Question / Help I can't stream when I have 100+ viewers :(

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caitlinkim

New Member
I started streaming 2 months ago. I didn't have any issue until very recently. I started getting 100+ viewers and while my OBS says it is working fine, some of my viewers cannot see the stream. They said my stream shows up as offline. I think it happens when I get the quality button. While some people have no trouble, some will not be able to see the stream unless I restart the whole thing. It is not specific individual having the problem because someone who saw my stream will not see the stream next time it blows up. My stream seems to just randomly choose certain people who can see and kick out others. The process simply repeats, I would lose some viewers and when it reaches certain number again, stream is not working.

To solve the issue, I tried:
-use Xsplit
-change stream key
-use lower stream quality
-restart internet modem
-change twitch server

this is my obs log
https://gist.github.com/anonymous/7bbccffff47dc00c92c0

spec:
Processor - Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz 2.40 GHz
Installed Memory (RAM) - 8.00 GHB
System type: 64-bit Operating System, x64-based processor



I sent an email to twitch regarding this issue, but I have not heard anything from them yet. I would really appreciate if anyone know why this is happening and what I can do to solve it. I tried to fix this on my own searching for 4 days, but I just can't do this on my own.
 
Last edited:
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dping

Active Member
caitlinkim said:
oh.. so it's not something that I can fix on my own? Should I just wait for twitch to respond back?
Click to expand...
well you can do a few things,

1.

once you get over a certain amount of viewers, twitch transcodes your stream. if you are below 720@30, twitch will not encode high (which is default for mobile devices. have those viewers set your stream to med or low as high will not work.

In order to get "high" to work, set minimum downscale to 720p and no less.


second

Code: 
15:16:44:     max bitrate: 900
15:16:44:     buffer size: 1800

this is wrong on many levels. set buffer the same as bitrate no matter what when streaming. if you have the upload, set both to 1800.


next, you are only using the intel igpu for your game and OBS downscaling. do you have a dedicated GPU? nvidia? you'll need to set your games as well as OBS to run in high performance mode in order to use the dedicated GPU.
 
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caitlinkim

New Member
dping said:
well you can do a few things,

next, you are only using the intel igpu for your game and OBS downscaling. do you have a dedicated GPU? nvidia? you'll need to set your games as well as OBS to run in high performance mode in order to use the dedicated GPU.
Click to expand...



Thank you! I'll try setting bitrate and buffer size to 1800 next time I stream.
As far as GPU, I'm streaming with a laptop and I have Intel(R) HD Graphics Family if that is what it is (sorry I'm not really good w/ computer stuff :/ ).
 
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dping

Active Member
caitlinkim said:
Thank you! I'll try setting bitrate and buffer size to 1800 next time I stream.
As far as GPU, I'm streaming with a laptop and I have Intel(R) HD Graphics Family if that is what it is (sorry I'm not really good w/ computer stuff :/ ).
Click to expand...
and your downscale to 1280x720 (1.5x) as well.
 
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dping

Active Member
caitlinkim said:
oh never mind i found it in the setting !
Click to expand...
if you could, post your logfile from your next stream. also set your scene buffering to 700ms (advanced tab)
giphy.gif
 
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caitlinkim

New Member
dping said:
if you could, post your logfile from your next stream. also set your scene buffering to 700ms (advanced tab)
Click to expand...

thank you so so much for your help!! I streamed today and I didn't have to stop and restart the streaming. Some people still had disconnection, but for the vast majority of the people it was working fine. I think I'm actually pretty okay with this haha (it was just terrible past couple of days..)

https://gist.github.com/5085e4407aa87e27694a

this is the log for today :)
 
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dping

Active Member
caitlinkim said:
thank you so so much for your help!! I streamed today and I didn't have to stop and restart the streaming. Some people still had disconnection, but for the vast majority of the people it was working fine. I think I'm actually pretty okay with this haha (it was just terrible past couple of days..)

https://gist.github.com/5085e4407aa87e27694a

this is the log for today :)
Click to expand...
duplicate frames are a little on the high side but expected. don't expect to play a more intensive game with these settings.
 
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