Question / Help Laptop Black screen w/only 1 video adapter

[Achenar]

I have read the "read first" as well as searched this and other sites but can find no fix. I have a business class laptop (HP Elitebook) with only a single Intel graphics adapter. I have also updated to the latest drivers and the latest version of OBS Studio. When I use window capture it will work on some windows (explorer and an Amazon Chime window). But it will stay black with PowerPoint, MS Whiteboard and many others. In Studio mode it will show a red outline in the preview with black screen - sometimes. Other times it won't even show the red outline. Game capture does not work at all.

On the window capture settings I have tried all of the settings in multiple combinations - nothing changes the black screen.

I am a technical trainer and would like to use this to present online with a very nice and fluid way of changing what I am sharing at any given time.

Thanks in advance!
Darren

Most recent log file attached.

 

[koala]

My condolences, you are cursed by Crowdstrike security software that brings every machine to a crawl on a business laptop that has the usual totally outdated Windows 10 1809. At least, your CPU is decent, so you have plenty of CPU cyles to burn by Crowdstrike. I bet you also have Microsoft Information Protection on it that also drags down the CPU.

If you were able to update to at least Windows 10 1903, you could use a new window capture method in OBS that enables window capture for many more apps that refused window capture before. If you are not able to update your Windows, this is not available. Then you can try disabling hardware acceleration within the settings of the app you want to capture. This works for browsers like Chrome and Firefox, as well as the desktop versions of the Microsoft Office apps. In case this doesn't work for you, you can always resort to display capture to capture the whole screen. You need to crop away what you don't want to show.

 

[Achenar]

My condolences, you are cursed by Crowdstrike security software that brings every machine to a crawl on a business laptop that has the usual totally outdated Windows 10 1809. At least, your CPU is decent, so you have plenty of CPU cyles to burn by Crowdstrike. I bet you also have Microsoft Information Protection on it that also drags down the CPU.

If you were able to update to at least Windows 10 1903, you could use a new window capture method in OBS that enables window capture for many more apps that refused window capture before. If you are not able to update your Windows, this is not available. Then you can try disabling hardware acceleration within the settings of the app you want to capture. This works for browsers like Chrome and Firefox, as well as the desktop versions of the Microsoft Office apps. In case this doesn't work for you, you can always resort to display capture to capture the whole screen. You need to crop away what you don't want to show.

Thanks! At least I have a better idea of what is happening! I will see what I can do.