Question / Help Magewell USB Capture HDMI Gen 2

R

RobMills

New Member
Hi

I have a Magewell Gen 2 USB HDMI capture device and we are having a problem with either choppy playback or it freezes all together. Unfortunately I haven't got a LOG file for this. Is there any thing I should check. The only change since my last test all be it using a Epiphan AV.io HD is a couple of windows updates. I am wondering if I should roll back to a clean install for now.
 
Last edited:
If you've tested it in OBS, you've got a log file. Upload current or upload last (depending on if you've restarted OBS since your last attempt)
 
Hi sorry new to OBS, well sort of first issue.....Here are the last log files.
 

Attachments

17:20:33.025: Video Capture Device: DecodeDeviceId failed
17:20:33.025: Video Capture Device: Video configuration failed
Click to expand...
May be a driver issue.

Have you tried in a new scene collection with a single scene and just the card, making sure that NO other software is using it?
 
Yep tried that, I even ran the card into Roland capture software and it was smooth as anything. Now I have checked and can't find a driver for the Magewell.
 
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