Question / Help Laptop issue - stop screen but sound streaming

quadrotony

quadrotony

New Member
using latest OBS 24.0.3
i have this issue often
like every few hours video in OBS preview/stream just stopping at one frame, while sound still working and stream continued
game Wow classic
windows 10
laptop Lenovo g780
streaming to twitch

no frame drops, and internet still fine

anyone know how to fix this issue? is it hardware related, OBS or game related?
 
quadrotony

quadrotony

New Member
38 second on this video stop-frame bug happened
www.twitch.tv

Twitch

Twitch is the world's leading video platform and community for gamers.
www.twitch.tv www.twitch.tv

in the log, just - 2:24 hours from latest event and you can see
last event was at
20:49:24.486

and all looks good no errors in log
but all this time from 20:49 till the end of the log there was NO VIDEO stream, just SOUND + MOUSE COURSOr

wtf....
 
Narcogen

Narcogen

Active Member
17:35:25.017: WriteN, RTMP send error 10054 (4097 bytes)
17:35:25.017: WriteN, RTMP send error 10054 (80 bytes)
17:35:25.017: WriteN, RTMP send error 10038 (42 bytes)
17:35:25.017: [rtmp stream: 'adv_stream'] Disconnected from rtmp://live-ord03.twitch.tv/app

17:35:25.018: Output 'adv_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 1887 (1.3%)

Log contains multiple disconnections due to network problems.

Wiki - Dropped Frames And General Connection Issues | OBS

* [Dropped frames](#dropped-frames) * [Possible causes of dropped frames](#possible-causes-of-dropped-frames) * [Solutions](#solutions) * Network-related * [Dynamic …
obsproject.com obsproject.com
 
quadrotony

quadrotony

New Member
yes but timestamp of the bug is 30s later after
20:49:24.486: in the log
in the recorded video you can see this
last part of stream ended at the end of the log and its duration was 2 hours 24 minutes
 
Narcogen

Narcogen

Active Member
30 seconds is three 10 second wait periods between attempts to reconnect. Following the 3rd reattempt, the capture fails because the window no longer exists. The capture restarts, and succeeds, and then fails again because the window no longer exists. (This may mean the app replaced one window with another).

20:46:50.456: Output 'adv_stream': Reconnecting in 10 seconds..
20:46:50.456: [rtmp stream: 'adv_stream'] Connection to rtmp://live-ord03.twitch.tv/app failed: -2
20:47:10.457: [rtmp stream: 'adv_stream'] Connecting to RTMP URL rtmp://live-ord03.twitch.tv/app...
20:47:10.478: [rtmp stream: 'adv_stream'] Interface: Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30) (ethernet, 100 mbps)
20:47:10.482: The connection is being blocked by a firewall or other security software (EACCES).
20:47:10.482: Output 'adv_stream': Reconnecting in 10 seconds..
20:47:10.482: [rtmp stream: 'adv_stream'] Connection to rtmp://live-ord03.twitch.tv/app failed: -2
20:47:50.483: [rtmp stream: 'adv_stream'] Connecting to RTMP URL rtmp://live-ord03.twitch.tv/app...
20:47:50.484: [rtmp stream: 'adv_stream'] Interface: Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30) (ethernet, 100 mbps)
20:47:50.486: The connection is being blocked by a firewall or other security software (EACCES).
20:47:50.486: Output 'adv_stream': Reconnecting in 10 seconds..
20:47:50.486: [rtmp stream: 'adv_stream'] Connection to rtmp://live-ord03.twitch.tv/app failed: -2
20:48:02.516: [game-capture: 'wow'] capture window no longer exists, terminating capture
20:48:02.518: [game-capture: 'wow'] capture stopped
20:49:10.487: [rtmp stream: 'adv_stream'] Connecting to RTMP URL rtmp://live-ord03.twitch.tv/app...
20:49:10.639: [rtmp stream: 'adv_stream'] Interface: TAP-Windows Adapter V9 (ethernet, 1000 mbps)
20:49:12.385: [rtmp stream: 'adv_stream'] Connection to rtmp://live-ord03.twitch.tv/app successful
20:49:21.435: [game-capture: 'wow'] attempting to hook process: WowClassic.exe
20:49:21.441: [game-capture: 'wow'] using helper (compatibility hook)
20:49:21.444: [game-capture: 'wow'] hook not loaded yet, retrying..
20:49:24.448: [game-capture: 'wow'] attempting to hook process: WowClassic.exe
20:49:24.474: [game-capture: 'wow'] d3d11 shared texture capture successful
20:49:24.486: [game-capture: 'wow'] shared texture capture successful
23:11:26.250: [game-capture: 'wow'] capture window no longer exists, terminating capture
23:11:26.252: [game-capture: 'wow'] capture stopped
 
Narcogen

Narcogen

Active Member
No idea. If the app you are capturing closes the window that's being captured, you need to select a new one. The only other way is to use a game capture source that captures any fullscreen application.
 
quadrotony

quadrotony

New Member
Narcogen said:
No idea. If the app you are capturing closes the window that's being captured, you need to select a new one. The only other way is to use a game capture source that captures any fullscreen application.
Click to expand...
you can see it on the stream
windows always the same
it didnt relaunched
and only one .exe running
and in OBS its setuped as Capture Game
Game running in Borderless Fullscreen
 
Narcogen

Narcogen

Active Member
20:47:50.486: The connection is being blocked by a firewall or other security software (EACCES).
20:47:50.486: Output 'adv_stream': Reconnecting in 10 seconds..
20:47:50.486: [rtmp stream: 'adv_stream'] Connection to rtmp://live-ord03.twitch.tv/app failed: -2
20:48:02.516: [game-capture: 'wow'] capture window no longer exists, terminating capture

OBS is not making this up. It writes this to the log when it asks Windows for access to a window, and Windows says that window no longer exists.

It happens here 12 seconds after the third reconnection attempt fails-- so either the problem is that OBS couldn't continue the stream and you quit the game to check on it, or because the game did something to the window that stopped OBS from being able to access it.
 
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