if the music and /or singing starts properly straight away). If we have a media file that comes from a CD, the sound comes through fine straight away. Does anyone know why this is the case and whether there is a fix for this?
Many thanks
 
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