Question / Help Help! Latest Elgato HD60 software causing OBS to crash

[David Parkes]

I was running Elgato Beta drivers and everything was perfect then my Elgato HD 60 Beta drivers 2.30.6.1006 expired and was told by Elgato via email that Elgato 2.10.67(874) have the new OBS fixes regarding sound dysnc.
I uninstalled the Beta driver and installed the latest Elgato driver several times along with OBS program due to a crash. Every time I preview OBS with Elgato in a Global Source as video capture device I get this crash.
Elgato does run with it's own software.
Here is the crash log:

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\obs\plugins\dshowplugin.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 685ED5B0 (c:\program files (x86)\obs\plugins\dshowplugin.dll)
OBS version: Open Broadcaster Software v0.651b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
1CC0F980 685ED5B0 1D9F4000 1D100000 00001E00 000001E0 dshowplugin.dll!DeviceSource::Convert422To444+0x110
1CC0F9A0 685E60F8 00000000 00000000 00FFFFFF 01010001 dshowplugin.dll!DeviceSource::Preprocess+0x1c8
1CC0F9F0 0026DFE3 75A1336A 00000000 1CC0FD7C 772792B2 obs.exe!OBS::MainCaptureLoop+0xb23
1CC0FD34 0026BDF5 00000000 1CC0FD7C 772792B2 00000000 obs.exe!OBS::MainCaptureThread+0x5
1CC0FD38 75A1336A 00000000 6BE98FB0 00000000 00000000 kernel32.dll!0x75a1336a
1CC0FD44 772792B2 0026BDF0 00000000 00000000 00000000 ntdll.dll!0x772792b2
1CC0FD84 77279285 0026BDF0 00000000 00000000 00000000 ntdll.dll!0x77279285

A minidump was saved to C:\Users\Server\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-05-03_7.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

Thank you for your time.
Dave

 

[Modem]

I'm sorry you're experiencing that.

I have an Elgato HD60 as well and am not having any issues - all I'm doing differently is I'm capturing it as a window and cropping the edges out, only including whatever I'm using with it (PS3, Wii U etc). Perhaps you can try that?

Just FYI I'm using Game Capture HD 2.10.46.853 and OBS v. 0.651b.

 

[David Parkes]

Thanks for the reply. I have re installed the Beta drivers on top of the latest Elgato drivers and it seem to work. Odd to say the least.

 

[Michael Ismail]

I notice that a signal needs to be going from whatever console you're using to the HD60 before it can be recognized in OBS. I tried it with all my consoles off and it constantly crashed but when one of them is on, it works perfectly fine with OBS. I'm using the latest beta drivers of OBS and the latest HD60 software.