Question / Help Hi, i've got a problem when stream is on

drag

New Member
Well hello there and thanks you for clicking on the thread, i'm new there. I've been streaming for 2years and since 5month I moved to a new location, there I take the best connection that I can, so I'm having Orange with the fiber connection and i've got a Pc wired to the livebox.
The problem is clear : when i'm starting streaming at 09:00pm , after something like 10minutes the stream stop and the internetbox shutdown, i'm restarting my internetbox and I reload my stream and then It continues stopping for some hours.
For you to clearly understand my problem my Twitch channel get at least 21 videos instead of having 7 videos and that's caused by the shutdown.
Here are the things I already test to know where is the problem :
- Changing the Internetbox : No changes.
- Testing my Ethernet Cable Cat6 : No changes.
- Phoning the Internet support of Orange : No changes.
- Changing the server on obs : I change France, Paris to France, Marseille the first time it worked for 3 hours then the next day I restart stopping the live.
- I test looking at the time when i go stream and all the time the stream is stopping beetween 09:00pm and 11:00pm and sometimes it goes after 11:00pm.
I'm posting the most recent log i've got the date is : 2019/05/17.
I got all the time the same issue :
- RTMP send error 10054
- RTMP send error 10054
- RTMP send error 10038
All the help i already find on different Forums were talking on Internet Problems caused by overcharging bandwith neighborhood.
Thanks for helping me :)
 

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R1CH

Forum Admin
Developer
It looks like your whole connection is going down, this is probably caused by your "internet box" (modem / router?). If it's provided by the ISP, then you'll need to talk to them, maybe there is a different model you could try.
 

drag

New Member
I already talk to them and already change one time the InternetBox for the same model I will take your advice but I'm not sure with the susbcription that I get that I can easily change the model of my box )x.
 

drag

New Member
The fast is that the first InternetBox that i get was doing the same and I try it in the Orange shop to see if there is any problem but at the time in the shop there was no problem at all. I'm saying "Internetbox" because you search on google Livebox Orange the only description that i see is : electrical device for the customers of Orange x)
 
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