IDK what to do. My ISP has been out 3 times.

S

Scribbyz

New Member
My ISP has been out and they fix one thing then leave. I have had 3 techs come out and fix one thing then leave. My connection works for 3 hours, then It goes to trash for like 10 minutes, then comes back. and repeat. And my ISP acts like im crazy and does a modem restart like gonna solve every problem. Its driving me nuts.

I haven't changed any settings, and it just keeps tanking. Is there something I am missing? Or am I just dealing with a corporation ISP company that doesn't care about their customers. Also, when OBS bitrate is showing me its in red and dropping me from twitch, but my upload is still reading a 35 mbps on my upload, but OBS is still in the red reading at 150 kbps, then it will shoot up to 8000 kbps, but still be in the red, then shots back down to 200 kbps.

Im so lost. Is there anything I can do to get my ISP to just fix what I pay for?

I have never had this problem til 2 weeks ago.

 

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This is my connection when my bitrate is tanking on OBS.
 

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Speed test sites are worthless for livestreamers. They show PEAK speed, not the MINIMUM CONSTANT speed that livestreaming relies on. They also ignore packet loss and other streaming-vital network metrics.

Try running R1ch's Twitch Test tool. You want a Quality score of at least 90, preferably 100, to stream smoothly.

Unfortunately, this is absolutely a network issue, which is out-of-scope for the OBS Support forum, sorry to say. You might be able to install software like PingPlotter (they have a free version) and point it at your ingest server to get an idea of where the problem is occurring.
Most ISPs generally don't care about providing a high-quality connection though. Most consumers can't tell the difference, and it can be much more expensive.
 
Scribbyz said:
Im so lost. Is there anything I can do to get my ISP to just fix what I pay for?
I have never had this problem til 2 weeks ago.
Click to expand...

When I first started streaming, I had a problem with the livestream connection getting dropped at an apparent random time each stream (for just a few seconds, OBS would promptly reconnect and rest of stream was fine).
I finally got a new computer, and turns out it was the security software running on my prior machine that was the problem. I was barely tapping the CPU or GPU on an engineering class workstation laptop with a single webcam and PPT, and some pre-recorded videos.
I mention this as it certainly could be your ISP that is the problem. It is also equally possible (without knowing more/otherwise) that it is your computer. There have been mention of certain NIC drivers (Killer Ethernet comes to mind) causing issues.

And there is the possibility of something else on your LAN using bandwidth. Have you monitored traffic at your router/modem/firewall and confirmed your streaming PC is the only device consuming upload bandwidth?
I have a few spare minutes, so her is some general troubleshooting ideas:
- try recording, not streaming. Monitor your H/W resource utilization while you are at it. How is the recording? if all well, that is a good sign.
- next try a sustained upload and monitor transfer performance. An example would be uploading a 10GB file to Google Drive, OneDrive, etc. How consistent is the network upload rate? if consistent/sustained, and well above your desired streaming threshold, then that is a good sign. Be aware that many upload sites have load limiters so don't be surprised if the upload limit is below your ISP rated speed.
Oh, and obviously making sure NOTHING else is using WAN connection from your LAN (unless you have sophisticated networking monitoring in place at router level and know how to interpret the data),
if the above is fine, then your PC/OS, and network would appear to be fine.
What the above hasn't been tested is streaming protocols, and a streaming destination. And an issue could be your PC (not common, but possible), or the ISP.
- To eliminate your PC, use a different known clean computer, that streams fine from elsewhere. A cross-check would be to take you computer to another location/ISP that is know to work fine.
- Also, try streaming to a different platform to make sure it isn't a specific ingest server you are having trouble with

note that none of the above has anything to do with OBS itself
 
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