Question / Help How to solve black square on my middle of the screen

[toycanon]

I had lived stream by capturing with my phone's camera and there are some black square appear on my screen screen. Everything on my phone screen appear normally. I use streamlab app. So, anyone that know how to fix it, please help me :( :( :( :( :(

 

[Tarumes]

is the black rectangle always at the same place in the video?
what happens if you make the OBS window smaller? (not source or any other thing i realy mean the whole OBS window)

 

[toycanon]

is the black rectangle always at the same place in the video?
what happens if you make the OBS window smaller? (not source or any other thing i realy mean the whole OBS window)

The square always appear on the same place even I shrink the window or captured screen

 

[Tarumes]

same place on screen or same place on preview in OBS?

 

[koala]

In OBS, do you have filters added to your camera source? Perhaps some mask filter that masks out the middle of the screen?

 

[TrinityDiy]

What type of camera are you using?
I found one camera i have had a privacy setting. You can setup a box so the the area is blocked in the camera itself.

 

[toycanon]

same place on screen or same place on preview in OBS?

same place in the screen

 

[Tarumes]

is it visible if you stream directly with your phone to a server or only in OBS?

 

[toycanon]

is it visible if you stream directly with your phone to a server or only in OBS?

it visible both OBS and on the stream

 

[Tarumes]

then you have to contact support for the phone app
its not an issue with obs