Bug Report Issue with sound/headset?

R

r0fLzZz

New Member
So here's what happens:

When I don't stream I never get this issue, but when I stream my headset randomly gets this insanely loud noise the just comes out of nowhere and scares the crap out of me, but doesn't go away until I unplug my headset then plug it back in. Then I'll try streaming again and bam a few moments later I'm again jumping in my chair because of it, lol. I've tried using the different codec ( AAC/MP3 ) same issue. I just want to stream. It forces me to close my programs and re-open them to get the sound back.

Again, this does not happen when I am not streaming, ever.
 
Floatingthru

Floatingthru

Community Helper
Are you watching your own stream making the sound looop forever until it gets really loud? Like does it happen as soon as you start to stream or it happens randomly an hour later or something. If you could post a log file so we can see what kind of devices you are working with would help too. Make sure you are using the new version .50b that just came out as well.

viewtopic.php?f=5&t=97
 
R

r0fLzZz

New Member
No, I am not watching my own stream. Sometimes it happens as soon as I start the stream ( if I'm in game. ), but when I'm not, it doesn't do it unless I'm watching a youtube video or something. I am using the new version.



Code: 
Open Broadcaster Software v0.50b - 64bit (　^ω^)
-------------------------------
CPU Name: AMD FX(tm)-6300 Six-Core Processor
CPU Speed: 3500MHz
Physical Memory:  8140MB Total, 5764MB Free
stepping id: 0, model 2, family 15, type 0, extmodel 0, extfamily 3, HTT 1, logical cores 6, total cores 6
monitor 1: pos={0, 0}, size={1024, 768}
Windows Version: 6.1 Build 7600 
Aero is Disabled
------------------------------------------
Adapter 1
  Video Adapter: AMD Radeon HD 7700 Series
  Video Adapter Dedicated Video Memory: 2127761408
  Video Adapter Shared System Memory: 3999299584
=====Stream Start: 2013-04-23, 19:55:18===============================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1024x576
------------------------------------------
Loading up D3D10...
Playback device {0.0.0.00000000}.{806ea1d6-a580-4690-9e16-9cbe5da366d1}
------------------------------------------
Using desktop audio input: Speakers (Logitech USB Headset)
------------------------------------------
Using auxilary audio input: Microphone (Logitech USB Headset)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using bitmap image
Using bitmap image
Using bitmap image
Using bitmap image
Using Monitor Capture
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1024, height: 576
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 2000
    buffer size: 2000
    quality: 8
------------------------------------------
++++++++++++++++++++++++++++++++++++++++++++++++++++++
  New Scene
Using bitmap image
Using graphics capture
++++++++++++++++++++++++++++++++++++++++++++++++++++++
  New Scene
Using bitmap image
Using graphics capture
Using RTMP service: Twitch / Justin.tv
  Server selection: rtmp://live-iad-backup.justin.tv/app
SO_SNDBUF was at 8192
SO_SNDBUF is now 65536
Total frames rendered: 2809, number of frames that lagged: 0 (0.00%) (it's okay for some frames to lag)
Total duplicated frames: 0 (0.00%)
RTMPPublisher::SocketLoop: Aborting due to bStopping
Number of times waited to send: 0, Waited for a total of 0 bytes
Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
=====Stream End: 2013-04-23, 19:56:52=================================================
------------------------------------------
------------------------------------------
=====Stream Start: 2013-04-23, 19:57:46===============================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1024x576
------------------------------------------
Loading up D3D10...
Playback device {0.0.0.00000000}.{806ea1d6-a580-4690-9e16-9cbe5da366d1}
------------------------------------------
Using desktop audio input: Speakers (Logitech USB Headset)
------------------------------------------
Using auxilary audio input: Microphone (Logitech USB Headset)
------------------------------------------
Audio Encoding: MP3
    bitrate: 128
Using bitmap image
Using graphics capture
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1024, height: 576
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 2000
    buffer size: 2000
    quality: 8
------------------------------------------
Using RTMP service: Twitch / Justin.tv
  Server selection: rtmp://live-iad-backup.justin.tv/app
SO_SNDBUF was at 8192
SO_SNDBUF is now 65536
Total frames rendered: 2357, number of frames that lagged: 0 (0.00%) (it's okay for some frames to lag)
Total duplicated frames: 0 (0.00%)
RTMPPublisher::SocketLoop: Aborting due to bStopping
Number of times waited to send: 0, Waited for a total of 0 bytes
Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
=====Stream End: 2013-04-23, 19:59:05=================================================
=====Stream Start: 2013-04-23, 19:59:13===============================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1024x576
------------------------------------------
Loading up D3D10...
Playback device {0.0.0.00000000}.{806ea1d6-a580-4690-9e16-9cbe5da366d1}
------------------------------------------
Using desktop audio input: Speakers (Logitech USB Headset)
------------------------------------------
Using auxilary audio input: Microphone (Logitech USB Headset)
------------------------------------------
Audio Encoding: MP3
    bitrate: 128
Using bitmap image
Using graphics capture
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1024, height: 576
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 2600
    buffer size: 2600
    quality: 8
------------------------------------------
Using RTMP service: Twitch / Justin.tv
  Server selection: rtmp://live-iad-backup.justin.tv/app
SO_SNDBUF was at 8192
SO_SNDBUF is now 65536
++++++++++++++++++++++++++++++++++++++++++++++++++++++
  New Scene
Using bitmap image
Using bitmap image
Using bitmap image
Using bitmap image
Using Monitor Capture
++++++++++++++++++++++++++++++++++++++++++++++++++++++
  New Scene
Using bitmap image
Using Monitor Capture
------------------------------------------
Total frames rendered: 16371, number of frames that lagged: 12 (0.07%) (it's okay for some frames to lag)
Total duplicated frames: 325 (1.99%)
RTMPPublisher::SocketLoop: Aborting due to bStopping
Number of times waited to send: 0, Waited for a total of 0 bytes
Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
=====Stream End: 2013-04-23, 20:08:21=================================================
Using fixed low latency mode, factor 20
=====Stream Start: 2013-04-23, 20:08:22===============================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1024x576
------------------------------------------
Loading up D3D10...
Playback device {0.0.0.00000000}.{806ea1d6-a580-4690-9e16-9cbe5da366d1}
------------------------------------------
Using desktop audio input: Speakers (Logitech USB Headset)
------------------------------------------
Using auxilary audio input: Microphone (Logitech USB Headset)
------------------------------------------
Audio Encoding: MP3
    bitrate: 128
Using bitmap image
Using Monitor Capture
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1024, height: 576
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 2600
    buffer size: 2600
    quality: 8
------------------------------------------
Using RTMP service: Twitch / Justin.tv
  Server selection: rtmp://live-iad-backup.justin.tv/app
SO_SNDBUF was at 8192
SO_SNDBUF is now 65536
Warning -- MMDeviceAudioSource::GetBuffer: GetNextPacketSize failed, result = 88890004
Total frames rendered: 32736, number of frames that lagged: 107 (0.33%) (it's okay for some frames to lag)
Total duplicated frames: 668 (2.04%)
RTMPPublisher::SocketLoop: Aborting due to loop exit
Number of times waited to send: 0, Waited for a total of 0 bytes
Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
=====Stream End: 2013-04-23, 20:26:45=================================================

Profiler results:

==============================================================
frame - [100%] [avg time: 5.758 ms] [avg calls per frame: 1] [children: 91.4%] [unaccounted: 8.6%]
| scene->Preprocess - [62.5%] [avg time: 3.6 ms] [avg calls per frame: 1]
| video encoding and uploading - [28.9%] [avg time: 1.663 ms] [avg calls per frame: 1] [children: 28.3%] [unaccounted: 0.608%]
| | CopyResource - [0.174%] [avg time: 0.01 ms] [avg calls per frame: 0]
| | conversion to 4:2:0 - [0.191%] [avg time: 0.011 ms] [avg calls per frame: 0]
| | call to encoder - [27.5%] [avg time: 1.583 ms] [avg calls per frame: 1]
| | sending stuff out - [0.417%] [avg time: 0.024 ms] [avg calls per frame: 1]
==============================================================
 
Floatingthru

Floatingthru

Community Helper
Why did I know that it was a USB headset. "Warning -- MMDeviceAudioSource::GetBuffer: GetNextPacketSize failed, result = 88890004" never seen that before in a log file. Other than trying different USB ports and making sure it is your default windows sound device I am not really sure what to do. Hope someone else can chime in with any knowledge bombs.
 
R

r0fLzZz

New Member
Thanks. I have tried different usb ports and made sure it is the default device! Appreciate the responses though.
 
H

HomeWorld

Developer
That error means that the device (your USB headset) got disconnected. It shouldn't normally happen, OBS may trigger it but it isn't the root cause (a bug in the drivers/the device actually malfunctioning/etc).
See if there are any updates to your headset drivers.
 
R

r0fLzZz

New Member
Here it happened again when I tried different settings:

Code: 
Open Broadcaster Software v0.50b - 64bit (　^ω^)
-------------------------------
CPU Name: AMD FX(tm)-6300 Six-Core Processor
CPU Speed: 3500MHz
Physical Memory:  8140MB Total, 5749MB Free
stepping id: 0, model 2, family 15, type 0, extmodel 0, extfamily 3, HTT 1, logical cores 6, total cores 6
monitor 1: pos={0, 0}, size={1024, 768}
Windows Version: 6.1 Build 7600 
Aero is Disabled
------------------------------------------
Adapter 1
  Video Adapter: AMD Radeon HD 7700 Series
  Video Adapter Dedicated Video Memory: 2127761408
  Video Adapter Shared System Memory: 3999299584
=====Stream Start: 2013-04-25, 01:51:21===============================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1024x576
------------------------------------------
Loading up D3D10...
Playback device {0.0.0.00000000}.{64018202-9627-4378-b282-89e8948b9952}
------------------------------------------
Using desktop audio input: Speakers (2- Logitech USB Headset)
------------------------------------------
Using auxilary audio input: Microphone (2- Logitech USB Headset)
------------------------------------------
Audio Encoding: AAC
    bitrate: 64
Warning -- BitmapImageSource::UpdateSettings: could not open gif file 'C:\Users\Nick\Pictures\tvillekilla13's media_files\cute9-1.gif'
Using bitmap image
Using bitmap image
Using bitmap image
Using bitmap image
Using Monitor Capture
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1024, height: 576
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 2500
    buffer size: 2500
    quality: 8
------------------------------------------
++++++++++++++++++++++++++++++++++++++++++++++++++++++
  New Scene
Warning -- BitmapImageSource::UpdateSettings: could not open gif file 'C:\Users\Nick\Pictures\tvillekilla13's media_files\cute9-1.gif'
Using bitmap image
Using graphics capture
Using RTMP service: Twitch / Justin.tv
  Server selection: rtmp://live-iad-backup.justin.tv/app
SO_SNDBUF was at 8192
SO_SNDBUF is now 65536
Total frames rendered: 17059, number of frames that lagged: 5 (0.03%) (it's okay for some frames to lag)
Total duplicated frames: 17 (0.10%)
RTMPPublisher::SocketLoop: Aborting due to bStopping
Number of times waited to send: 0, Waited for a total of 0 bytes
Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
=====Stream End: 2013-04-25, 02:00:50=================================================
=====Stream Start: 2013-04-25, 02:01:10===============================================
  Multithreaded optimizations: On
  Base resolution: 1280x720
  Output resolution: 1024x576
------------------------------------------
Loading up D3D10...
Playback device {0.0.0.00000000}.{64018202-9627-4378-b282-89e8948b9952}
------------------------------------------
Using desktop audio input: Speakers (2- Logitech USB Headset)
------------------------------------------
Using auxilary audio input: Microphone (2- Logitech USB Headset)
------------------------------------------
Audio Encoding: AAC
    bitrate: 64
Warning -- BitmapImageSource::UpdateSettings: could not open gif file 'C:\Users\Nick\Pictures\tvillekilla13's media_files\cute9-1.gif'
Using bitmap image
Using graphics capture
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1024, height: 576
    preset: veryfast
    CBR: no
    CFR: no
    max bitrate: 2500
    buffer size: 2500
    quality: 8
------------------------------------------
Using RTMP service: Twitch / Justin.tv
  Server selection: rtmp://live-iad-backup.justin.tv/app
++++++++++++++++++++++++++++++++++++++++++++++++++++++
  New Scene
Warning -- BitmapImageSource::UpdateSettings: could not open gif file 'C:\Users\Nick\Pictures\tvillekilla13's media_files\cute9-1.gif'
Using bitmap image
Using bitmap image
Using bitmap image
Using bitmap image
Using Monitor Capture
SO_SNDBUF was at 8192
SO_SNDBUF is now 65536
++++++++++++++++++++++++++++++++++++++++++++++++++++++
  New Scene
Warning -- BitmapImageSource::UpdateSettings: could not open gif file 'C:\Users\Nick\Pictures\tvillekilla13's media_files\cute9-1.gif'
Using bitmap image
Using graphics capture
------------------------------------------
------------------------------------------
------------------------------------------
SharedTexCapture hooked
SharedTexCapture hooked
SharedTexCapture hooked
SharedTexCapture hooked
SharedTexCapture hooked
SharedTexCapture hooked
SharedTexCapture hooked
Total frames rendered: 122110, number of frames that lagged: 40 (0.03%) (it's okay for some frames to lag)
Total duplicated frames: 161 (0.13%)
RTMPPublisher::SocketLoop: Aborting due to bStopping
Number of times waited to send: 0, Waited for a total of 0 bytes
Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
=====Stream End: 2013-04-25, 03:09:05=================================================

Profiler results:

==============================================================
frame - [100%] [avg time: 1.884 ms] [avg calls per frame: 1] [children: 80.4%] [unaccounted: 19.6%]
| scene->Preprocess - [0.106%] [avg time: 0.002 ms] [avg calls per frame: 1]
| video encoding and uploading - [80.3%] [avg time: 1.512 ms] [avg calls per frame: 1] [children: 79.4%] [unaccounted: 0.849%]
| | CopyResource - [0.637%] [avg time: 0.012 ms] [avg calls per frame: 0]
| | conversion to 4:2:0 - [0.584%] [avg time: 0.011 ms] [avg calls per frame: 0]
| | call to encoder - [77.3%] [avg time: 1.457 ms] [avg calls per frame: 1]
| | sending stuff out - [0.849%] [avg time: 0.016 ms] [avg calls per frame: 1]
==============================================================
 
dodgepong

dodgepong

Administrator
Community Helper
I'm not sure, you might want to swing by the chat channel and grab Jim to see if he can help.
 
L

Lain

Forum Admin
Lain
Forum Moderator
Developer
Some people with USB headphones seem to have this issue occur and I just don't know what causes it. It almost always happens in combination with a webcam, though I don't remember if there are any specific fixes anyone has found or not, my best guess is that something weird is going on with the USB ports on the motherboard but without having the computer with the problem directly in front of me I couldn't say for sure
 
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