Christopher010
New Member
Hello I contacted microsoft customer support and they are as unhelpful as you can imagine. I received this pc about 7 months ago prebuilt and brand new. Right from the start I have had this issue pertaining to a few programs I have used such as obs, teamspeak, and ventrilo. Basically what will happen is I open the program lets use obs as an example because it is the only program out of those 3 I try to use anymore...upon opening the program everything is crisp and fine but once I start to click things is when the problem occurs. I will click some things within the program such as settings and after some time it will just freeze up on me. The program itself will freeze but it seems to only be on the surface if that makes any sense. When you are previewing your pc within the program you can see your mouse moving and everything on your screen within the red lined screen and I can see that all fine however it will not let me click anything within the program. I am still able to use everything else on my computer normally. This has happened as I said with obs and a few other programs...this has not happened with skype. I hope someone here has experienced this and is able to help me because I can not seem to find any information about this anywhere online. Thank you ^^ I tried to add the log and i'm not sure if I did it correctly or not so I apologize incase it comes out wrong.
Code:
23:10:36.343: CPU Name: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz
23:10:36.343: CPU Speed: 3408MHz
23:10:36.343: Physical Cores: 4, Logical Cores: 8
23:10:36.343: Physical Memory: 8137MB Total, 5690MB Free
23:10:36.343: Windows Version: 10.0 Build 14393 (revision: 1198; 64-bit)
23:10:36.343: Running as administrator: false
23:10:36.343: Aero is Enabled (Aero is always on for windows 8 and above)
23:10:36.343: Portable mode: false
23:10:36.349: OBS 19.0.3 (64bit, windows)
23:10:36.349: ---------------------------------
23:10:36.350: ---------------------------------
23:10:36.350: audio settings reset:
23:10:36.350: samples per sec: 44100
23:10:36.350: speakers: 2
23:10:36.351: ---------------------------------
23:10:36.352: Initializing D3D11...
23:10:36.352: Available Video Adapters:
23:10:36.353: Adapter 1: NVIDIA GeForce GTX 970
23:10:36.353: Dedicated VRAM: 4255711232
23:10:36.353: Shared VRAM: 4266496000
23:10:36.353: output 1: pos={0, 0}, size={1920, 1080}, attached=true
23:10:36.353: output 2: pos={-1920, 312}, size={1920, 1080}, attached=true
23:10:36.354: Loading up D3D11 on adapter NVIDIA GeForce GTX 970 (0)
23:10:36.382: D3D11 loaded successfully, feature level used: 45056
23:10:36.927: ---------------------------------
23:10:36.927: video settings reset:
23:10:36.927: base resolution: 1920x1080
23:10:36.927: output resolution: 1920x1080
23:10:36.927: downscale filter: Lanczos
23:10:36.927: fps: 60/1
23:10:36.927: format: NV12
23:10:36.929: Audio monitoring device:
23:10:36.929: name: 기본값
23:10:36.929: id: default
23:10:36.929: ---------------------------------
23:10:36.930: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/chrome_elf.dll' not found, loading of module failed
23:10:36.934: [CoreAudio encoder]: Adding CoreAudio AAC encoder
23:10:36.935: [AMF] Encountered Exception during AMF initialization: Unable to load 'amfrt64.dll', error code 126.
23:10:36.935: Failed to initialize module 'enc-amf.dll'
23:10:36.940: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libcef.dll' not found, loading of module failed
23:10:36.941: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libEGL.dll' not found, loading of module failed
23:10:36.941: Required module function 'obs_module_load' in module '../../obs-plugins/64bit/libGLESv2.dll' not found, loading of module failed
23:10:36.941: Failed to load 'en-US' text for module: 'obs-browser.dll'
23:10:36.941: [browser_source: 'Version: 1.29.0']
23:10:36.943: NVENC supported
23:10:36.993: Couldn't find VLC installation, VLC video source disabled
23:10:36.997: No blackmagic support
23:10:37.025: ---------------------------------
23:10:37.025: Loaded Modules:
23:10:37.025: win-wasapi.dll
23:10:37.025: win-mf.dll
23:10:37.025: win-dshow.dll
23:10:37.025: win-decklink.dll
23:10:37.025: win-capture.dll
23:10:37.025: vlc-video.dll
23:10:37.025: text-freetype2.dll
23:10:37.025: rtmp-services.dll
23:10:37.025: obs-x264.dll
23:10:37.025: obs-vst.dll
23:10:37.025: obs-transitions.dll
23:10:37.025: obs-text.dll
23:10:37.025: obs-qsv11.dll
23:10:37.025: obs-outputs.dll
23:10:37.025: obs-filters.dll
23:10:37.025: obs-ffmpeg.dll
23:10:37.025: obs-browser.dll
23:10:37.025: image-source.dll
23:10:37.025: frontend-tools.dll
23:10:37.025: enc-amf.dll
23:10:37.025: coreaudio-encoder.dll
23:10:37.025: ==== Startup complete ===============================================
23:10:37.039: All scene data cleared
23:10:37.039: ------------------------------------------------
23:10:37.148: WASAPI: Device 'Speakers(Realtek High Definition Audio)' initialized
23:10:37.149: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{0cf0c309-8cf6-4ecf-bc79-8865059a58a6}' not found. Waiting for device
23:10:37.152: Switched to scene 'Scene'
23:10:37.152: ------------------------------------------------
23:10:37.152: Loaded scenes:
23:10:37.152: - scene 'Scene':
23:10:37.152: - source: 'Display Capture' (monitor_capture)
23:10:37.152: ------------------------------------------------
23:10:37.200: adding 46 milliseconds of audio buffering, total audio buffering is now 46 milliseconds
