Question / Help Logitech C525 Not Working with OBS

[Trevor Parker]

Hello,

I cannot get my webcam to work for some reason, it is a logitech C525, and when I add a video capture device, OBS studio will only detect when I first plug it in; once I try to start streaming, the camera will not be activated, no 'record' light will come on the physical camera, and nothing comes up on the screen. At that point I will go back to the video capture properties, and see that it says XSplitBroadcaster, the default device when nothing shows up, so my camera disappears. To confirm my camera is actually working, I will bring up the logitech software to do a quick video, and walla my camera works just fine.

Here are the things I have done to try and fix it:

- update OBS
-Eventually removed old OBS and installed newest OBS Studio
-deleted drivers and software of camera, reinstalled, restarted computer, still didn't work
-tried running OBS in both x32 and x64
-tried messing with the resolution, changing the camera res to 320x240, still nothing.


Any ideas as to what is going on? I have googled many different variations of my issue and nothing like this comes up and I am not sure what to do. I will add pictures down below.

 

[Joe33345]

It looks like some other software is overriding your camera. Basically, it's using your camera rather than OBS Studio so it won't work on OBS Studio if it's in use. Do you have Skype installed or any other programs that use your webcam other than Logitech's software?

 

[Trevor Parker]

It looks like some other software is overriding your camera. Basically, it's using your camera rather than OBS Studio so it won't work on OBS Studio if it's in use. Do you have Skype installed or any other programs that use your webcam other than Logitech's software?

I do have skype, i do have logitech software, but I even tried deleting the software and just using the drivers and that didnt work. I didnt try removing skype though.

the thing is, the camera is not active (no recording light) with any program when i try to use it for obs. unless its doing it in the background and the camera isnt actually being used....if that makes sense.

 

[Trevor Parker]

Oh I think I know what you mean now. I am now uninstalling XSplit - another streaming software - to see if that works.

 

[Trevor Parker]

I removed Xsplit Broadcaster, and the only other program that could use my webcam is discord and Skype but neither program are launched. When I start up OBS for the first time, the camera light turns on then off immediately, so it's almost like something in OBS is shutting it down.

.....


edit: when I close OBS and reopen it, it will show the video capture device as blank in properties. Not sure what to do....Skype is running in the background after all, even when it doesnt launch, but that still shouldnt stop it from working...

 

[Trevor Parker]

bump

 

[Trevor Parker]

bump

 

[Trevor Parker]

confirmed that discord, skype and other camera software works with camera. removed other streaming software, still does not work though. Why would discord work but not obs?

 

[Trevor Parker]

I removed skype, tried a new streaming program bebo, and it is not working with bebo either.

Next step i tried is downloading windows process explorer to see if any other program is using my camera, and no other program shows actively using my camera before i attempt to turn the camera on.

really not sure at this point, i have contacted logitech too. any help????

 

[ToThePain]

Trevor did you ever fix it?

I removed skype, tried a new streaming program bebo, and it is not working with bebo either.

Next step i tried is downloading windows process explorer to see if any other program is using my camera, and no other program shows actively using my camera before i attempt to turn the camera on.

really not sure at this point, i have contacted logitech too. any help????

did you ever fix it?

 

[phermach]

BUMP

I have the same issue. However:

- It started after update from (i dont remember which version but probably form last year)
- Camera works normally with skype, LWS
- Camera works correctly with Basic OBS but only NOT with OBS Studio :(:(

 

[Harold]

Check windows' privacy settings.

 

[phermach]

There is no OBS in Windows privacy settings.

Still in basic OBS evertyhing works fine but in studio it doesn't

I've tried "magics" like settings the resolution to 320x240 but ofc it doesn't work

that is how it looks
http://scr.hu/2zxn/fp5ns

 

[Harold]

Provide your OBS session log then

 

[phermach]

could u tell me how?

 

[phermach]

14:46:41.207: CPU Name: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
14:46:41.207: CPU Speed: 4008MHz
14:46:41.207: Physical Cores: 4, Logical Cores: 8
14:46:41.207: Physical Memory: 24514MB Total, 12195MB Free
14:46:41.207: Windows Version: 10.0 Build 17134 (revision: 165; 64-bit)
14:46:41.207: Running as administrator: false
14:46:41.207: Aero is Enabled (Aero is always on for windows 8 and above)
14:46:41.207: Windows 10 Gaming Features:
14:46:41.207: Game DVR: Off
14:46:41.211: Sec. Software Status:
14:46:41.212: Program antywirusowy Windows Defender: disabled (AV)
14:46:41.213: Bitdefender Antivirus: enabled (AV)
14:46:41.214: Bitdefender Firewall: enabled (FW)
14:46:41.214: Zapora systemu Windows: disabled (FW)
14:46:41.214: Program antywirusowy Windows Defender: disabled (ASW)
14:46:41.214: Bitdefender Antispyware: enabled (ASW)
14:46:41.215: Portable mode: false
14:46:41.350: OBS 21.1.2 (64bit, windows)
14:46:41.350: ---------------------------------
14:46:41.350: ---------------------------------
14:46:41.350: audio settings reset:
14:46:41.350: samples per sec: 44100
14:46:41.350: speakers: 2
14:46:41.352: ---------------------------------
14:46:41.352: Initializing D3D11...
14:46:41.353: Available Video Adapters:
14:46:41.354: Adapter 1: NVIDIA GeForce GTX 970
14:46:41.354: Dedicated VRAM: 4239917056
14:46:41.354: Shared VRAM: 4262932480
14:46:41.354: output 1: pos={0, 0}, size={2560, 1080}, attached=true
14:46:41.354: output 2: pos={-1680, 0}, size={1680, 1050}, attached=true
14:46:41.357: Loading up D3D11 on adapter NVIDIA GeForce GTX 970 (0)
14:46:41.394: D3D11 loaded successfully, feature level used: 45056
14:46:41.994: ---------------------------------
14:46:41.994: video settings reset:
14:46:41.994: base resolution: 2560x1080
14:46:41.994: output resolution: 1460x616
14:46:41.994: downscale filter: Bicubic
14:46:41.994: fps: 60/1
14:46:41.994: format: NV12
14:46:41.994: YUV mode: 601/Partial
14:46:41.995: Audio monitoring device:
14:46:41.995: name: Domyślne
14:46:41.995: id: default
14:46:41.996: ---------------------------------
14:46:41.997: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/chrome_elf.dll' not found, loading of module failed
14:46:41.999: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
14:46:42.112: [AMF] AMF Test failed due to one or more errors.
14:46:42.112: Failed to initialize module 'enc-amf.dll'
14:46:42.129: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libcef.dll' not found, loading of module failed
14:46:42.129: LoadLibrary failed for '../../obs-plugins/64bit/libEGL.dll': (null) (127)
14:46:42.129: Module '../../obs-plugins/64bit/libEGL.dll' not loaded
14:46:42.130: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libGLESv2.dll' not found, loading of module failed
14:46:42.131: [browser_source: 'Version: 1.31.0']
14:46:42.135: NVENC supported
14:46:42.237: Couldn't find VLC installation, VLC video source disabled
14:46:42.252: No blackmagic support
14:46:42.258: ---------------------------------
14:46:42.258: Loaded Modules:
14:46:42.258: win-wasapi.dll
14:46:42.258: win-mf.dll
14:46:42.258: win-ivcam.dll
14:46:42.258: win-dshow.dll
14:46:42.258: win-decklink.dll
14:46:42.258: win-capture.dll
14:46:42.258: vlc-video.dll
14:46:42.258: text-freetype2.dll
14:46:42.258: rtmp-services.dll
14:46:42.258: obs-x264.dll
14:46:42.258: obs-vst.dll
14:46:42.258: obs-transitions.dll
14:46:42.258: obs-text.dll
14:46:42.258: obs-qsv11.dll
14:46:42.258: obs-outputs.dll
14:46:42.258: obs-filters.dll
14:46:42.258: obs-ffmpeg.dll
14:46:42.258: obs-browser.dll
14:46:42.258: image-source.dll
14:46:42.258: frontend-tools.dll
14:46:42.258: enc-amf.dll
14:46:42.258: coreaudio-encoder.dll
14:46:42.258: ---------------------------------
14:46:42.258: ==== Startup complete ===============================================
14:46:42.262: Switched to Preview/Program mode
14:46:42.262: ------------------------------------------------
14:46:42.265: All scene data cleared
14:46:42.265: ------------------------------------------------
14:46:42.316: WASAPI: Device 'Głośniki (Logitech G35 Gaming Headset)' initialized
14:46:42.335: WASAPI: Device 'Mikrofon (HD Webcam C525)' initialized
14:46:42.349: [window-capture: 'Lol launcher'] update settings:
14:46:42.349: executable: LeagueClientUx.exe
14:46:42.353: [Media Source 'filmik']: settings:
14:46:42.353: input: C:/Users/PherMach/Downloads/NoD_GridBG_Blue.mp4
14:46:42.353: input_format: (null)
14:46:42.353: speed: 100
14:46:42.353: is_looping: yes
14:46:42.353: is_hw_decoding: yes
14:46:42.353: is_clear_on_media_end: yes
14:46:42.353: restart_on_activate: yes
14:46:42.353: close_when_inactive: no
14:46:42.377: adding 46 milliseconds of audio buffering, total audio buffering is now 46 milliseconds
14:46:42.403: ---------------------------------
14:46:42.403: [DShow Device: 'Urządzenie do przechwytywania wideo'] settings updated:
14:46:42.403: video device: Logitech HD Webcam C525
14:46:42.403: video path: \\?\usb#vid_046d&pid_0826&mi_02#9&4f49d75&0&0002#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083}
14:46:42.403: resolution: 320x240
14:46:42.403: fps: 30.00 (interval: 333333)
14:46:42.403: format: I420
14:46:43.339: [window-capture: 'FORTNITE KLIENT'] update settings:
14:46:43.339: executable: EpicGamesLauncher.exe
14:46:43.901: Switched to scene 'Scena 2'
14:46:43.903: ------------------------------------------------
14:46:43.903: Loaded scenes:
14:46:43.903: - scene 'Countdown':
14:46:43.903: - source: 'filmik' (ffmpeg_source)
14:46:43.903: - source: 'Countdown_text' (text_gdiplus)
14:46:43.903: - scene 'CSGO':
14:46:43.903: - source: 'CSGO GRA' (game_capture)
14:46:43.903: - source: 'GORNY' (image_source)
14:46:43.903: - scene 'Fortnite':
14:46:43.903: - source: 'new' (game_capture)
14:46:43.903: - source: 'Fortnite game' (game_capture)
14:46:43.903: - source: 'GORNY' (image_source)
14:46:43.903: - scene 'fORTNITE KLIENT':
14:46:43.903: - source: 'FORTNITE KLIENT' (window_capture)
14:46:43.903: - scene 'LG pelny':
14:46:43.903: - source: 'LG_main' (monitor_capture)
14:46:43.903: - scene 'Samsung pelny':
14:46:43.903: - source: 'Samsung' (monitor_capture)
14:46:43.903: - scene 'Lol launcher scene':
14:46:43.903: - source: 'Lol launcher' (window_capture)
14:46:43.903: - scene 'Scena 2':
14:46:43.903: - source: 'Urządzenie do przechwytywania wideo' (dshow_input)
14:46:43.903: ------------------------------------------------
14:46:50.787: Urządzenie do przechwytywania wideo: data.GetDevice failed
14:46:50.787: Urządzenie do przechwytywania wideo: Video configuration failed
14:46:57.052: Settings changed (general)
14:46:57.053: ------------------------------------------------
14:46:59.670: ==== Shutting down ==================================================
14:46:59.677: Switched to scene '(null)'
14:46:59.692: WASAPI: Device 'Głośniki (Logitech G35 Gaming Headset)' Terminated
14:46:59.700: WASAPI: Device 'Mikrofon (HD Webcam C525)' Terminated
14:46:59.735: All scene data cleared
14:46:59.735: ------------------------------------------------
14:46:59.798: Freeing OBS context data
14:46:59.827: [Scripting] Total detached callbacks: 0
14:46:59.834: == Profiler Results =============================
14:46:59.834: run_program_init: 3421.27 ms
14:46:59.834: ┣OBSApp::AppInit: 20.828 ms
14:46:59.834: ┃ ┗OBSApp::InitLocale: 3.324 ms
14:46:59.834: ┗OBSApp::OBSInit: 3383.14 ms
14:46:59.834: ┣obs_startup: 8.578 ms
14:46:59.834: ┗OBSBasic::OBSInit: 2745.59 ms
14:46:59.834: ┣OBSBasic::InitBasicConfig: 0.66 ms
14:46:59.834: ┣OBSBasic::ResetAudio: 0.186 ms
14:46:59.835: ┣OBSBasic::ResetVideo: 644.75 ms
14:46:59.835: ┣OBSBasic::InitOBSCallbacks: 0.006 ms
14:46:59.835: ┣OBSBasic::InitHotkeys: 0.063 ms
14:46:59.835: ┣obs_load_all_modules: 262.605 ms
14:46:59.835: ┃ ┣obs_init_module(coreaudio-encoder.dll): 0.689 ms
14:46:59.835: ┃ ┣obs_init_module(enc-amf.dll): 112.247 ms
14:46:59.835: ┃ ┣obs_init_module(frontend-tools.dll): 5.462 ms
14:46:59.835: ┃ ┣obs_init_module(image-source.dll): 0.005 ms
14:46:59.835: ┃ ┣obs_init_module(obs-browser.dll): 0.065 ms
14:46:59.835: ┃ ┣obs_init_module(obs-ffmpeg.dll): 0.913 ms
14:46:59.835: ┃ ┃ ┗nvenc_check: 0.836 ms
14:46:59.835: ┃ ┣obs_init_module(obs-filters.dll): 0.018 ms
14:46:59.835: ┃ ┣obs_init_module(obs-outputs.dll): 0.005 ms
14:46:59.835: ┃ ┣obs_init_module(obs-qsv11.dll): 92.049 ms
14:46:59.835: ┃ ┣obs_init_module(obs-text.dll): 0.178 ms
14:46:59.835: ┃ ┣obs_init_module(obs-transitions.dll): 0.005 ms
14:46:59.835: ┃ ┣obs_init_module(obs-vst.dll): 0.001 ms
14:46:59.835: ┃ ┣obs_init_module(obs-x264.dll): 0.001 ms
14:46:59.835: ┃ ┣obs_init_module(rtmp-services.dll): 0.026 ms
14:46:59.835: ┃ ┣obs_init_module(text-freetype2.dll): 0.06 ms
14:46:59.835: ┃ ┣obs_init_module(vlc-video.dll): 0.052 ms
14:46:59.835: ┃ ┣obs_init_module(win-capture.dll): 0.076 ms
14:46:59.835: ┃ ┣obs_init_module(win-decklink.dll): 14.252 ms
14:46:59.835: ┃ ┣obs_init_module(win-dshow.dll): 1.846 ms
14:46:59.835: ┃ ┣obs_init_module(win-ivcam.dll): 0.003 ms
14:46:59.835: ┃ ┣obs_init_module(win-mf.dll): 0 ms
14:46:59.835: ┃ ┣obs_init_module(win-wasapi.dll): 0.004 ms
14:46:59.835: ┃ ┗reset_win32_symbol_paths: 0.08 ms
14:46:59.835: ┣OBSBasic::ResetOutputs: 0.277 ms
14:46:59.835: ┣OBSBasic::CreateHotkeys: 0.031 ms
14:46:59.835: ┣OBSBasic::InitService: 2.098 ms
14:46:59.835: ┣OBSBasic::InitPrimitives: 0.235 ms
14:46:59.835: ┗OBSBasic::Load: 1641.51 ms
14:46:59.835: obs_hotkey_thread(25 ms): min=0.002 ms, median=0.005 ms, max=12.711 ms, 99th percentile=3.622 ms, 100% below 25 ms
14:46:59.835: audio_thread(Audio): min=0 ms, median=0.039 ms, max=0.577 ms, 99th percentile=0.082 ms
14:46:59.835: obs_graphics_thread(16.6667 ms): min=0.198 ms, median=0.906 ms, max=1554.22 ms, 99th percentile=6.991 ms, 99.8974% below 16.667 ms
14:46:59.835: ┣tick_sources: min=0.002 ms, median=0.015 ms, max=1553.65 ms, 99th percentile=0.19 ms
14:46:59.835: ┣output_frame: min=0.191 ms, median=0.326 ms, max=2.225 ms, 99th percentile=0.706 ms
14:46:59.835: ┃ ┣gs_context(video->graphics): min=0.11 ms, median=0.157 ms, max=1.995 ms, 99th percentile=0.417 ms
14:46:59.835: ┃ ┃ ┣render_video: min=0.014 ms, median=0.052 ms, max=0.437 ms, 99th percentile=0.126 ms
14:46:59.835: ┃ ┃ ┃ ┣render_main_texture: min=0.003 ms, median=0.006 ms, max=0.039 ms, 99th percentile=0.013 ms
14:46:59.835: ┃ ┃ ┃ ┣render_output_texture: min=0.002 ms, median=0.02 ms, max=0.122 ms, 99th percentile=0.047 ms
14:46:59.835: ┃ ┃ ┃ ┣render_convert_texture: min=0.001 ms, median=0.012 ms, max=0.226 ms, 99th percentile=0.034 ms
14:46:59.835: ┃ ┃ ┃ ┗stage_output_texture: min=0 ms, median=0.009 ms, max=0.259 ms, 99th percentile=0.048 ms
14:46:59.835: ┃ ┃ ┣download_frame: min=0 ms, median=0.053 ms, max=1.894 ms, 99th percentile=0.131 ms
14:46:59.835: ┃ ┃ ┗gs_flush: min=0.027 ms, median=0.04 ms, max=0.497 ms, 99th percentile=0.18 ms
14:46:59.835: ┃ ┗output_video_data: min=0.12 ms, median=0.166 ms, max=0.609 ms, 99th percentile=0.351 ms
14:46:59.835: ┗render_displays: min=0 ms, median=0.597 ms, max=11.193 ms, 99th percentile=6.521 ms
14:46:59.835: video_thread(video): min=0 ms, median=0.001 ms, max=0.04 ms, 99th percentile=0.003 ms
14:46:59.835: =================================================
14:46:59.835: == Profiler Time Between Calls ==================
14:46:59.835: obs_hotkey_thread(25 ms): min=25.133 ms, median=25.787 ms, max=47.269 ms, 30.5981% within ±2% of 25 ms (0% lower, 69.4019% higher)
14:46:59.835: obs_graphics_thread(16.6667 ms): min=12.438 ms, median=16.667 ms, max=1554.23 ms, 99.7947% within ±2% of 16.667 ms (0.102669% lower, 0.102669% higher)
14:46:59.835: =================================================
14:46:59.848: Number of memory leaks: 1

 

[Harold]

Either turn off bitdefender's webcam protection, add obs as an exception in it, or uninstall bitdefender completely

 

[phermach]

are u guessing or 100% sure?

EDIT:
U'are genius :D I'checked reports from Bitdefender and i had notifications that he blocked OBS on purpose. THX A LOT!

 

[Harold]

It's a lot easier for us to be sure that another program is a problem when that program is the reason we have a factoid for the problem on our factoid bots in our live chats.

In this case, BitDefender is the program for antivirus software blocking webcams.