Question / Help [Help] OBS keeps disconnecting for a few seconds while internet is working fine

[Zyg101]

Hey guys,

I just moved a few weeks ago and now when i stream my obs keeps disconnecting for a few seconds. It used to be everyhour or so and now it's every 10 min.

I tried following a few guides such as lowering bitrate (went from 3500kb to 1000 but still issues) or changing server but the problem is just getting worst.

I was wondering if anyone encountered this issue before and if so did you find a way to fix it? Thanks in advance.

Some more info: I am streaming on a PC using wired connection (around 4mb upload). Streaming on twitch.

He are the logs during the crash:


20:16:33: RTMPPublisher::SocketLoop: Received FD_CLOSE, 18495 ms since last send (buffer: 136128 / 136192)
20:16:33: RTMPPublisher::SocketLoop: Aborting due to FD_CLOSE, error 10053
20:16:34: FlushBufferedVideo: Flushing 2 packets over 33 ms
20:16:34: Total frames encoded: 8717, total frames duplicated: 2 (0.02%)
20:16:34: Total frames rendered: 8741, number of late frames: 1 (0.01%) (it's okay for some frames to be late)
20:16:34: ~RTMPPublisher: Packet flush completed in 134 ms
20:16:34: ~RTMPPublisher: Send thread terminated in 2 ms
20:16:34: ~RTMPPublisher: Socket thread terminated in 0 ms
20:16:34: Average send payload: 6868 bytes, average send interval: 51 ms
20:16:34: Number of times waited to send: 141, Waited for a total of 506367 bytes
20:16:34: Number of b-frames dropped: 53 (0.61%), Number of p-frames dropped: 50 (0.58%), Total 103 (1.2%)
20:16:34: Number of bytes sent: 36156717
20:16:34:
20:16:34: Profiler time results:
20:16:34:
20:16:34: ==============================================================
20:16:34: video thread frame - [100%] [avg time: 0.496 ms] [children: 54.8%] [unaccounted: 45.2%]
20:16:34: | scene->Preprocess - [13.1%] [avg time: 0.065 ms]
20:16:34: | GPU download and conversion - [41.7%] [avg time: 0.207 ms] [children: 34.7%] [unaccounted: 7.06%]
20:16:34: | | flush - [31.5%] [avg time: 0.156 ms]
20:16:34: | | CopyResource - [2.82%] [avg time: 0.014 ms]
20:16:34: | | conversion to 4:2:0 - [0.403%] [avg time: 0.002 ms]
20:16:34: Convert444Threads - [100%] [avg time: 0.334 ms] [children: 97.9%] [unaccounted: 2.1%]
20:16:34: | Convert444toNV12 - [97.9%] [avg time: 0.327 ms]
20:16:34: encoder thread frame - [100%] [avg time: 0.804 ms] [children: 3.48%] [unaccounted: 96.5%]
20:16:34: | sending stuff out - [3.48%] [avg time: 0.028 ms]
20:16:34: ==============================================================
20:16:34:
20:16:34:
20:16:34: Profiler CPU results:
20:16:34:
20:16:34: ==============================================================
20:16:34: video thread frame - [cpu time: avg 0.028 ms, total 249.601 ms] [avg calls per frame: 1]
20:16:34: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
20:16:34: | GPU download and conversion - [cpu time: avg 0.012 ms, total 109.2 ms] [avg calls per frame: 1]
20:16:34: | | flush - [cpu time: avg 0.008 ms, total 78 ms] [avg calls per frame: 1]
20:16:34: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
20:16:34: | | conversion to 4:2:0 - [cpu time: avg 0.003 ms, total 31.2 ms] [avg calls per frame: 1]
20:16:34: Convert444Threads - [cpu time: avg 0.041 ms, total 717.604 ms] [avg calls per frame: 2]
20:16:34: | Convert444toNV12 - [cpu time: avg 0.041 ms, total 717.604 ms] [avg calls per frame: 2]
20:16:34: encoder thread frame - [cpu time: avg 0.032 ms, total 280.802 ms] [avg calls per frame: 1]
20:16:34: | sending stuff out - [cpu time: avg 0.014 ms, total 124.8 ms] [avg calls per frame: 1]
20:16:34: ==============================================================
20:16:34:
20:16:34: =====Stream End: 2014-09-18, 20:16:34=================================================
20:16:35: Using fixed low latency mode, factor 20

 

[R1CH]

Turn off minimize network impact to start with, then post a full log.

 

[Zyg101]

Will try that out Thanks !

 

[Zyg101]

Hello everyone.

After a week of testing and tweaking it seems the problem is still here.

Here is a full log of yesterday's stream.

http://pastebin.com/HGTvALq3

The only thing that comes to mind is that the problem comes from my provider (which is odd as i don't disconnect from anything else but OBS) since it happens only during the evening where i'm guessing traffic is a lot heavier.

If anyone has any advice on how to fix this or what i could tell to my internet provider if i call them would be very much appreciated since i'm running out of ideas on how to fix this issue and it's currently impossible to stream while disconnecting every 5 min :(

Thanks in advance

 

[Sapiens]

https://obsproject.com/forum/threads/dropped-frames-disconnecting-lag-read-this-first.8870/

 

[Zyg101]

Thanks but i actually tested all these to no avail :/

 

[Sapiens]

Then it sounds like you may need to contact your ISP.

 

[Zyg101]

Oh well it seems that using xsplit i never crash so my ISP can't do much :/

Thanks anyways for the help. Shame i really liked OBS a lot more ^^

 

[Sapiens]

Happy streaming.